Visiting Sam's Club, I saw a wooden pergola and asked the associate if they came in different materials, colors, and sizes. I was told to look at the pergola section on the website as there was a wide variety. Upon reviewing I was pleasantly surprised and immediately made the purchase. The arrival of the pergola was timely. While I didn't go with the Sam's installation team as the date was too far away, I got another team to install and the outcome exceeded my expectations when the pergola was finished. This is now my new zen space. I absolutely love the pergola and would highly recommend it.

Just a quick note that while searching for a 12x16 pergola, I came across the Hawthorne design and found the price very competitive. I live in West Virginia so I wanted the steel rather than a vinyl due to varying weather conditions. I had questions, and your customer service was prompt and knowledgeable. I ordered the unit and it arrived in a timely manner. It was assembled yesterday on a 12 x 20 deck extension we built for it. My neighbor, my wife and I did the assembly working in stations. All parts were perfectly marked for identification, and connectors easily identifiable. It went together perfectly. Of the significant number of connectors only 1 connection needed extra attention where the powder coating needed cleared. Where the base plate connects to the post footing. Very well, designed, manufactured, and it is incredibly sturdy. We took extra care to square it on all corners and across the diagonal. Having it square ensured the alignment for all the screws. The directions were well designed and informative with every numbered item listed to make sure the correct parts were being used. From the beginning to the end I give this item 5 out of 5 stars. This was our first pergola, so we didn't know what to expect. It went so smoothly, we've recommended your products to our friends. Thank you, and keep up the good work.

This pergola is just what our backyard needed! It's beautiful and we get many compliments. It came in well organized boxes and was pretty easy to put together. Customer service was excelent, responded right away to questions. We now have a nice place on our patio to entertain family and friends!

We bought this pergola last spring when we poured our 26x25 concrete patio for our pool area. It was rather easy to install; looks great; very sturdy. We have added lights, wind chime, rug, fire pit, and 4 chairs underneath of it. We have had so many compliments! Well worth the purchase.

I finally finished putting this together. It came out better than expected. The material is top quality and the directions were easy to follow. I also used the "Bilt" app which made it so much easier. I do recommend this product. In addition, customer service is top notch. One post was damaged by the delivery service. However, one call and they sent a replacement in a few days. Great product.

We purchased this pergola for our rental home in Vero Beach. There was no backyard entertaining space so we built one. Everything was so well marked and the instructions were very clear. Even with that, we found we messed up on some and had to redo them, mostly the angled bars. We could be more happy with the way it turned out.

Love how its bringing everything and everyone together. Directions were simple. Some screws didn't thread correct and for the holes that have the outer ring, I superglued the ring prior to screwing. The first started spinning with the screw so there was no getting it in or taking it out. Hung LED lanterns. More decorations to go but the review is for the pergola :)

Backyard Discovery's new line of metal pergolas are designed to deliver on every consumer expectation. Made entirely with galvanized steel and stainless-steel hardware, our line of metal pergolas is fully rust resistant and zero maintenance. Strong internal steel joints provide a sleek exterior appearance and unprecedented strength in our structural beams and rafters. 12” on-center spacing for both rafters and purlins offers market-leading shade in a true traditional design concept. Manufactured in 3 colors and 3 sizes, we have ensured everyone will find a way to enjoy our new line of galvanized pergolas. Product Manager; Backyard Discovery

We bought this to replace an old canopy and to update the look of our patio. We could not be more happy with the purchase. The canopy arrived exactly in the timeframe we were quoted at time of purchase. It was drop shipped and the company even carried it into our garage (which they weren't supposed to). We unfortunately noticed one column was badly damaged and we immediately called the number on the box as instructed. Customer service was very sincere and prompt in their response to help send out a replacement ASAP (which we received in 3 days). The assembly was time consuming but not hard at all. Definitely a 2-3 person job so grab a friend and a few cold ones. Our only constructive criticism is that the canopy can use a middle buckle (mid span) because once the 4 corners are tightened the center of the sides "curl" or "fold" in. We opted for the 14x12 and think its PERFECT in every way !! (lights shown were NOT included but added after assembly).

We absolutely love this pergola! From start to finish the whole process was great. Fast delivery, even quicker fix when there was a delivery issue. The clean design really brings life into our previously empty yard, it's our new favorite place to hang out. The instructions were easy to follow when putting it together, and the steel makes me comforted in knowing that it will stand the test of time.