I got so fed up with my iRobot vacuum, which would constantly get stuck and not remember where to vacuum, let alone figure out where the docking station was. I read a review that the Roborock was a much better buy and I am so glad I listened. It is BY FAR the best robot vacuum I've had (I also had the shark previously). It is smart, doesn't bang up the furniture, and quiet (relatively speaking). I also find that the parts are better made and it doesn't get clogged up as much. I HIGHLY recommend this vacuum.

So happy I finally found the house elf that I needed! Her name is Flora and I have a much better quality of life with her diligent work! Dog hair etc are no longer issues!

Fourth Roborock unit in our house—-very good performance

I received the robot last week. I've been using it several times per day. As with any appliance, it isn't exactly performing 100% but I would place it in the high 90's. The software is good compared to other appliance software and hits the most important aspects of it's operation.

One word. Unbelievable. Truly remarkable. Have had all of the latest greatest Roombas as well as the dyson. Both get stuck, do suboptimal cleaning. Shocked how fast this mapped our 2500 sq ft vacation condo. When cleaning automatically senses obstacles and submits map photos! Mirror, shoes, electrical cords. Fabulous product thus far.

I was genuinely excited for the Roborock Saros 20 because the design and engineering behind it are impressive. The dock is sleek, the robot looks premium, and the overall concept is exactly what I was looking for. On paper, it seems like one of the most advanced robot vacuums available. Unfortunately, my experience ended before I could even use it. Right out of the box, the robot displayed Error 31, preventing it from cleaning or even completing the initial setup. I followed the recommended troubleshooting steps—checked for protective film, cleaned the sensors, restarted the robot, and verified the setup—but the error persisted. For a premium-priced product, receiving a unit that is unusable from day one is extremely disappointing. Quality control should catch issues like this before products leave the factory. It’s frustrating to spend this much money only to immediately deal with troubleshooting and the possibility of a return or warranty claim instead of enjoying the product. The concept, design, and features deserve praise, but reliability matters just as much. A robot vacuum can’t be judged on its features if it doesn’t work out of the box. I hope Roborock improves its quality control because this has been a very disappointing first impression.

Interesting how roborock deletes these bad reviews from their website. I'm no stranger to Roborock products, and I have a good understanding of how to fix them. This experience has been horrible. Day 1: Loud clicking from underneath. It's unable to dock correctly. It cannot attach its mounts. After some time, it fixed itself, but the clicking continues. Then, when it emptied its dustbin, it would be extremely loud. This also eventually fixed itself. Day 2: It stopped picking up debris, and the loud clicking sound continues. It would run over debris without sucking it in. I had to disassemble the bottom and reassemble it, which fixed it, although the clicking continues on occasion. Other issues: - Uneven floor washing. As it mops, the center portion is not cleaned. - The Saros line, including the S20, still has issues with thresholds. If they encounter one, they often get stuck, "hump" it, and try to clean it. I often see them cross the thresholds and immediately go back and try to cross them again. Weird behavior. - Corner side brush still does not extend under hard-to-reach areas and furniture. Other reviewers have also noted this. - The one-year warranty is too short.