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Customer reviews for Kleenex Ultra Soft Facial Tissues, Cube Boxes (65 tissues/pk., 12 pk.) for
Kleenex Ultra Soft Facial Tissues, Cube Boxes (65 tissues/pk., 12 pk.)
4.6 out of 5 stars
stars
3,392 ratings2,497 reviews
  1. 5 stars79% (2,692)
  2. 4 stars11% (380)
  3. 3 stars3% (118)
  4. 2 stars2% (65)
  5. 1 star4% (137)

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Showing 51-60 of 2,497 reviews
Mar 21, 2023
Reviewer name: LouFa
1 out of 5 stars
1 out of 5 stars review

Product is not properly stacked in the cube

I really like the product, except that there is a break in the tissue stack. The issue is that you have to have long fingers or really small hands to retrieve the remaining stack of tissues in the box. This is a production issue that can easily be resolved by having a continuous stack in each box. There is no reason to break the stack in the middle. it is irritating to say the least in having to fish out the remining tissues in the box. Please fix your production of filling the tissue boxes.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kimberly Clark

Hi LouFa. Thank you for bringing this to our attention. We're sad to hear it though, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can learn more and try to help. Thank you.

Aug 30, 2014
Reviewer name: Lena1970
5 out of 5 stars
5 out of 5 stars review

Lauren Quartz box

I would love to know what the color information is for the box design. I absolutely love it and want to use the whole design for my bedroom. If your design team doesn't have anything planned for a few days, they can drop by and help. Seriously, I would like to know what the colors are so I can try and match them at the paint store. Finally, please bring back the man size tissues. We loved them and miss them.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
Nov 21, 2023
Reviewer name: Jersey
1 out of 5 stars
1 out of 5 stars review

Most Ugly Box Colors

All of my life, I have purchased Kleenex tissues. I do like the tissue itself. But I just switched (for the first time ever) to purchasing Puffs because of the box color. But the most recent box color is just terribly Ugly! Those bright colors do not fit in any of my rooms.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
Dec 28, 2022
Reviewer name: Lydia54
1 out of 5 stars
1 out of 5 stars review

Quality has gone down

I noticed with my last purchase of these tissues at the grocery store (I buy the pack of four flat boxes-2 ply) that the quality has deteriorated. They are like sand paper and appear smaller in size. Disappointed. I guess this is what happens with inflation. Costs more, quality less.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kimberly Clark

This is disappointing to hear, Lydia54, because quality is very important to us. We can assure you this isn't what we'd expect, and we'd like to talk to you more about what's going on and try to help. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance. Thank you.

Feb 1, 2016
Reviewer name: Montreal Sneezer
4 out of 5 stars
4 out of 5 stars review

Nice smell but only one box!

I always buy Kleenex ultra soft and this weekend I opened one box and there is a really nice smell to the tissues. none of the other boxes have the smell. How could this happen? What is in the tissues to make them smell, I want to be sure we don't exacerbate allergies.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand Team

Hello and thank you for your review of our Kleenex Ultra Soft Tissues. We're glad to hear that you're a fan of this product. The Ultra Soft Tissues don't contain dyes or fragrances, making them ideal for allergy and cold sufferers. The tissues can, however, absorb other fragrances from their surroundings after the box is opened.

May 1, 2014
Reviewer name: Discerning
2 out of 5 stars
2 out of 5 stars review

SMELLS BAD

Now I have to say that I don't know if my wife bought the ultra-soft or the everyday facial tissue. What I do know is that the product smells bad, like bad cardboard and bad paper. It has a very strong cardboard and bad paper smell. I have a real problem putting the tissues near my face and especially blowing my nose. the odor is offensive. I thought to myself - did I get one bad box- but from what I have been reading- this appears to be a WIDESPREAD PROBLEM. Wether it is the ultra soft or the everyday tissue- no facial tissue should smell like that.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Family Care

We are sorry to hear about your recent experience with our Kleenex Ultra Soft tissues. There should not be an offensive odor to them, and we would like to know why. When you have a moment, please contact our team directly here http://bit.ly/L5RuXa. Thanks for sharing your feedback.

Apr 1, 2015
Reviewer name: Mimi57
5 out of 5 stars
5 out of 5 stars review

A Teacher's Dream

At the beginning of the school year when students bring in school supplies, most schools also request a box of tissues. If I am asked by a parent or guardian if there is a certain brand I prefer, I always reply that if possible, please send in Kleenex Tissues. Not only because Kleenex Tissues are soft and thick enough to get the job done sanitarily and without added irritation if chapped, but because of the way they are packaged. Their pop-up design saves classrooms from wasting so many tissues. Small children especially, seem to grab hand-fulls of tissues with the other brands' design. Thanks Kleenex!

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Family Care

Thanks for the wonderful review, Mimi! Your story is great! It sounds like they are working perfect for your classroom, thanks again for sharing!

Jan 12, 2017
Reviewer name: jenc_creative
1 out of 5 stars
1 out of 5 stars review

hideous design!!

I have used this product for years + was so relieved when you introduced your previous designs. All of the beige + brown options worked well with my bathroom designs. Subtle, natural + tasteful. Now I refuse to purchase this ridiculous box. I have read your responses about keeping up with design trends. Well I am a Creative Director + can assure you that these belong in the Golden Girls house, circa 1986. Please just revert to what you had. I love your product but not enough to support bad taste. Thank you.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

We appreciate the time you took to leave your feedback and are disappointed to hear that you are not a fan of our new box designs. Even though the outside of the box has changed, the inside still contain the quality tissues that you have come to depend on. We greatly appreciate your feedback and will be sure to share it with the rest of our Kleenex brand team. If you would like to discuss further, please contact us directly by phone at 1-800-553-3639 Monday through Friday 8am – 4pm Central Time. Thanks!

Jan 4, 2014
Reviewer name: Beth1958
4 out of 5 stars
4 out of 5 stars review

Overstuffed Box

I have used this product for years and will continue to do so, but I do have a couple of complaints. First if you have a very wet cold the mucus smears on the face, the tissues are so soft that it just doesn't absorb. Second, the square boxes have become so overstuffed that it is impossible to get the 1st tissue out without 1) tearing it or 2) pulling out a bunch at once. And lastly, and this has been going on for at least 15+ years, the dust or kleenex particles when inhaled as one would when starting to blow your nose, end up in my throat and I end up choking on microscopic particles to the point where you almost can't breath. Only way to combat this is to make sure tissue is not pulled out of the box...so it must be dust particles??

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
Apr 1, 2014
Reviewer name: karendesign
2 out of 5 stars
2 out of 5 stars review

Not What it Used to Be

As several other posters, I recently purchased a multi-pack at my local warehouse store and was astounded to find the horrible, detergent-like smell permeating the tissues! I've used this product for years, it never had any noticeable scent. If Kleenex has decided to make a scented product it should be so labeled, if only to avoid allergic reactions. Could the "Sneeze Shield" flasher be the culprit--some new, undisclosed ingredient? I may return the product; I simply can't tolerate the odor. Too bad--long-time customer now searching for a competitor's product.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Family Care

Hi karendesign - We definitely don't want our tissues to have a foul odor. This is not normal and we'd like to learn more about your experience. When you have a moment, please reach out to us directly here: http://bit.ly/L5RuXa. Thank you!