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Customer reviews for Kleenex Ultra Soft Facial Tissues, Cube Boxes (65 tissues/pk., 12 pk.) for
Kleenex Ultra Soft Facial Tissues, Cube Boxes (65 tissues/pk., 12 pk.)
4.6 out of 5 stars
stars
3,392 ratings2,497 reviews
  1. 5 stars79% (2,692)
  2. 4 stars11% (380)
  3. 3 stars3% (118)
  4. 2 stars2% (65)
  5. 1 star4% (137)

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Showing 381-390 of 2,497 reviews
Mar 12, 2022
Reviewer name: Bob G
4 out of 5 stars
4 out of 5 stars review

Kids project on box ends…

I saw a series of diagrams recently on the larger size box ends describing how to make a notebook out of the box. This reminded me of how to make simple things out of Kleenex tissues years ago. They were in ads, possibly. The projects were things like rabbits, birds, etc., one tissue. Although this might seem wasteful this day and age, but you could tie this into usage training by young-age demographic. Maybe how a bunny could help them blow wing their nose?

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
Mar 25, 2018
Reviewer name: Rudy
2 out of 5 stars
2 out of 5 stars review

Not so soft

I have been a 20 year+ loyal Kleenex buyer because I have year-round allergies. The Ultra Soft Doux we're the best. For some months now, I have noticed the Ultra Soft product line is much rougher. I was happy to find a good box recently and realized that it was just because it was an older one at the bottom of my storage cabinet. Something changed!! Now buying Puffs but don't really like them much either.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

We're glad you reached out. This doesn't sound right - as these are our softest tissue. Let's chat about this more so we can see what happened. Please give us a call when you have a moment at 800-553-3639, Monday through Friday 7:30 a.m. – 7:00 p.m. Central Time. Thank you!

Oct 27, 2016
Reviewer name: JoeE
1 out of 5 stars
1 out of 5 stars review

Chunks of paper (lint).

My wife used one of the tissues to blow her nose. While doing so she inhaled a large chunk of fuzzy lint. The episode lasted several minutes, blocking her airway, causing her to choke, and cough up several chunks as it broke up in her throat. I just needed a tissue and experienced the same lint fortunately I didn't inhale it as my wife did. Just letting you know so you can correct the problem. There is no product code or date on the box or I would give it to you.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex

Hi, Joe. We understand your concern and appreciate you bringing this to our attention. Nothing is more important to us than the health and comfort of our consumers. As with any airborne particles, breathing the dust may produce a sneezing or coughing reaction, and we’re sorry to hear you and your wife had this experience. Although the fibers occur naturally in the paper-making process, we take extensive measures to keep the amount of lint as low as possible. We assure you excessive lint is not typical. Working together with our consumers is one way for us to provide the highest quality product possible, and we’d love the opportunity to learn a bit more about your purchase. At your convenience, please reach out to a senior member of our Consumer Care team by phone at (877) 424-4543 (Monday - Friday, 8am - 4pm CT). Thank you.

Oct 3, 2022
Reviewer name: Ralph
3 out of 5 stars
3 out of 5 stars review

Nice tissue, but...

I like the tissues, they are more substantial than most so I don't need two of them for a messy blow, but too frequently the next tissue does not pop up which I find very frustrating, especially when the box is more than half empty. You have to turn the box over and try to get a hold of just the next one, but often get two or three.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kimberly Clark

Hi Ralph. Thanks for reaching out to us. We can assure you this is uncommon, as our facial tissue should come out with ease. Feel free to give us a call at 1-800-553-3639 (Monday-Friday, 8:00am – 5:00pm CST) or contact us here: https://www.kleenex.com/en-us/contact-us when you have a chance so that we can learn more and try to help. Thank you.

Jan 22, 2016
Reviewer name: Joan
2 out of 5 stars
2 out of 5 stars review

RE: Your new box GRAPHIC ART

I want to tell you how very disappointed I am since you have stopped manufacturing the gorgeous package designs I am so fond of using as a decorative accent . Although I appreciate the fact that you are using recycled paper, the art is gone, the surface tactile quality is gone, the oval high gloss and reflective holiday designs are gone. Why? too much $$ for us, or more profit for you? There is an audience of shoppers who have paid and would continue to pay for quality and beauty. Your last several months products are UGLY, boring, tacky and is making me look elsewhere.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Hi Joan! We appreciate your feedback regarding the Kleenex Tissue box designs. Periodically, we like to change the graphics on our boxes to give them a fresh new look. Be sure to check our website frequently, so you can keep up to date on all of our new styles. Thank you so much for sharing your thoughts with us and we hope to keep you in the Kleenex family!

Jan 8, 2017
Reviewer name: KathyInCA
3 out of 5 stars
3 out of 5 stars review

Lower quality

I buy the ultra-soft upright boxes at Costco, so maybe it is only their stock, but the quality has really nose-dived. The tissues are thinner, so they tear when pulling them out of my decorative holders. They are "dustier", as though they are losing particles during use. And they are definitely not as soft. Very disappointed!!

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Thank you for giving us your feedback. Kleenex Ultra Soft Tissues should provide you with an extra soft, 3-ply tissue, regardless of where it was purchased. At times, lint can happen as these fibers occur naturally as part of the paper-making process. However, we do try to prevent as much as possible to deliver you a premium product. Since this is not what you have described, we ask that you reach out to our Consumer Care Team at: 800-553-3639 (Monday through Friday, 8am - 4pm CT). Thank you.

Feb 24, 2015
Reviewer name: Hages123
3 out of 5 stars
3 out of 5 stars review

Box Design

I absolutely LOVE your ultra-soft tissues, but I HATE the box designs. What happened to the beautiful, brightly colored flower designs? I loved them, and I color-coordinated them in different rooms in my house. This may sound ridiculous, but it actually made me happy when I looked at them. I don't get that feeling with the new design. PLEASE BRING BACK THE FLOWER DESIGN!!!!!!!!!!!

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Family Care

Hi, Hages. We appreciate your feedback regarding our box designs. We encourage you to check our our new Betsey Johnson designs: https://www.kleenex.com/Expressions.aspx. We think you might like them! Thanks!

Jan 19, 2019
Reviewer name: SunnyGirl
4 out of 5 stars
4 out of 5 stars review

Ugly box designs

What happened to the lovely boxes you used to have? Seems now they just keep getting worse. Why different patterns on each side? Why not same all the way around the box? The only way I can continue using this product is to go out and buy holders to hide the horrible boxes! They stand out like a sore thumb no matter what room I put them in.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Oh no, we're bummed to hear you aren't loving our current designs! We are always changing them and keeping them varied, and we love hearing your feedback. We'll be sure to pass it along to our team.

Jul 16, 2017
Reviewer name: Pixel
2 out of 5 stars
2 out of 5 stars review

Packaging Problems

Great tissues, but it seems that there is a difference in packaging - how tissues are loaded into the upright box that affects dispensing. Frustrating that several tissues are sometimes stuck together in sequence - one is connected to the next vs a clean cut to allow one tissue out of the box at a time. More frustrating is that it seems that the tissues are in 2-3 separate rolls such that after some have been used, the next is not connected, and they are at the bottom of the box. I either have to reach way down into the box to bring one up to to the opening to start the "flow" again or turn box upside down to reach one to pull it to the opening. Please go back to previous packaging.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex Brand

Thanks for letting us know about your experience! Kleenex Ultra Soft Tissues haven't gone through any recent packaging and should be giving you one tissue after another without hassle. So we can learn more, we ask that you reach out to us online at: https://www.kleenex.com/en-us/contact-us or by phone at: 800-553-3639 (Monday through Friday, 7:30am - 7pm CT). We hope to hear from you soon and thanks for being a fan!

Nov 6, 2016
Reviewer name: Betty
1 out of 5 stars
1 out of 5 stars review

What happened to the design on the box?

In 2016, for the first time ever, you put a fabulous design on the box, and now it's gone from the store shelves in my area. The new design is UGLY. It hurt my eyes and my feelings to buy that ugly box and I probably will not buy it again. Furthermore, the cost of the product went up significantly! Give us the design with the medallions all over the box, in Orange, and I will buy 3 times as many boxes as usual.

Review from kleenex.com
Helpful?2KJY7A6PTUBE3600050299
reply from Kleenex

Thank you for contacting us about Kleenex facial tissue, Betty. We regret that some of our loyal customers will be disappointed and apologize for any inconvenience. Occasionally, the Kleenex Brand will update the graphics to better align with today's design insights and stay up to date with current trends. Our intent is to provide new, uplifting, and comforting graphics, designed to encourage you to share Kleenex care with those around you., while still providing the same dependable quality tissue you have grown to love. We hope you continue to put your faith in the Kleenex Brand that consumers have used and trusted for over 90 years. We greatly appreciate your feedback and will be sure to share it with our design team. To discuss further, please contact us directly by phone at: 800-553-3639 Monday through Friday 8 a.m. – 4 p.m. Central Time. Thanks again!