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Customer reviews for Nestle Toll House Semi-Sweet Chocolate Chips, 72 oz. for
Nestle Toll House Semi-Sweet Chocolate Chips, 72 oz.
4.8 out of 5 stars
stars
11K ratings4,672 reviews
  1. 5 stars91% (10K)
  2. 4 stars5% (513)
  3. 3 stars1% (106)
  4. 2 stars1% (70)
  5. 1 star3% (302)

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Showing 831-840 of 4,672 reviews
Nov 14, 2021
Reviewer name: Jpc02043
2 out of 5 stars
2 out of 5 stars review

Semi sweet chocolate has changed!!!!

I haven't made chocolate chip cookies in a couple of years, but I did today and your chips taste different! I taste a coconut flavor. What happened? These are not your original recipe. Did you change your chocolate source? They're not as good as I remember.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

No new ingredients have been added to our morsels, so they shouldn't taste like coconut! Keep an eye out for an email from us soon so we can get to the bottom of this. ,Toll House® Brand Ambassador,Teresa,clientresponse

Nov 6, 2017
Reviewer name: Catty
5 out of 5 stars
5 out of 5 stars review

Love the milk chocolate the best

I love all the products but I am writing to plead with you again to make your Choco Bake Premelted chocolate. It was such a wonderful easy way to use chocolate and it tasted great. I made the best chocolate cake and icing with Choco Bake, I really miss it and the family says the cakes don't taste the same. I bet if you made it again it would be a big hit, especially making it so easy to use. Oh well, just thought I would ask again.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Oct 20, 2019
Reviewer name: Jessie_t77
2 out of 5 stars
2 out of 5 stars review

Melting troubles

Twice I've made scotcheroos. I have to melt butterscotch chips and semi-sweet chocolate chips together. I've had issues making the chocolate topping in both batches! There must be something that has changed. If it's not with the recipe maybe it's with shipping? Or are they getting too hot or too cold while they're made? Something has definitely changed with these chocolate chips and butterscotch chips.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We're sorry to hear that the morsels didn't melt properly for the Scotcheroos. Expect an email from us shortly.,Toll House® Brand Ambassador,Laurie,clientresponse

Feb 10, 2024
Reviewer name: Catie
5 out of 5 stars
5 out of 5 stars review

Very Good Chocolate Chips

I received this product for free for the purpose of my review. All opinions are my own. Nestle Toll House Semi-Sweet Chocolate Morsels are some of the best I have used. They have a smooth, creamy texture and a rich, deep chocolate taste. I made chocolate chip cookies (my favorite cookie) with them and was pleased with the way the chocolate barely melted, but still held it's shape in the cookie. I also ate several straight out of the bag and noted that they were smoother than the store brand.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Jul 3, 2017
Reviewer name: JDub
1 out of 5 stars
1 out of 5 stars review

Doesn't melt

We went through 2 bags of these, trying desperately to make a chocolate sauce. The instant they melted, they seized. We've tried a half dozen different approaches, from medium heat, to low, low heat on a double boiler where the bowl remained comfortable to touch. Every time, they seized into a lumpy, grainy mess. We are now trying a different brand, and will not go back to Nestle. Ever. They've managed to cheap out so hard on their products that they are no longer worthwhile. Lots of pastry chefs say to avoid this brand for good reason, it sucks.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

Thank you for sharing your experience. Chocolate is a very sensitive confection and can seize, not only due to heat, but also due to the presence of moisture, including high humidity or the slight moisture imparted by a wooden spoon. We'd like to speak with you more about your experience, so please expect a message from us shortly.,Consumer Engagement Center,Michael,clientresponse

Nov 1, 2017
Reviewer name: chazcat
5 out of 5 stars
5 out of 5 stars review

The Very Best

Sometimes I will try to save money by buying store brand chocolate chips, but I always return to Nestle Toll House. The flavor is the best: a deep, rich chocolate with no bitterness. Also, the other brands are often dried out and have a powdery residue, while Nestle Toll House are always fresh. When you want the best, buy Toll House!

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Sep 8, 2019
Reviewer name: cakeypie
2 out of 5 stars
2 out of 5 stars review

Not what they used to be. Not the original.

I've been baking { and eating} chocolate chip cookies for years. nestle was always the best. But... now...nestle chips have changed. and not just a little. they don't taste like chocolate anymore, just sweet, and they don't melt the same way. its enough of a change that the original tollhouse recipe just doesn't work. the flavor is off. and the texture. sorry bakers, if you want to make the tollhouse cookies you remember your mom making, you'll need to try another chocolate chip. and nestle, please explain? any suggestions for making good cookies again?

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We haven't made any changes to your old favorite and we're sorry to learn that you've had some disappointing experiences. Expect an email from our team, we'd like to learn more.,Nestlé Toll House Brand Ambassador,Amanda,clientresponse

Jan 19, 2024
Reviewer name: SB1989
5 out of 5 stars
5 out of 5 stars review

The very best!

NESTLÉ TOLL HOUSE Semi-Sweet Chocolate Morsels are always my go-to for all my baking with chocolate chips, as they set the standard for me. I love the perfectly balanced flavor that these morsels offer, adding richness and indulgence to every cookie, brownie, and sweet bread that I bake. They are also awesome for candy making, melting smoothly and offering big flavor. I never reach for anything but Nestle Toll House when it comes to baking goodies and I highly recommend these to all bakers. I received this product for free for the purpose of my review. All opinions are my own. #freesample

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Jan 5, 2020
Reviewer name: simisweetmorseljunkie
1 out of 5 stars
1 out of 5 stars review

Flavor has change! Tastes awful! NOT happy!!

Nestle - I do not believe you are being truthful about the Toll House simi-sweet chocolate chips recipe. My family has been baking chocolate chip cookies with your morsels for 3 generations, beginning with my grandmother. I personally have been baking the chocolate chip cookies for 40 years, and I can honestly say that something has definitely changed. They TASTE completely different!! In addition to baking the cookies, I would also frequently eat the morsels straight out of the bag whenever I wanted a quick sweet treat. I always kept a bag in the cupboard for occasional snacking. The new taste is awful!! It almost tastes as if the have a Stevia sweetener in them. Whatever has happened, PLEASE, PLEASE, PLEASE reverse it. Your brand has a following that has been developed over generations. This change is placing your brand at risk. Whomever made a decision to make the change was severely misguided. The decision was WRONG. REVERSE IT!! This situation is as bad, or worse, than the "New Coke" debacle that happened in the 1980s. Stop being dishonest with your loyal customers. Admit that you made a mistake (even if it is only internally within your organization), and fix it!! I have worked for The Walt Disney Company for over 30 years and I know that branding and product consistency is VITAL to an organization's continued success. Do the right thing and reverse course. If you don't, I would not be surprised if at some point a group of your longtime customers open up a class action lawsuit against you to force the information about the recipe change to become public, especially when dealing with an edible product. I have compared the ingredients list of a new bag and an old bag. The new bag has the additional ingredient of "natural flavors", which we all know can be almost anything. NOT GOOD!

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Dec 2, 2016
Reviewer name: Nicki8956
1 out of 5 stars
1 out of 5 stars review

Disappointing!

I looked on this site to see if others had had the same issues as me with trying to get the semi-sweet chocolate chips to melt. I have tried multiple methods over the course of several weeks trying to get these to melt for different projects but to no avail. Even over a double boiler with no moisture in the chocolate and added vegetable oil they won't melt properly! The chocolate seems to seize but unlike typical chocolate that has been overheated and seized it's not gritty it just is stiff and difficult to work with. Works okay when added to cookies etc. but I will not try to use these again for melting. Very disappointed.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We're sorry to hear that you had trouble melting our morsels. Please expect an email from us.,Nestle Baking,Sabrina,clientresponse