Thank you for your review. We regret to hear that you are not experiencing optimal brew results while using your Hamilton Beach 2-Way Flex Brew Coffee Maker. Typically, this is a tell-tale symptom that a blockage or clog has formed in the tubing and the appliance needs to be cleaned. To remedy this occurrence, we would recommend that you complete the cleaning procedure noted in the use and care manual. If the noted troubleshooting step does not remedy your occurrence, please feel free to contact our customer service department.