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Customer reviews for Kleenex Ultra Soft Facial Tissues, Cube Boxes (65 tissues/pk., 12 pk.) for
Kleenex Ultra Soft Facial Tissues, Cube Boxes (65 tissues/pk., 12 pk.)
4.6 out of 5 stars
stars
3,388 ratings2,494 reviews
  1. 5 stars79% (2,690)
  2. 4 stars11% (379)
  3. 3 stars3% (118)
  4. 2 stars2% (64)
  5. 1 star4% (137)

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Showing 391-400 of 2,494 reviews
Jan 19, 2019
SunnyGirl
4 out of 5 stars review

Ugly box designs

What happened to the lovely boxes you used to have? Seems now they just keep getting worse. Why different patterns on each side? Why not same all the way around the box? The only way I can continue using this product is to go out and buy holders to hide the horrible boxes! They stand out like a sore thumb no matter what room I put them in.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Oh no, we're bummed to hear you aren't loving our current designs! We are always changing them and keeping them varied, and we love hearing your feedback. We'll be sure to pass it along to our team.

Jul 16, 2017
Pixel
2 out of 5 stars review

Packaging Problems

Great tissues, but it seems that there is a difference in packaging - how tissues are loaded into the upright box that affects dispensing. Frustrating that several tissues are sometimes stuck together in sequence - one is connected to the next vs a clean cut to allow one tissue out of the box at a time. More frustrating is that it seems that the tissues are in 2-3 separate rolls such that after some have been used, the next is not connected, and they are at the bottom of the box. I either have to reach way down into the box to bring one up to to the opening to start the "flow" again or turn box upside down to reach one to pull it to the opening. Please go back to previous packaging.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Thanks for letting us know about your experience! Kleenex Ultra Soft Tissues haven't gone through any recent packaging and should be giving you one tissue after another without hassle. So we can learn more, we ask that you reach out to us online at: https://www.kleenex.com/en-us/contact-us or by phone at: 800-553-3639 (Monday through Friday, 7:30am - 7pm CT). We hope to hear from you soon and thanks for being a fan!

Nov 6, 2016
Betty
1 out of 5 stars review

What happened to the design on the box?

In 2016, for the first time ever, you put a fabulous design on the box, and now it's gone from the store shelves in my area. The new design is UGLY. It hurt my eyes and my feelings to buy that ugly box and I probably will not buy it again. Furthermore, the cost of the product went up significantly! Give us the design with the medallions all over the box, in Orange, and I will buy 3 times as many boxes as usual.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex

Thank you for contacting us about Kleenex facial tissue, Betty. We regret that some of our loyal customers will be disappointed and apologize for any inconvenience. Occasionally, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you., while still providing the same dependable quality tissue you have grown to love. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. We greatly appreciate your feedback and will be sure to share it with our design team. To discuss further, please contact us directly by phone at: 800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!

Jun 6, 2023
joeg
5 out of 5 stars review

Allergy-conscious

Bought them for "hypoallergenic" and love the box designs, fresh and new! The elder loved one I give loving care to insists on Kleenex, but has a terrible time with dust. I could not be more pleased you are addressing allergies and hope to see bamboo and other tissue options and dust-free packaging in the future. Kudos!

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
May 3, 2024
NanRae
2 out of 5 stars review

Quality of Kleenex tissue

I've been buying your product for years. My last purchase was disappointing. Your claim of 3 ply needs to be removed. You cheapen up what I always considered above the rest and onto of that increased the price. When are profits for shareholder enough? I'll be looking for a new brand.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
Mar 14, 2022
LaB1
3 out of 5 stars review

Something has changed

I have used Kleenex ultra soft for years. This is the only brand that I would use. However, I have noticed a big change on the softness. It has more of a rough texture that I do not like. I wonder if the company is cutting corners and not producing the same quality.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kimberly Clark

Hi LaB1, We want to make sure you have a great Kleenex Brand product and experience. Please consider sharing more details about this with our team at 1-800-553-3639 (weekdays, 8 am - 5 pm CT). Thank you.

Oct 21, 2019
Lois50
2 out of 5 stars review

Ultra Soft not soft anymore!

I had an older box of Ultra Soft tissues and a brand new box. Finished using the older box and immediately felt the difference with the new box..... used both within minutes off each other. There is a big difference in softness. If, as you claim, nothing changed, then perhaps the tissues are being packed in the wrong boxes, as their was a big difference in softness. I used Ultra Soft for years and years because of the softness. These feel like the regular Kleenex and not the Ultra Soft, as they are supposed to be. I hope you will listen to your customers and correct this problem.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Thanks for taking the time to share. As a fan of our products, you know we take our quality seriously and what you're describing doesn't sound right. Please take a moment to reach out to us directly so we can learn more, https://www.kleenex.com/en-us/contactus or by phone at 800-553-3639, Monday through Friday 8:00am – 5:00pm CST. Thank you!

Jan 15, 2021
BJBY
3 out of 5 stars review

box size

This box size is okay. I really like the flat boxes that hold about a hundred. The big boxes that hold 230 are too big! The tissues get stuck at the bottom and they leave a lot of debris around the opening after about a hundred tissues. Wish the flat boxes were consistently available.!

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Thanks for your feedback! We'll forward it to our team.

Mar 13, 2024
niecee51
2 out of 5 stars review

Quality control?

I have bought Kleenex brand tissues for 60+ years. Never had a problem with them, until recently. The boxes come unglued, when you need one tissue, you get 4-5, because the perforation isn't complete. The design is horrible, as are the colors They don't display very well. I can't imagine too many people have decor to go with the design of these boxes.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Social Media Team

Thanks for being a fan of ours. We're disappointed to hear this though, because quality is very important to us. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: http://spr.ly/6426kuKra, or PM us M-F 8am-9pm CT when you have a chance so that we can learn more and try to help. Thank you.

Nov 8, 2022
Annette
2 out of 5 stars review

Has Been My Go To Tissue

I always purchase Kleenex “non-lotion” tissues which is now available where I shop as “ultra soft”. I buy the tissues on a regular basis because I have serious, recurring nosebleeds. The last few boxes I have purchased have tissues that smell very strongly of chemicals to the point of giving me a headache. I'd like to know what the chemicals are that I'm breathing in by using these tissues. The only reason there is 2 stars is because the tissues have been good in the past.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kimberly Clark

That's really strange, Annette. Sometimes odors can be absorbed in tissues, but it's never the experience we want you to have with our products. Please know we take extensive measures at our manufacturing facilities and precautions are taken by those who ship, store, and sell our products to prevent this type of occurrence, so it's not what we'd expect. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can try to help. Thank you.