We're sorry to hear that you're unhappy with your purchase, Dawn! Our products go through strict quality testing to ensure they're always safe and effective to use as directed, and to make sure they reach our consumers in perfect condition, so this is not what we'd normally expect, and we appreciate you taking the time to let us know how you feel. Consumer satisfaction is important to us, and our team would like to learn more, so we can assist you further. Please give us a call at (877) 881-5813, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!