When looking to add additional shade to our Florida home, we wanted something that offered shade, stability and was also aesthetically pleasing. We are very pleased with our decision to install this pergola. When we started to assemble the pieces we were surprised at the quality of the construction. It's been up a few months now and we love it.

Couldn't ask for a better product or company. The pergola arrived in a couple of days, communication was great, super easy to assemble with clear instructions and everything fit together as expected. And of course, it's absolutely beautiful. Have had it a few months in intense Chicago weather and so far so good.

Love how its bringing everything and everyone together. Directions were simple. Some screws didn't thread correct and for the holes that have the outer ring, I superglued the ring prior to screwing. The first started spinning with the screw so there was no getting it in or taking it out. Hung LED lanterns. More decorations to go but the review is for the pergola :)

Just a quick note that while searching for a 12x16 pergola, I came across the Hawthorne design and found the price very competitive. I live in West Virginia so I wanted the steel rather than a vinyl due to varying weather conditions. I had questions, and your customer service was prompt and knowledgeable. I ordered the unit and it arrived in a timely manner. It was assembled yesterday on a 12 x 20 deck extension we built for it. My neighbor, my wife and I did the assembly working in stations. All parts were perfectly marked for identification, and connectors easily identifiable. It went together perfectly. Of the significant number of connectors only 1 connection needed extra attention where the powder coating needed cleared. Where the base plate connects to the post footing. Very well, designed, manufactured, and it is incredibly sturdy. We took extra care to square it on all corners and across the diagonal. Having it square ensured the alignment for all the screws. The directions were well designed and informative with every numbered item listed to make sure the correct parts were being used. From the beginning to the end I give this item 5 out of 5 stars. This was our first pergola, so we didn't know what to expect. It went so smoothly, we've recommended your products to our friends. Thank you, and keep up the good work.

Purchased the white steel pergola. Assembled over a weekend. All parts fit together perfectly, great instructions. Really looks like and is very durable. Put it up last fall, have had numerous storms since then, still looking really nice. Very happy with this product. Nice to buy a product that really is all it says it is. Will enjoy for many years.

5 stars for the pergola, 1 star for the shade. The pergola is very well made, assembly instructions were easy to follow, it looks great and will last for many years. Great value for the money, I am not at all disappointed. But given how great the pergola is, the shade is surprisingly lacking. Cheap material, cheap clips that come undone extremely easily, and it doesn't even cover the whole top. That said, I would still buy it again, but definitely looking into alternative shade options.

We purchased this pergola in July. It took us, with the help of four friends (moats with some construction experience, but certainly no professionals), about four hours to assemble it. It was not hard at all with the help of the app. We are loving it so far! We have furniture, but still need to jazz it up a bit with some pillows, plants and outdoor lighting. It has added a calm space in which to hang out in our backyard. Can't wait for the fall weather when we will be able to enjoy it even more.

I finally finished putting this together. It came out better than expected. The material is top quality and the directions were easy to follow. I also used the "Bilt" app which made it so much easier. I do recommend this product. In addition, customer service is top notch. One post was damaged by the delivery service. However, one call and they sent a replacement in a few days. Great product.

The pergola is a beautiful addition to our backyard. The crew of three that built our deck put it together in a few hours, they said it was the easiest pergola they have built and that it was the only one that they have built that wasn't missing parts and wasn't broken or dented upon arrival. Plenty of room for a sofa, loveseat, chairs, and a fire table. Can't wait to enjoy our outdoor living area this year.

Just finished erecting a Hawthorne, 14 x 10 pergola. I have nothing but good comments about this backyard treasure. The instructions provided were excellent, and the BLT app was exceptionally put together and very thorough. The quality of this product is exceptional. I would love to assist someone else in putting up another one as I enjoyed myself immensely.