Kleenex Ultra Soft Tissues are the only tissues I buy, and I recommend them to everyone. HOWEVER, it seems like Kleenex has changed them. The last two boxes I opened had tissues in them that aren't nearly as soft as my beloved tissues of the past. I'm extremely displeased because I typically buy 4-6 boxes at a time so I have a cabinet full of tissues I won't use. PLEASE, KC, bring back my Ultra Softs, or I'll be forced to try Puff's Ultra Soft & Strong and you will likely lose a long-time loyal consumer.

I switched to the Ultra soft tissue some time ago because it was softer than the Kleenex product I was using. I'm confused, since the company's response indicates they have not changed their product, but I've noticed recently, the tissues are not nearly as soft as they were. I have an older box in my car, and they're much softer than the tissues I've purchased recently. Sounds to me like management better start checking out the factory, because something is different.

Kleenex Ultra Soft have always been my go to, especially since Puffs now cause me to break out in blisters... But something is wrong. Now all the Ultra soft boxes I buy, aren't ultra soft, they are as harsh as the cheap tissues offered at hospitals and the smell like wet dogs! I understand we're in a pandemic and you are under pressure to deliver, but to charge more for something you claim is ultra soft and to actually pack them with the harshest tissue you make is unacceptable not to mention deceptive! I buy the ultra soft to protect my skin. I pay more expecting that what I'm buying, what's on the label is what I'm actually getting. So very disappointed!!

When shopping for Ultra soft Kleenex I search through the mountains of blue and orange boxes to find the three tasteful brown or gray boxes. I will go to multiple stores if necessary to find the more subdued colors. I like the product, but the color choices are horrible.

I have used kleenex brand 3 ply tissue for as long as i can remember, I can't tell you how disappointed I am with your product currently. Your 3 ply now feels like 1 ply. I need 2 tissue now for effectiveness. Not only do I feel the quality has dropped, but you also joined the ban wagon on "shrinkflation". I only get 60 sheets now verses 65. This doesn't leave me too many reasons for continuing with your brand. Sad to say good bye after some 40 years of use.

I compared a new cube box of ultra soft tissues with an old cube box of ultra soft doux tissues, thinking they would be the same. The new tissues appear thinner and not as soft. but most significantly there are only 50 tissues in the new box instead of 75 as in the ultra soft doux box. So not only did you change the box design, you changed the product and quantity and put it in the same size cube to add to the confusion. I am uncertain what you did to the price of the new tissue cube. This is very disappointing for this longtime customer.

I totally agree with the recent review by Dawn.  Who on earth chooses the box colors?  What happened to the simple and subtle colors that blend with most decor?  Dawn decided to buy boxes to cover your designs.  I just bought 12 boxes of Puffs and will continue to do that until you make better choices in the box covers.

I am in my 70's and have used your tissues all my life. I ALWAYS but just the plain ordinary tissues. The lotion ones irritate my skin. Purchased my usual tissues a few weeks ago and they have changed and not for the better. I have allergies and use a lot of tissues and the actually are irritating my nose and are thinner and NOT absorbent and feel slippery . WHY change the best tissue EVER ???

Kleenex has changed something in the way they manufacture their tissues. The tissues themselves are awesome. However, it is no longer possible to get them out of a box. They stop feeding every 5 or so tissues. This is so annoying I will never purchase Kleenex brand again!

I'm a lifelong Kleenex buyer. I mistakenly picked up a box of "ultra soft" recently. What a mistake! Every time I blow my nose, pieces of Kleenex remain stuck to the outside of my nose and inside my nostrils. YUCK. I'd rather not have remains of the tissue I use left on my face. Sorry, but these get a BIG thumbs DOWN from me.