Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for OGX Thick & Full + Biotin & Collagen Shampoo, 40 fl. oz. for
OGX Thick & Full + Biotin & Collagen Shampoo, 40 fl. oz.
4.5 out of 5 stars
stars
3,394 ratings2,767 reviews
  1. 5 stars73% (2,479)
  2. 4 stars16% (539)
  3. 3 stars5% (173)
  4. 2 stars2% (64)
  5. 1 star4% (139)

Member photos

  • +142 images
Sort by |
Showing 111-120 of 2,767 reviews
Jan 12, 2026
Reviewer name: trishaa47_9774
5 out of 5 stars
5 out of 5 stars review

Soft and shiny hair

[This review was collected as part of a promotion.] I love off brand! All of the shampoos and conditioners are amazing and smell good! They are rated pretty good on the Yuka app as well. We enjoy this biotin and collagen blend!

Review from influenster.com
Helpful?2A5KG02B1PNP2279694203
Nov 1, 2025
Reviewer name: jenp199_5496
5 out of 5 stars
5 out of 5 stars review

I've always loved this shampoo and conditioner

I really think everybody has used this shampoo and conditioner at one point in their life and the scent is amazing. The packaging is cute but I wish it was larger and it makes my hair feel amazing

Review from influenster.com
Helpful?2A5KG02B1PNP2279694203
Nov 28, 2025
Reviewer name: shadenr1_385
3 out of 5 stars
3 out of 5 stars review

Heavy feeling, but great smell

I always feel like my hair isn't clean enough with this and it's a little heavy after. I LOVE the smell and lather on this though it's great. I think it's ok.

Review from influenster.com
Helpful?2A5KG02B1PNP2279694203
Jan 5, 2019
Reviewer name: Dani
5 out of 5 stars
5 out of 5 stars review

Great for kids too!

My oldest stepdaughter has thin curly hair and this has helped thicken her hair and prevent breaks. She has been using it for over 5 months now. The shampoo smells great too!

Helpful?2A5KG02B1PNP2279694203
Jun 18, 2020
Reviewer name: Too
1 out of 5 stars
1 out of 5 stars review

the worst shampoo ever

very hard to wash hair with this shampoo, even if you use a lot of shampoo, and after using a lot shampoo your hair not even clean after wash. Waste of money, do not buy this.

Helpful?2A5KG02B1PNP2279694203
reply from Supplier Response

Oh no! We're so sorry to hear about your experience. Help us learn more by checking out the contact us page on our website. Send us a message including your username and contact details so we can follow up. We look forward to finding you a better fit! XO OGX

Nov 13, 2021
Reviewer name: Joe
1 out of 5 stars
1 out of 5 stars review

Nope

This made my hair heavy and oily. I had to immediately use dry shampoo as soon as I was out the shower because my hair was still oily. I also noticed an increase in my hair shedding while using this shampoo. I do not recommend this shampoo at all.

Helpful?2A5KG02B1PNP2279694203
reply from Supplier Response

Hi Joe! We're so bummed to hear that you didn't have the expected results with our product. We'd love to hear from you and see what we can do, as we're always here to help! When you have a moment, please head on over to our website and send us a message under our Contact US page! Hope to hear from you soon!

Nov 17, 2022
Reviewer name: twinsmama
1 out of 5 stars
1 out of 5 stars review

do not buy

This made my hair so dry & brittle, made my head itch & massively made my hair THINNER instead of thicker. After checking online, there’s an ingredient in here linked to formaldehyde so the product doesn’t mold in the shower…finally figured out why my hair was getting drastically thin. Do not buy this!

Helpful?2A5KG02B1PNP2279694203
reply from Brand Answers Squad

We're so sorry to hear that! We want you to have a great experience with our products, starting with healthy hair. Would you give us details so we can understand what happened? To reach our Consumer Care Center, select Contact Us on the OGXbeauty.com website. Thanks so much! XO, OGX

Jun 14, 2022
Reviewer name: MissKimba
5 out of 5 stars
5 out of 5 stars review

Worth the price

Right after surgery my hair felt extremely dry & quite frankly, harsh to the touch. However, after using this shampoo & conditioner I felt the difference after the first shampoo. Within a few shampoos my hair felt noticeably healthier, soft and the shine was back.

Helpful?2A5KG02B1PNP2279694203
reply from Supplier Response

Thanks for reaching out! Our team would love a chance to learn more about your experience with our Shampoo! Please visit the "Contact Us" section of our website and provide your name, username, and best time to call between 9 am-5:30 pm ET. XO, OGX

Nov 21, 2023
Reviewer name: Bald7
1 out of 5 stars
1 out of 5 stars review

Hair is falling out. I would give it 0 stars!

My hair started falling out so I googled it. Yes, it is happening to others and I seen a lawsuit. Wish I could get my money back. I bought the shampoo and conditioner. I cannot believe I'm not bald because it will not stop coming out now. Very depressing.

Helpful?2A5KG02B1PNP2279694203
Aug 17, 2022
Reviewer name: Trace
5 out of 5 stars
5 out of 5 stars review

Great product

For years, I could Never use a conditioner because it was too heavy for my limp baby fine hair. This product changed all that. I can now use a conditioner and shampoo. They leave my hair soft, but not limp. Smells great, I get compliments all the time and my hair will hold a style. If you have fine hair like mine, you know what I mean. I make sure to never run out. Sams...Please keep this product in stock.

Helpful?2A5KG02B1PNP2279694203
reply from Supplier Response

Hi Trace, we’re thrilled to hear our Biotin & Collagen Shampoo and Conditioner were the perfect match for your fine hair! Thanks for sharing! 💖 XO, OGX