Hi Lisa, we're sorry to hear your Ziploc® Freezer Bags are hard to open. This isn't the quality we expect and we'd love to make this right. Please give us a call at 1-800-558-5252 (M-F 8AM-5PM CST) and provide reference number: 22229063. We hope to hear from you soon! -Katie, SC Johnson Consumer Care

Oh no – this is not the experience you should have while using our bags. Like you, we expect each one to be durable. So we can chat more, give us a call at 1-800-558-5252. Or, send us an email by visiting Ziploc.com and clicking "Contact Us" at the bottom. Your reference number is 020050216A. – Brooklyn, SC Johnson Consumer Care

Thanks for bringing this to our attention, Eva. We expect our Ziploc® Freezer Bags to open and seal with ease. As your recent purchase wasn’t up to our standards, we'd love the chance to make this right. When you have time, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide your personalized reference number: 22001560 to our product expert. We hope to hear from you soon! – Rachel, SC Johnson Consumer Care

We're sorry to hear these bags ripped while you were opening them, Kanita. Certainly not the experience we'd expect so we appreciate your feedback. When you have a moment, we'd like to chat more and make this right. Our team can be reached on weekdays from 8 AM to 5 PM CT at 1-800-558-5252. When calling, please provide this reference number: 020855659A. We hope to chat soon! – Brooklyn, SC Johnson Consumer Care