Thanks for reaching out. I’m sorry to hear of your recent experience. We expect you to receive the same great quality of Ziploc® Freezer Bags that you’ve come to know and love. Each bag should open and seal with ease without tearing apart. We appreciate you and your loyalty and hope you'll give us the chance to help. Please give our experts a call at 1-800-558-5252 (weekdays between 8 a.m. and 5 p.m. CT) and provide reference number: 23052505. We look forward to your call!

We understand your frustration and value the chance to learn more about your experience with our bags. Like you, we expect each bag to be durable, reliable and to open and close with ease. So we can learn more about this, we encourage you to call us (weekdays from 8 AM to 6 PM CST) at 1-800-558-5252. Otherwise, feel free to send us an email anytime by visiting https://contact.scjbrands.com/en-us. And when you reach out, be sure to provide this reference number: 019120024A. – Amber, SC Johnson Consumer Care

We're sorry to hear these bags ripped while you were opening them, Kanita. Certainly not the experience we'd expect so we appreciate your feedback. When you have a moment, we'd like to chat more and make this right. Our team can be reached on weekdays from 8 AM to 5 PM CT at 1-800-558-5252. When calling, please provide this reference number: 020855659A. We hope to chat soon! – Brooklyn, SC Johnson Consumer Care

Thank you for taking the time to make us aware of your experience, Amanda. As this is very unusual, we'd like the opportunity to chat and learn more about this. So we can, please give us a call at 1-800-558-5252 (weekdays, 8 a.m. – 5 p.m. CT) and mention reference number: 22722357. We look forward to your call. – Megan, SC Johnson Consumer Care