Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for OGX Thick & Full + Biotin & Collagen Shampoo, 40 fl. oz. for
OGX Thick & Full + Biotin & Collagen Shampoo, 40 fl. oz.
4.5 out of 5 stars
stars
3,394 ratings2,767 reviews
  1. 5 stars73% (2,479)
  2. 4 stars16% (539)
  3. 3 stars5% (173)
  4. 2 stars2% (64)
  5. 1 star4% (139)

Member photos

  • +142 images
Sort by |
Showing 251-260 of 2,767 reviews
Jun 24, 2025
Reviewer name: Sheila 777
1 out of 5 stars
1 out of 5 stars review

Very disappointed..

Very sad, you had such a great product, and you changed the ingredients. Before it had the purple in it to help with color-treated hair. Now you put these other peptides in, and it totally dries out my hair, and I have no shine. Do you have any the old product left? I can't be the only one complaining..I can't even call you about this

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
Aug 7, 2024
Reviewer name: mayam98
4 out of 5 stars
4 out of 5 stars review

Gives amazing volume to my hair

[This review was collected as part of a promotion.] After finishing the whole bottle to give my review, I can say I really like this brand and wish i would have started using it sooner. The bottle seems small and the price seems higher than what it should, but it lasted me a long time and worked great on my hair that usually sits flat. This shampoo provided me a great amount of volume and also smells luxurious. I do feel that I had to use more during one wash but the overall works great leaving my hair smooth and voluminous. Will definitely be purchasing this!

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
Oct 24, 2016
Reviewer name: MacKenzie
5 out of 5 stars
5 out of 5 stars review

Great smell and ever better results!

I've been using this shampoo since January and my hair has never been healthier! My hair looks and feels thicker and it smells so fantastic! I use it as directed, shampooing the top half of my hair with the shampoo and leaving conditioner on the bottom half for 3 - 5 minutes. This products also removed a ton of product from my hair, I do pageants so it's not uncommon for me to have half a bottle of hair spray in my hair and this will get all of the product out in one wash. I alternate with this product, B5 shampoo (red bottle) and Vitamin E shampoo (yellow bottle) to ensure that my hair doesn't get used to any of the products and they have the maximum effect. I really don't know how I lived without this!

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
Aug 8, 2024
Reviewer name: tessah18
2 out of 5 stars
2 out of 5 stars review

Too drying for me

[This review was collected as part of a promotion.] This product ended up being being really drying on my hair. I think it is the cleaner/ safer ingredients that were drying for me. It made my hair feel a little like straw… not great. The scent was amazing though, I just don’t think I like the formula.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please reach out to us via the Contact Us page on our website. We hope to hear from you soon! XO, OGX Beauty

Jul 26, 2024
Reviewer name: yadirag5c70
5 out of 5 stars
5 out of 5 stars review

Biotin and collagen for your hair

[This review was collected as part of a promotion.] This shampoo is very effective and soft to the hair, the very first ingredient is water and the second one is a soft cleanser sodium methyl cocoyl taurate which is also moisturizing so it won’t dry your hair. The scent is pretty standard not my favorite but it’s ok. It’s a great value for the price and I highly recommended. The texture is pretty thick and it has biotin and collagen placed 5th and 6th in the ingredients list so they have a great amount of those.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
Mar 4, 2019
Reviewer name: Mary93
5 out of 5 stars
5 out of 5 stars review

Mejoro mi cabello al 100%

Soy de Bogota, Colombia. Y los productos que ofrecen acá en mi país la mayoría tienen sulfato, hasta que una amiga me recomendó la marca organix. Decidí probar este shampoo y la verda los resultados han sido sorprendentes; mi cabello luce mas sano y fuerte, tiene brillo y mas grosor. Ademas ha crecido muy rápido.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
Oct 9, 2019
Reviewer name: ash1994
1 out of 5 stars
1 out of 5 stars review

Stuck on my hair

I have been using this shampoo for many years, but when I used it yesterday (nearing the end of the bottle) it came out as solid goop and when I put it on my hair it was stuck and did not come off my hair at all. I had to scrape off the goop from my scalp and its still stuck in my hair after washing my hair two times. I'm truly horrified by this experience as I did not expect OGX shampoo to ruin my hair. I'm not sure what happened, it did not lather at all and it's consistency was like jelly that did not melt with water.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
reply from Customer Care

We're so sorry to hear about this! Please visit the contact us page on our website and message us with the best time to reach you from Monday-Friday, 9AM-5:30PM ET, with your phone number and reviewer name. We hope to chat soon!

Jul 16, 2024
Reviewer name: jailener5
1 out of 5 stars
1 out of 5 stars review

Made hair dry and brittle

[This review was collected as part of a promotion.] Packaging is nice the shampoo and conditioner both smell good. In all honesty within just one use this product made my hair really frizzy and dry. My hair has a bit of a wave pattern and this destroyed it completely. Safe to say will be discontinuing use of this product.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please reach out to us via the Contact Us page on our website. We hope to hear from you soon! With Love, OGX Beauty

Dec 19, 2024
Reviewer name: LadyLinda
2 out of 5 stars
2 out of 5 stars review

OGX What have you done!

I have been using this shampoo for several years and it has been great for thickening my thinning hair. However, I have just had to buy a replacement bottle and used it this morning for the first time. The first thing I noticed was that the shampoo is now clear instead of a shade of purple, then that while it softens my hair it no longer seems to have the thickening effect. I was confused but when checking the bottle (which looks exactly the same as previous bottles) there is a very small addition which says ‘new improved formula’ and the word ‘thickening’ is no longer there. I don’t know why companies feel the need to tamper with winning formulae, but I am very disappointed that my favourite shampoo is no longer.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
reply from Consumer Care Center

Thank you so much for bringing this to our attention! We appreciate your review and would like to learn more about your experience. When you have a moment, please give us a call at 1-800-582-4048. Our team is available Monday-Friday, 9:00 am-5:30 pm EST. We hope to hear from you soon!

Sep 14, 2018
Reviewer name: ShadyLady
2 out of 5 stars
2 out of 5 stars review

Disappointed

I bought this shampoo and conditioner in July, in hopes that it would give my hair some much needed volume. I personally did not notice much difference in the apperence of fullness or volume, even after one month of use. However, I started to notice my scalp was developing bumps, similar to acne. Come to find out that’s exactly what it was... Scalp acne, caused by the build up of product. The ingredients used to create the thick appearance of the hair strands also began to build up on my scalp resulting in several pimples. I have since changed shampoo and conditioner and the pimples have dramatically decreased in amount! In turn, validating that the causes was indeed this shampoo and conditioner.

Review from ogxbeauty.com
Helpful?2A5KG02B1PNP2279694203
reply from Consumer Service

We're sorry to hear that! We'd like to learn more so please Visit the contact us page on our website https://goo.gl/DxxiC2. The message should include: - Your phone number - The best time for us call between 9 am and 5:30 pm ET Monday - Friday - The username used to write the review We hope to hear from you soon!