Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Nestle Toll House Semi-Sweet Chocolate Chips, 72 oz. for
Nestle Toll House Semi-Sweet Chocolate Chips, 72 oz.
4.8 out of 5 stars
stars
11K ratings4,672 reviews
  1. 5 stars91% (10K)
  2. 4 stars5% (513)
  3. 3 stars1% (106)
  4. 2 stars1% (70)
  5. 1 star3% (302)

Member photos

  • +226 images
Sort by |
Showing 1,051-1,060 of 4,672 reviews
Dec 19, 2016
Reviewer name: call it greed stupidity
1 out of 5 stars
1 out of 5 stars review

Major problems with semi-sweet chips

I think they changed something in the ingredients or source. I've had major problems with these semi-sw choc chips for the last year or so & have stopped using them. Have wasted a lot of time and money on fudge recipe that used to work like a dream. This is a recipe we have used for over 45 years and have never had problems with it. I've literally made this recipe hundreds of times. Now the chips don't melt completely, no matter how long you cook them. This recipe requires essentially boiling evap milk, butter and marshmallows for like 5 min, removing the pan from the heat and stirring in the chocolate chips. What results now are little gritty pieces of chocolate that don't melt....even if you put it back on the stove. Gross. I have had this problem w/ a couple others brands too so am going to try some organic chocolatechips now. What is wrong with this company that you change a very basic ingredient known to bakers world-wide. I assume this is some cost-saving move. So guess what...you won't EVER get my money again....for any of your chocolate chips. Have you cut them with dirt? It's shameful.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We have not changed our chocolate recipe. Chocolate does, however, have a very low melting point and scorches easily when exposed to excessive heat, such as baking temperatures in an oven. We'd like to speak with you further, so please expect a message from us shortly.,Consumer Engagement Center,Michael,clientresponse

Oct 31, 2017
Reviewer name: The bus59
5 out of 5 stars
5 out of 5 stars review

Semi sweet chocolate morsels

I use them in all my deserts, ranging from fudge to cakes to icings and brownies. Not to forget tollhouse cookies and specialty breads. I 've used other "chips" in a pinch but with less degree of tastiness. Generally I only use Nestle's and these are also the morsels I grew up with.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Sep 27, 2018
Reviewer name: LoriE43110
1 out of 5 stars
1 out of 5 stars review

Your chocolate chips are not the same!!!

I have been so disappointed in the last 2 bags of chocolate chips I purchased that I began searching the internet to find out if you changed your formula. You keep replying to others' comments that you haven't changed your recipe but it is CLEAR to all of us that something has changed. I sincerely hope you will change it back. The new chips are terrible. Little taste. Not smooth and flavorful. More like eating plastic. I won't buy these anymore.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

Thanks for sharing your feedback. As we've stated in other posts, we haven't made any changes to the recipe of our morsels. The most recent change was in 2016, where we removed all artificial colors and flavors. However, that change was so long ago, it wouldn't be what affected the two bags you recently purchased. Expect an email from us shortly.,Toll House Brand Ambassador,Laurie,clientresponse

Oct 31, 2017
Reviewer name: pamnub
5 out of 5 stars
5 out of 5 stars review

So versatile!!

The things and recipes you can use the morsels in are so many. I love trying new recipes all the time and the recipe must have Nestle's in it. I am losing my sight so my recipes have slowed somewhat but at any given time you will find several bags of them in my fridge. Thank you for a great product.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
May 10, 2016
Reviewer name: Mgreenw
2 out of 5 stars
2 out of 5 stars review

Not the same!

I have noticed that Nestles choc. chips. Are not the same! I have always advocated using Nestles...and even had to find a way to order them bulk back in the 90's when I had a pastry shop on Mackinac Island. I wouldn't consider any other semi sweet choc chips...for some time I have noticed they don't have the rich chocolate flavor..I used to eat them by the handful. It is a sin to change what was a great product. Charge more if you have to but why lower your standards?? You deny that you have changed it, but I do not believe it.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
Apr 2, 2016
Reviewer name: Patricia
1 out of 5 stars
1 out of 5 stars review

Greed and utter contempt for your customers.

That's the only explanation for what you've done to your chocolate chips. This isn't chocolate anymore. It's a grainy, tasteless substitute, and you should be ashamed. What ever happened to taking pride in delivering a delicious product and valuing the experience of your customers? Everything is about your profit margin now, so degrade the product. Substandard is good enough for the unwashed masses, your crude customer base, right?

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

Thank you for taking the time to share your thoughts with us, and we would like to learn more about what happened. Please expect an email from our team shortly,Nestlé Baking,Garret,clientresponse

Apr 24, 2020
Reviewer name: sewcrafty
2 out of 5 stars
2 out of 5 stars review

taste change

Both my husband and I agree that the chaste of the semisweet morsels has changed, and not for the better. Several times a year I melt the chips for a special occasion icing that dates back to my mother-in law's recipe. I recently used up my stash of chips and bought a new bag. I thought the icing tasted off and my husband agreed. He tried one of the unmelted chips and noticed a difference in taste immediately. His response was that we had to find another brand to use in the future which is a shame. Please go back to the old recipe!

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We haven't made any changes to the recipe for our morsels. Expect an email from us shortly.,Toll House® Brand Ambassador,Laurie,clientresponse

Apr 1, 2016
Reviewer name: dontwasteyourmoney
1 out of 5 stars
1 out of 5 stars review

Yuk ...

I bought a 24 oz bag to make cookies and fortunately tasted them before I put in the batter. The Nestle's chocolate chips were so awful that I thought I must have grabbed a bag that had already expired. That wasn't the case either as expiration is nearly 2 years out. I will not purchase this brand again.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We're sorry to hear about your disappointment with your recent purchase of our Semi Sweet Morsels, and would like to learn more, Our team will be in contact via email shortly. ,Nestlé Baking,Garret,clientresponse

Aug 14, 2020
Reviewer name: peppersmom
2 out of 5 stars
2 out of 5 stars review

What have you done?

I have always used your chocolate chips for baking and my cookies were famous among my children's friends. I just opened a new bag of semi-sweet morsels and immediately noticed the taste has changed. Awhile back you had changed the vanilla flavoring but the tastes change was minimal. The new recipe is bitter and does not even taste like a Nestle's chip. Such a disappointment!

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396
reply from verybestbakingpwr

We'll let our team know you prefer the original recipe of our morsels.,Toll House® Brand Ambassador,Laurie,clientresponse

Mar 24, 2024
Reviewer name: Kaysin
5 out of 5 stars
5 out of 5 stars review

A classic that never fails in new recipes!

We all know that is is the gold standard for chocolate chip cookies but my use of them also include flourless chocolate cake. Instead of "chopping up some chocolate" I use a cup full of semi-sweet morsels instead. The result is fantastic! Many who have tried the cake are surprised that I used Nestle Morsels. They don't dissapoint! FYI - I received this product for free for the purpose of my review. All opinions are my own.

Review from verybestbaking.com
Helpful?1LIJUA9G445Z2800004396