Solid product! Once it is fully assembled, it is heavy. Really made our large patio usable as it gets sun all day. I went with steel so that I would not have to do staining every 2-3 years as it is exposed to wind and sun all day. Very satisfied with how the project turned out. Assembly was not difficult...just tedious as there are so many screws. I just used the printed manual. The app looked good but I was in the glaring sun and it would have been a challenge to use the phone app. Just a couple of recommendations for assembly. It took me a full day and this is not my first rodeo on assembling products. Make sure you take all of the pieces out of the boxes and get them sorted first. They will be easier to find when you need them. I would recommend assembling all of the screws and washers prior to the assembly process and just sort them in bowls. It will save time. I also diverted from the instructions and did not mount the plates to the concrete first. I assembled the entire product and then attached the pergola to the concrete pad. Just assemble at the location where you want it to be. I was a little concerned due to a very, very slight slope away from the house and so the assembly prior to securing just made it naturally fit the way it should on the ground. I only took a star off because of the seams on the beams. You have to use braces to attach the ends to make a long beam. It was expected but solid beams would have looked better, although it would have been difficult to ship.

When looking to add additional shade to our Florida home, we wanted something that offered shade, stability and was also aesthetically pleasing. We are very pleased with our decision to install this pergola. When we started to assemble the pieces we were surprised at the quality of the construction. It's been up a few months now and we love it.

Just finished erecting a Hawthorne, 14 x 10 pergola. I have nothing but good comments about this backyard treasure. The instructions provided were excellent, and the BLT app was exceptionally put together and very thorough. The quality of this product is exceptional. I would love to assist someone else in putting up another one as I enjoyed myself immensely.

. design is so pretty and I am excited about the fact it will never rust, warp or change color): We just purchased this product and it far exceeds my expectation! I was nervous about going with metal versus wood, but the quality of the product is so much better than other steel pergolas I've seen that are made of aluminum or vinyl products. This product is 100% galvanized steel and is solid. Because it is made from high-quality galvanized steel I also don't have to worry about it ever rusting, warping, or fading. The fact that I will never have to seal or stain this pergola is a huge plus for me! This pergola also comes with a power port, which is so convenient since we plan to have a bar under it. I can mix up fun drinks with my blender and have my music going! There are both USB and electrical outlets. The traditional design of the pergola is perfect and all of the joints are hidden so there is no hardware sticking out! The assembly was very easy for my husband following the directions provided in the BILT app. If I could give this product more than 5 stars I would! Once I get the area all set, I will update with pictures! Thank you so much Backyard Designs for an affordable, high-quality product!

We bought this pergola last spring when we poured our 26x25 concrete patio for our pool area. It was rather easy to install; looks great; very sturdy. We have added lights, wind chime, rug, fire pit, and 4 chairs underneath of it. We have had so many compliments! Well worth the purchase.

This pergola is sturdy and beautiful. My husband and a neighbor put it together in a day and it looks fantastic. The sunshade works wonderfully in this hot Alabama weather. I'm still waiting on him to instal the electrical panel, but I'm not surprised he always gets a job 99% done then gets bored and moves on! Insert eye roll here. Haha Don't hesitate it's worth the money!

Bought this after much research and debate. Price seemed too good to be true. Item showed up as scheduled and delivery was seamless. Comes in 4 boxes on a pallet which are a little heavy but I was able to slide one off of the other with some effort. Directions are simple and easy to follow. I assembled the unit by myself (with a little help from my wife on some of the awkward parts). Directions said 2 men - 10 hours, I did it in about 24 hours total, over about 4 days due to some family obligations. I differed from the directions in that I assembled all of the components at one time and staged them, rather than assembling them at each stage. This way when I was in full assembly mode, I could just grab the components and put them on. I'm 66 years old, in fair shape and was able to put it together with no issues. Note: They provide all of the tools that you will need.... however, do yourself a favor and get a GOOD T-30 bit for your screwdriver, and a GOOD T-30 allen wrench. The ones that they send won't hold up as there are about 300 screws. Follow the direction and you'll be fine. Make sure that it is anchored securely. Mine is mounted to our composite deck, I drilled through the feet and put a 3/4" plywood plate under the decking, bolted it through the deck and the plate using 5/16" bolts and it's rock solid. Another note: the flat washers are only painted on one side to match the color of the pergola..... get someone to assemble each one correctly (painted side up) ... it's the most tedious part LOL

We had a spectacular Blue Spruce tree that was 30 feet tall and as wide. It was over 50 years old and had been the Christmas tree of the little boy who lived in our house before we bought it. We loved it, but it became ill and we were treating it for its sickness. Sadly it was very weak, but a wonderful friend. Fast forward to a horrific wind storm one evening that blew across our creek and the next morning we came out to find our friend had blown over and its root ball had uprooted. It was a mess, but because we took such good care of it, our "friend" did not do damage to our fence, our pool or our patio. It just sighed and fell over. We always wanted a pergola in our yard, but we had no place to put one because of our tree. After we said goodbye to the remains of our Spruce, I immediately went to a folder I had saved for years from Backyard Discovery. Inside the folder was the perfect pergola and my husband agreed. Our handyman and a helper were so impressed when they opened the box and began to unpack the components of the pergola. They were amazed at how well it was made and the careful packaging of the parts. Within two days they had our fabulous new pergola erected and it is absolutely gorgeous. We are so anxious for our garden surrounding it to bloom as it will be a picturesque spot to sit and overlook our pool. Everyone tells us the location was destined to have a pergola and it is a spectacular one. The next step is to have our electrician install lights so our garden spot will be complete. We can't say enough about Backyard Discovery, the quality of our pergola and the ease with which it can be installed. It is a lemonade ending to a lemon of a story and we know our Blue Spruce is looking down and telling us how happy it is we chose a pergola as a replacement! Thank you Backyard Discovery.

Purchased the white 16x12 Hawthorne in March 2023 and could NOT be more satisfied!! The quality of this steel-framed Pergola is superior to others we considered - not to mention assembly was much easier than expected. Absolutely would highly recommend this product - no regrets!

Bought my pergola a year ago. This will be our second summer with it. It arrived ahead of schedule in 4 boxes. I was surprised at the condition of the boxes coming across country but they were in great shape. All parts were included. We took one day to open the boxes and lay out the pieces. The next day we put it together in about 2 hours! It is gorgeous. And the powder coated steel is great for our Pacific NW climate Won't rot or rust. I love it. And the price was good too. A lot less than the wooden structures I had been look at.