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Customer reviews for HERSHEY'S Natural Unsweetened Cocoa Powder, 23 oz. for
HERSHEY'S Natural Unsweetened Cocoa Powder, 23 oz.
4.7 out of 5 stars
stars
5,567 ratings3,924 reviews
  1. 5 stars84% (4,682)
  2. 4 stars10% (535)
  3. 3 stars3% (151)
  4. 2 stars1% (53)
  5. 1 star3% (146)

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Showing 301-310 of 3,924 reviews
Dec 10, 2020
Reviewer name: Katherine
5 out of 5 stars
5 out of 5 stars review

Chocolate lovers Unite!

[This review was collected as part of a promotion.] HERSHEY'S Cocoa 100% Natural Unsweetened Cacao was a great mix with my Hershey's MINI KISSES Milk Chocolate Chips. I made homemade hot chocolate using milk and it had just the right amount of chocolate flavor & sweetness from the added chips. This size will make plenty more hot chocolates to keep me & my family warm this winter. The cocoa was easy to mix in the well heated milk & wasn't clumpy like other chocolate mixes & went down smooth. I would definitely recommend to others!

Review from hersheyland.com
Helpful?5XFPI4G6VWV73400005800
Nov 22, 2020
Reviewer name: Joe1
5 out of 5 stars
5 out of 5 stars review

Love This Stuff

[This review was collected as part of a promotion.] I have used this before, because I have a recipe for from scratch brownies that uses unsweetened cacao powder. I will never use any other brand to make my brownies. This cacao makes my brownies taste much better than other brands I have tried.

Review from hersheyland.com
Helpful?5XFPI4G6VWV73400005800
Jan 30, 2023
Reviewer name: Coffee babe
3 out of 5 stars
3 out of 5 stars review

Container ripped open in shipping

The product is fine as always but Sam's club really needs to do something about their packaging for shipment. This order had 2 boxes of pudding cups put in with the order of Hershey's Cocoa. So the Coco ripped open during shipping and when we opened the Box it was a huge cloud of Cocoa all over the carpet.

Helpful?5XFPI4G6VWV73400005800
Oct 3, 2022
Reviewer name: HS2017
5 out of 5 stars
5 out of 5 stars review

The BEST cocoa

[This review was collected as part of a promotion.] My husband is a chef and this is the best cocoa, we love it. My toddler likes to make hot chocolate on the weekends and this Hersheys Cocoa is our go to. Rich chocolate taste, all natural and super high quality. Great for all baking needs, we highly recommend it.

Review from hersheyland.com
Helpful?5XFPI4G6VWV73400005800
May 16, 2022
Reviewer name: cocococo
5 out of 5 stars
5 out of 5 stars review

hersheys!

[This review was collected as part of a promotion.] I am very happy with this. I make a lot of things chocolate!. my favorite is making my own hot coco and this is the key ingrediant. Nothing would taste the same without it. the coco is fine ground and there were no lumps even though I always sift.

Review from hersheyland.com
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Apr 5, 2019
Reviewer name: RamblingRose
2 out of 5 stars
2 out of 5 stars review

some things need to be brand name

In all of my years of baking, I have never had powdered sugar get rock hard lumps in it. I had to use my hand to push it through the sifter to get the amount I needed to finish some frosting I had started, but the rest went back. I'm tired of various food items being switched from brand name to lower quality Member's Mark products.

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reply from HERSHEY'S

Hello,<br />We're sorry to hear about your experience with our product. Please give us a call at 1-800-468-1714, Monday-Friday from 9am-6pm EST so we can further assist you. When calling, please provide your reference number – 010024743A. Thanks, and we hope to hear from you soon.<br />~The HERSHEY'S Team

May 16, 2022
Reviewer name: Meglynn
5 out of 5 stars
5 out of 5 stars review

a big hit with my family

[This review was collected as part of a promotion.] I'm an avid baker so like to keep lots of ingredients on hand. I never typically paid attention to what brand of cocoa powder I grabbed which is a shame. After trying Hershey's Cocoa Powder I will definitely continue using this brand. My family really loved the taste of this cocoa compared to others I have used int he past. its easy to use and even comes with recipes on the container. I highly recommend this product!

Review from hersheyland.com
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May 20, 2022
Reviewer name: katy39
5 out of 5 stars
5 out of 5 stars review

My Favorite Cocoa

[This review was collected as part of a promotion.] Hershey's Cocoa 100% Cacao Natural Unsweetened Cocoa is the superior baking cocoa in my opinion. I have tried many brands and always come back to this one. It has an amazing, rich, chocolatey taste that others just don't compare to. You can use this for so many delicious desserts from cookies, cakes, brownies and more. I love using this cocoa to make homemade hot chocolate and homemade hot fudge sauce. You can't go wrong with Hershey's Cocoa!

Review from hersheyland.com
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Jul 18, 2025
Reviewer name: James C
1 out of 5 stars
1 out of 5 stars review

New packaging is terrible.

Your cocoa is an excellent product, but the new packaging is terrible. I would so much prefer a solid container that stands upright when baking rather than fumbling around with a flimsy bag that will be difficult to reseal after granules of cocoa get stuck in the groove of the zip closure. But the most offensive thing about this packaging is that it contains 25% less product than before. That's right, the new package contains only 6 oz of cocoa instead of 8 oz. What a huge disappointment. Never again.

Review from hersheyland.com
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reply from Consumer Relations

Hello, James. We truly appreciate your loyalty to our product and are sorry to hear that the new packaging has not met your expectations. Your concerns about the functionality of the new bag, especially during baking, are completely valid. We’ve shared your comments with our team. Thank you.

Oct 23, 2018
Reviewer name: Wimburr
5 out of 5 stars
5 out of 5 stars review

Great Taste and Price

I bought this on sale with the intention of using it for baking, but then I discovered the simple hot cocoa recipe on the container. It’s super easy and tastes much better than the prepackaged hot cocoa mixes. I actually mixed up a big batch of the dry ingredients (cocoa, sugar, salt) ahead of time, which makes it just as convenient as buying the prepackaged hot cocoa. I haven’t used this for baking yet, but I’m sure it will be just as delicious and rich in a cake or frosting as it is in a drink.

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