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Customer reviews for Philips 5400 Series Fully Automatic Espresso Machine with Milk Frother for
Philips 5400 Series Fully Automatic Espresso Machine with LatteGo Milk Frother
4.5 out of 5 stars
stars
328 ratings328 reviews
  1. 5 stars69% (227)
  2. 4 stars20% (66)
  3. 3 stars6% (19)
  4. 2 stars2% (7)
  5. 1 star3% (9)
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Showing 151-160 of 250 reviews
Jan 20, 2022
Reviewer name: Mtl_Bonbon
2 out of 5 stars
2 out of 5 stars review

Many Design Flaws

The machine makes ok coffee, but I'm very disappointed by the quality of some materials and its many design shortcomings. The bypass option for ground coffee isn't dependable and regularly dumps the coffee and dispenses hot water. It also isn't possible to get warm milk without froth. Overall, I definitely wouldn't buy it again considering the price point.

Review from philips.com
Helpful?349TVECZ0CKK20592159625
reply from Philips Consumer Care

Hello, thanks for your review. We are sorry to hear you are not entirely satisfied with your espresso machine. Please follow these simple tips to see if your experience can be improved. If you use pre-ground coffee, please make sure to only use one full scoop of coffee grounds with the spoon provided, and strike off the top access. Exceeding the amount of coffee grounds can cause the brew group to be overfilled and the coffee brewing to be aborted. The coffee powder will be thrown away and no coffee will be dispensed. If you see coffee powder inside your machine and the coffee is watery, please consider cleaning and/or lubricating the brew group (https://philips.to/3InJ3cr) and cleaning the coffee funnel. If this doesn't improve your experience, please reach out to us on Social Media. We’re available 24/7 on Facebook (http://www.facebook.com/Philips ) and Twitter (https://twitter.com/philipscare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon!

Mar 25, 2022
Reviewer name: Mash21
5 out of 5 stars
5 out of 5 stars review

Excellent innovative machine

[This review was collected as part of a promotion.] Overall, easy to use and clean, so far seems durable but time will tell. Two minor issues, 1) the machine recommends cleaning the coffee grounds even though it was cleaned. The trick seems to be cleaning the machine while it is turned on. The milk container steams up the place especially when the container is half filled with milk. The options for the different coffee drinks and fine tuning each is well done.

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625
Dec 9, 2021
Reviewer name: Johnny Donuts
5 out of 5 stars
5 out of 5 stars review

Amazing Machine!

[This review was collected as part of a promotion.] It took a minute for the setup and understanding the process. The instructions could be a little more clear than they are, but overall it’s understandable. While setting up process is taking place it gives you the ability to scan to register product, which is great, but problem with it is that the series model wasn’t an option to select. First time using fresh beans it took a couple times to get them grounded and able to brew, after that there was no looking back. It comes with a milk holder that froths and pours into the coffee for the different types of drink selections. It’s easily detachable and comes apart from the holder for easy cleaning. The water container comes with a filter which makes it great and also easily detaches. The LCD screen is not touch screen but is navigable and user friendly. The section for already ground coffee is such a plus, my wife loves pre ground beans, I’m more of a fresh ground guy. All-in-all this machine is one for the good guys, definitely recommend.

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625
Dec 3, 2023
Reviewer name: SN90
5 out of 5 stars
5 out of 5 stars review

Love this machine!

Just received this a few days ago and absolutely love it. I used to drink black coffee and I’m now much more creative. I find that almond milk foams well. My wife says that oat milk foams even better so we just ordered an extra LatteGo tank so we can have either milk ready to go in the fridge.

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625
Mar 11, 2023
Reviewer name: Guteka
2 out of 5 stars
2 out of 5 stars review

Not dispensing hot water

Worst experience I ever had with a coffee maker! Did not work properly from the beginning, got some help with support and was doing ok for about 10 months. Now stop dispensing hot water and stop frothing milk just quit! Soooooo disappointing, I was cleaning and taking care of this machine and I love the coffee is / was making now not even a 14 months and it is broken.

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625
reply from Philips Consumer Care

Hi Guteka, Thank you for sharing your experience. In this case it could help to give the milk dispenser a good clean. As for your other issue, could you have a look at the tips over here: https://philips.to/3yCCAro? If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (Philips) and Twitter (@PhilipsCare). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care

Jun 3, 2021
Reviewer name: Poohoney
4 out of 5 stars
4 out of 5 stars review

My first fully automatic espresso machine!

I have been using a Nespresso Vertuo machine for three years and was pretty happy with it, then I saw a Philips Lattego commercial from YouTube and wanted to try it. After researching for several months and waiting, the Lattego 5400 model is finally available in the US! I picked it up from Williams Sonoma store and used it for about a month. There was a learning curve (finding right coffee beans, customizing settings, lubricating, etc,) but this machine is pretty easy to use and the coffee taste is AMAZING! What I like about this machine: - taste (I strongly recommend buying freshly roasted coffee beans from your local coffee shop. I used organic Ethiopian and it was so delicious!!!) - options to customize drinks and save it to 4 user profiles - easy to clean: I can take out and wash the whole brew group - temperature of drinks without milk (espresso, coffee, americano, etc.) - milk container/frother without a hose - I don't have to buy capsules anymore and have a freedom to choose any beans that I like! - I don't mind the noise from grinder. It only takes a few seconds - Extra shot option! - Travel mug function (I need a lot of coffee with milk in the morning) - Can fit 5.75" travel mug What I don't like about this machine: - Temperature of milk drinks (lukewarm) - I have to empty and wash the drip tray and the coffee grounds container almost every day - I have to wash the brew group every week - I have to lubricate the brew group occasionally, or I will end up with lots of coffee powder in the interior and under the brew group - Need food grade lubricant, cleaning tablets, decalcifier and AquaClean Filter to maintain the machine. All of them are very expensive!

Review from Philips Home Appliances
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Feb 8, 2022
Reviewer name: mspons
4 out of 5 stars
4 out of 5 stars review

Pretty Good Machine

[This review was collected as part of a promotion.] We are enjoying our 5400 Lattego and are using it several times a day. Our only problem has been a sporadic power-on button sometimes does not respond to the touch. Hoping it does not completely go out. Other than that it's been doing great.

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625
May 6, 2022
Reviewer name: FidKid1
5 out of 5 stars
5 out of 5 stars review

Simply Amazing

[This review was collected as part of a promotion.] We love our new Phillips 5400 LatteGo. It makes amazing barista style drinks with the push of a few buttons! It does make smaller drinks then I thought so I have to run it twice to fill my travel mug (even with all the volumes turned up) but still faster than waiting in line at coffee shops. Also wish there was a way to plumb in the water tank. But other than that, it has been a fantastic machine and is saving us a ton of money over going to the coffee shops! 10 out of 10 would recommend.

Review from Philips Home Appliances
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Nov 23, 2023
Reviewer name: Roma6ka1
5 out of 5 stars
5 out of 5 stars review

Great Coffee Machine

The Philips 5400 Espresso Machine with LatteGo is my go-to for daily coffee fixes. Its simple design fits in my kitchen, and using it is a no-brainer. The LatteGo system? Lifesaver for lattes without the mess. I like the customizing part – adjusting strength and temp to my liking. It's like my own coffee ritual. The automatic milk frothing is handy, and cleaning up is easy. For someone like me who just wants a good cup without the fuss, this machine delivers. It's become my morning ritual partner. Complimentary from philipshomeliving.

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625
Jul 6, 2023
Reviewer name: Onebite
5 out of 5 stars
5 out of 5 stars review

Philips 5400 great machine.

[This review was collected as part of a promotion.] The Philips 5400 is a fantastic machine. Easy to clean. Love all the coffee options. People who come over are so impressed with it. Quick easy and hot. Also love the hot water feature for tea. Thanks Philips!

Review from Philips Home Appliances
Helpful?349TVECZ0CKK20592159625