We're sorry to hear these bags ripped while you were opening them, Kanita. Certainly not the experience we'd expect so we appreciate your feedback. When you have a moment, we'd like to chat more and make this right. Our team can be reached on weekdays from 8 AM to 5 PM CT at 1-800-558-5252. When calling, please provide this reference number: 020855659A. We hope to chat soon! – Brooklyn, SC Johnson Consumer Care

Thank you for taking the time to make us aware of your experience, Amanda. As this is very unusual, we'd like the opportunity to chat and learn more about this. So we can, please give us a call at 1-800-558-5252 (weekdays, 8 a.m. – 5 p.m. CT) and mention reference number: 22722357. We look forward to your call. – Megan, SC Johnson Consumer Care

Thanks for bringing this to our attention, Eva. We expect our Ziploc® Freezer Bags to open and seal with ease. As your recent purchase wasn’t up to our standards, we'd love the chance to make this right. When you have time, please give us a call at 1-800-558-5252 (weekdays 8 AM to 5 PM CT) and provide your personalized reference number: 22001560 to our product expert. We hope to hear from you soon! – Rachel, SC Johnson Consumer Care