Customer reviews for Roborock Saros 20X Thin, Self-Lifting Robot Vacuum and Mop, 36,000 Pa Suction Hyper Force and Multi-Fuction New RockDock forMember photos
Saros 10R is just amazing.
The only vacuum cleaner with a brain, and the only robot vacuum cleaner that actually does what it was designed to do to do. We bought and returned the other robot vacuum cleaner because they just zip in every direction, stupid and no why to know for sure everything was cleaned. Not only does RoboRock Vacuums clean in straight uniform lines they show you in the app. Pets? we have 3 dogs, they all stay out of its way, but sometimes will stand in its path, the vacuum will pause on its own and will wait till the dog moves out of the way, if the dog does not move it will go around it. This vacuum will go back over an area and redo it if it see any dirt, the mopping is perfect and I love that it cleans its own mop heads, the pop out from under the vacuum to reach areas that the round body cannot reach too, neat to see. the tower it docks to is large, but the design is necessary for all the equipment that they put in it, still nicely designed. Our floors have never looked better, and that is even after the cleaning crew has mopped them. The battery does not last the whole time for the size of our home when we mop as well as vacuum, but it returns to the dock, and recharges very quickly to finish the job. My guess is that it only charges what it needs to in order to finish the house, very impressive engineering design work. We highly recommend this Vacuum to anyone that is looking for something that actually works and does all that it says it will do.
Verified Purchase
Surprisingly Good
I was a longtime iRobot Roomba user and always thought it was the gold standard for robot vacuums. But I decided to try something new and bought two Roborock Saros 10R units — one for my main floor and another for the second floor. To my surprise, the Saros 10R performs exceptionally well. Unlike my old Roomba, it doesn't bump into walls or furniture. Its advanced sensors allow it to curve gracefully around obstacles without even touching them — and I no longer have to worry about iPhone cables being dragged or tangled. The mopping function is also impressive and adds noticeable convenience to daily cleaning. My only wish is for a future feature that could clean along baseboards as thoroughly as it does room perimeters. Overall, the Saros 10R exceeded my expectations — smart, quiet, and thoughtfully designed. I'll definitely buy another Roborock in the future.
Verified Purchase
Almost Perfect
Yes, this is pricey; however, the relief and time back I get from not having to worry about mopping and vacuuming is AMAZING!! I do wish there was a way to sense/alert when the vacuum bag was full, and that the vacuum was better on carpet, but otherwise I am very happy with the Saros 10R so far. (note majority of my flooring is LVP with the occasional carpet squares for pet areas, including litter boxes) One other thing, PLEASE UPDATE YOUR WEBSITE!! It is very difficult to figure out which accessories go with the Saros 10R. Would be great if there was a filter for the type of vacuum you have so you know the accessories that are there will work with your product. As of right now the website is just set up to sell more product, not to support your customers who have already purchased, which is EXTREMELY frustrating at this price point. Please do better!
You Get What You Pay For: High Utility, Low Maintenance, and Made for High-Traffic Homes
I bought the Saros 20 vacuum in April 2026, and I had been waiting to post a review to give an objective assessment of my experience. This machine is the closest thing to a fully-automated solution that I've ever had. I travel a lot for work, my mother who lives with me is an amputee, I have 2 dogs that have dog door access to go in and out as they please, and I also have my sister, my niece, and a roommate all living in my home. Needless to say, there is a ton of foot traffic that happens at my house. Moreover, I have tiled floors, rugs, and carpeted bedrooms that the Saros 20 is assigned to clean daily. Today, the only actions that I have to take are to clean the sensors with a microfiber cloth every 3-4 weeks as well as clean the brush guard during that period as well. I have had to clean the tray where the dirty water from the mop cleaning system evacuates. Another maintenance item is simply refilling the clean water tank and emptying the dirty water tank every 3-4 days which is a task that any of my household members will take care of. Some challenges that I've experienced are that during the first 30-45 days, there were lots of foreign objects captured in the machine. Clearing the jam was simple enough. I found that cleaning the brush guard when I cleaned the sensors significantly reduced those occurrences. I live in Florida and I keep my house very cool which leads to condensation drips from my A/C system that get sucked into the vacuum, then mixes with the dirt being sucked into the machine which subsequently builds a caked on layer that ever so slightly reduces the vacuum's ability to properly suck away debris. Like I said cleaning it in conjunction with the sensors takes about 10 minutes of effort every 3-4 weeks, so I'm happy with that. Another challenge was that the house's map was reconfigured and caused the machine to have several errors. I simply had to remap the house which took all of 20 minutes and it has been operating smoothly ever since. I use the strongest suction setting with the most thorough cleaning path followed by a thorough mopping route. I have it programmed to clean about 700-800 sq. Feet of my house if I had to guess which is about the limitation of its battery life before it has to recharge. There are multiple settings to get more coverage on a single charge such as less suction power and a less through route. I've only had a few occasions where it didn't complete its tasks in its entirety due to the machine having to spend more time on areas that needed more attention, which it recognizes autonomously. What I love about it. I love that it recognizes different levels of dirtiness. The machine's sensors will recognize a specific spot needs more attention and it will go over it as many times as necessary to make the entire floor entirely clean. It is smart enough to recognize areas with a rug and without it in real time. Some days, I pick up my rugs so that it will clean the entire tile floor, and on other days, it will adjust for the rugs accordingly. If an obstacle first blocks the vacuum, it will return later to clean. It cleans all the way up to the baseboards and in corners consistently. It not only identifies obstacles, it will take a picture of it and you can see it. I've actually called my housemates when I'm out of town to move stuff out of its way to let it complete its cleaning schedule. Those brushes are truly anti-tangle. I had a BobSweep brand model previously that required some significant labor to untangle the brush similar to that of a traditional vacuum. I was disappointed that I could not buy an extended warranty on the device because I would like the peace of mind that the machine will last me at least 3 years to feel I got an appropriate return on investment, but I have not had any persistent issues with it either. The issues that I did have were intuitive enough to resolve on my own. Overall, the machine does the job to a very high level, it doesn't get jammed up, its dynamic enough to clean to the needs of the specific day which leads to a consistently clean floor. It moves from tile to carpet back to tile seamlessly. It does not require constant supervision. It is easy to setup. It is easy to perform maintenance on. The app provides maintenance monitors to help keep track of when specific modules of the device needs attention. Total time spent managing the device each month including filling the clean water tank and emptying the dirty water tank is between 30 minutes to an hour. It's the closest to fully automating sweeping, mopping, and vacuuming your house that you can get.
Okay, But should be better for the cost
After having had this for over a year I can now write a fully comprehensive review. Overall the vacuum piece works fairly well. Sometimes you need to be on-top of changing the dust bag as it doesn't clearly tell you until the dustbin area is getting clogged. The detection system is somewhat lacking, I've had my Saros 10R squeeze into places it either barely fits or doesn't fit at all and scratch itself in the process. You can solve this by setting block zones, but I think it would be more easily solved by increasing the height threshold for cleaning. It has also recently run over dog poop, we have semi-older dogs though not elderly, and one of them had an accident with full sized poop. The vacuum failed to detect and ran over all the poop, subsequently spreading it all over the house and inside the vacuum itself. These are not easy to clean when taking a part so that is also something to take into consideration. The wheel wells are very difficult to access and in all likelihood that is where the majority of your debris will be. I do like the detection picture feature so you can see what was blocking the vacuum at times. I do find that my Saros struggles to get out of the kitchen where there is an inch and a half drop, sometimes taking 6-7 attempts to clear the gap. The mopping feature is about average; If you are expecting this to make it to where you don't have to mop I would recommend rethinking that. This should be viewed as an accompaniment to regular mopping. The Hair removal technology does work well for the most part, you are having to clean it much less than you were before. Some things I would recommend on future models would perhaps be a inner brush near the wheels to prevent hair and debris from going into the wheel well. I would recommend a higher height threshold for clearance to avoid self-damage. The app itself functions very well, you have a lot of functionality to customize the cleaning settings. You can opt to have it empty frequently, this is especially important if you have dogs in the house in order to prevent the dust bin from getting clogged. Overall I would say for the cost when I purchased this, its just average.
Thank you for taking the time to share such a thorough and honest review. We truly appreciate your detailed feedback—it's incredibly valuable as we continue to improve our products. We're glad to hear that overall, the vacuum performance, hair removal technology, and app customization have met your expectations. That said, we also take your concerns seriously—especially regarding obstacle detection, the inability to avoid pet waste, navigation challenges with floor transitions, and the difficulty of cleaning certain areas like wheel wells. Your suggestions, such as improving height thresholds and adding inner wheel brushes, are excellent, and we will share them with our product development team for future consideration. We also understand your point about the mopping feature—it's designed to assist with daily maintenance rather than replace traditional deep cleaning, and we appreciate your honest perspective. We're committed to delivering the best possible experience and will continue working hard to improve. Thank you again for your thoughtful feedback and for being part of the Roborock community.
It's okay
Purchased the Saros 10R about 2 months ago to replace our QRevo that took a tumble down the stairs. Expected it to be a good upgrade but hardwood floor vacuum and mopping quality is not as good as the older QRevo. I do love the extending mop pads. The routes for the cleaning are not as efficient and it seems to miss several areas that our old one did not. The QRevo could easily do our main level in one charge, this needs to go back and charge and charging is very slow. The slim design seems like a great idea, but it doesn't always go under the furniture. I didnt do any tests to measure the suction on carpet, but overall the cleaning on our older model was better. I would give this 2.5 stars as it just misses in too many areas.
Thank you for taking the time to share your detailed feedback. We sincerely apologize that the product did not meet your expected standards. We fully understand the disappointment and frustration that can accompany an investment that later leads to unforeseen issues. We take every customer's experience regarding both product performance and service very seriously. Your feedback is invaluable, as it helps us recognize where we must continually improve in both product quality and customer support. We regret that we were unable to meet your expectations on this occasion. We are committed to learning from every customer interaction and using these insights to improve our products and services for all our users.
Disappointing performance from a flagship model — Do not recommend
I purchased the S8 Pro Ultra expecting a premium, hands-free cleaning experience, but it has completely failed to deliver. The Reactive 3D obstacle avoidance is highly unreliable, causing the vacuum to constantly get stuck or miss large areas. The DuoRoller brushes and VibraRise 2.0 mopping do a poor job cleaning basic messes, leaving dirt behind on both carpets and hard floors. For a flagship machine at this price point, the hardware performance is completely unacceptable. It has been a frustrating experience and a waste of money.
Dear customer, I hope you have been doing well. We are sorry to hear that your machine's obstacle avoidance performance is poor.We understand how disappointing it can be when the product does not meet your expectations, especially when you were looking forward to using it. To help you get the best experience, we kindly recommend you check that the LDS sensor is clean and rotating normally, remove any film or stickers, clean all sensors, inspect the brush, tank, mop mount, and wheels for blockage, and test the robot on both carpet and hard floor. If you need any assistance, kindly reach out to our dedicated customer service team via support-us@roborock.com or by phone at 1-855-960-4321. We would appreciate the opportunity to better understand your experience and do our best to provide appropriate support. Best regards, Roborock Customer Support Team
Horrible
This thing is honestly the worst cleaning robot I've had I've had quite a bit of them I upgraded from the Roborock s7 max v to this one and it was the worst decision I've made this robot doesn't hardly keep the floor clean at all compared to the other one it can't even empty its self I still have to do it manually I never had to with the last one I'll have it return to the dock and it will drive around the house for 20 minutes and I have to do it manually also it just decides it's done cleaning half way through a room it's a purchase I completely regret making
We are so sorry to know that there are issues with your robot. We are willing to help resolve the issues. Please contact our support service team and tell us more details about the problem. Our support team will help. You can find our contact information in the product manual or in the APP.
Waste of money
Gets stuck on everything, runs over cords and anything left on the floor, has destroyed all of my rugs, the mop does nothing but spread dirt all over my house, do yourself a favor and spend your money elsewhere. Terribly designed product.
Thank you for your detailed feedback. We sincerely apologize that the product fell short of your expectations. Your experience is important to us, and we are committed to using your input to improve our products and services.
Never again.
I bought this vacuum about six months ago. About two months ago, it stopped vacuuming in my master bedroom - the only room with carpet. I've remapped, reset and everything else suggested by other users. The manufacturer doesn't address the problem at all. The mopping function is substandard. The floors look worse than I've ever seen and I've gone back to mopping floors manually and using the robot vacuum with only the vacuuming function (which works well in the rooms the vacuum will service)
Hi, Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution. Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right. Best Regards,








