I always gave Charmin Ultra Strong a 5 star rating until now because they changed the size of the roll. It is no longer a standard size roll. On the paper holder it looks like paper you see in a public restrooms. I can't help feeling they are short changing their customers. They wll tell you it is better, but not cheaper to make at the same price we pay.

We don't have bear bottoms! Each time we purchase Charmin it is more like sandpaper! Perhaps the cheapest is the best after all. We've been users of Mega Rolls since introduced & the Ultra Strong is like sandpaper. From a couple of very Senior Citizens.

I have been a brand loyal customer for many years believing I was buying a quality product. Lately, the quality has suffered with wavy role end cuts, inconsistent paper quality and now you've reduced the width of the role. Compromising your product is no way in improve profits. You've lost me as a customer.

My family has been purchasing Charmin toilet paper for many years. In fact, this is the only brand we buy. When I opened my new package of ultra strong toilet paper, I was surprised! The roll is about an inch shorter... What's going on??? Soon I'll be able to put 2 rolls beside each other! Did you think we would not notice???? I am so disappointed. CHANGE THE ROLL BACK TO NORMAL SIZE, otherwise many people will stop buying your toilet paper!

I assume, in an effort to maintain certain price points, you have decided to downsize the roll, both in sheet count and size. The product is not as dense as before and does not do the job. I had switched to Charmin Ultra Strong several years age after all the other brands, including private label had downsized to the point of total garbage. I fear you are close to that point.

After many years of buying Charmin my wife has switched our household to another brand which has not reduced the width of its rolls. First the thickness of the cardboard in the core of the roll was reduced so much that rolls are no longer round. Now the width of the roll has been reduced by almost one half an inch...approximantley a 10% rduction with no reduction in price. You have significantly reduced the quality of a great product. After the New Coke experience I thought that companies would have learned their lesson.

I picked up a pack of the small rolls, a package with 24 rolls. Didn't notice until I got home the packaging claimed to be the double roll, (24=48) which it was not (I buy the double rolls as well for master bathroom; and small rolls are for our two guest bathrooms). Anyway the first roll I put on dispenser had NO perferated lines so everytime you try to tear this wonderful soft TP it runs the roll. You have to grab one end and tear with other hand, making a strip to seperate it from the role. 24 rolls of this?? Sad to say, yes. Check your set up. See whats wrong...what happened.

We have used the Charmin Ultra Strong for many years and have even had friends ask us the name of what we used. However, the recent changes to the product make it such that we will be looking for a replacement. The width is drastically reduced making it look silly on the holder. Of course it is also slightly shorter. And then the softness that Charmin has always been known for is gone!!!! It is very sad to see such a fine product fall to the ax of someone who needs to make changes either for profit margins or to have something to do to keep a job in advertising.

Purchased ultra strong because it claims on package to "use less". Rolls appeared much smaller but thought I would give it a try. Tried using less but didn't quite do the job.Went through rolls much faster than other brands. Would not purchase again. Also unable to contact anyone, no customer service?

I have been purchasing the Charmin mega roll for the last 10 years, so I was really disappointed to find out that my last purchase was indeed not "mega"! Also, the ultra strong is also now just mediocre. Charmin has been a reliable brand for so long I'm just disappointed that P&G decided to make a change to both quality and quantity and pass it off as the same product. I will be searching for a new brand asap.