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Customer reviews for Roborock Q10 Series Robot Vacuum & Mop, 10000Pa Suction, 70 Days Self-Emptying, Anti-Tangle Brush, Obstacle Avoidance for
Roborock Q10 Series Robot Vacuum & Mop, 10000Pa Suction, 70 Days Self-Emptying, Anti-Tangle Brush, Obstacle Avoidance
4.2 out of 5 stars
stars
51 ratings50 reviews
  1. 5 stars67% (34)
  2. 4 stars14% (7)
  3. 3 stars4% (2)
  4. 2 stars6% (3)
  5. 1 star10% (5)

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Showing 21-30 of 50 reviews
Aug 1, 2026
Reviewer name: anonymous
2 out of 5 stars
2 out of 5 stars review

Think twice!!

Worked well for 10 months then error that wheels were jammed, I have no carpet, stairs, or rugs with tassels. Live alone with 1 non shedding dog. Warranty and customer service is awful. Don't recommend this or any Roborock product.

Helpful?6KIF7X29VZCY20293424436
reply from Roborock support

Hi, we sincerely apologize for the frustration caused by the wheel jam error on your machine. We deeply value your feedback and understand that your experience hasn't met your expectations-this is something we're committed to addressing. To resolve the issue promptly, it is suggested to reach out to our dedicated customer service team via support-us@roborock.com or by phone at 1-855-960-4321. Our team is ready to work closely with you to understand the problem and find a satisfactory solution. We truly appreciate your patience and would be grateful for the chance to make things right. Please don't hesitate to connect with us-we're here to help. Best Regards, Roborock Support Team

Dec 17, 2024
Reviewer name: Amy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Don't hesitate!

Where have you been all my life?!? I LOVE this thing! "Roberta" is so smart. I love her so much that I ordered a second one to gift to my parents for Christmas!

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
Jun 8, 2026
Reviewer name: BT
5 out of 5 stars
5 out of 5 stars review

Wonderful product

Bought this five days ago, my house is now spotless. I'm so happy I switched to Roborock and I got a fantastic deal. It mapped my entire house in 15 minutes, and the mopping function has worked very well.

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
Dec 13, 2024
Reviewer name: Dave
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

1st robot vacuum experience & loving it!

My 1st experience with robot vacuum. Did a lot of research & so glad I chose this one. Awesome app. Cleans great (including cat crystals) & empties bin effectively. Reasonable time to clean & seldom gets stuck (chair legs).

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
Dec 23, 2024
Reviewer name: David A
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Works well just as I hoped

Roborock Cleans in an orderly pattern unlike the other brand we had. And I love that it empty's the dirt into a sealed bag. This one is also quieter than the other one. It's really better in every way. We got this one on sale at a very reasonable price. Honestly, it does such a good job, but I'm not sure why I would ever buy their top-of-the-line model. so if you want a really good robot vacuum cleaner, but you can't decide if you need their more expensive one or this one. Get this one.

Review from us.roborock.com
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Jan 9, 2025
Reviewer name: CoolJul
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love it!

I have used a shark robo vac but with two German Shepherds, I felt like the brush would spread the hair around and it also got clogged up at times. Each use, I felt like it had to be cleaned/unclogged, hair pulled off from the brush. Now with the Roborock, I keep checking the underside and “No dog hair;” it works beautifully and cleans very well. It's high power is amazing and works great cleaning my ruggable rugs I have in the entryway and kitchen. This one is a winner. As people have said, I don't think I will get 7 weeks out of the disposable vac bags, but I have been using the Roborock for two weeks on a daily basis and can get a few more days without changing the bad. I am still happy with this vacuum!

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
Jan 26, 2026
Reviewer name: Frankie
3 out of 5 stars
3 out of 5 stars review

Not a mop

This is my second Roborock purchase. I was excited about the mop feature.....that quickly ended watching the mop make streaks across the floor, not even mopping the entire floor. There is only 1 nozzle to distribute the cleaning solution, so in turn you get only the middle of the mop wet= stripes. Kinda ridiculous. This isn't a mop.

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
reply from Roborock customer service

Hi, Apologies for the bad experience our product brought you. Please contact our customer service for a prompt solution. Our team is ready to work with you and find a satisfactory solution. We appreciate your patience and would be grateful for the chance to make things right. Best Regards,

Dec 22, 2024
Reviewer name: Becky
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

My First Robot

This is the first robotic vacuum I've owned. I did a lot of research and decided on this one due to price, reviews and the fact that it is vacuum only. So far, it is meeting expectations. I have a little over 1900 sq ft of laminate flooring with several large rugs and it runs over the whole house with a little over 30% of battery power left over. It takes about 1.5 hrs but I don't notice it running because it's not that loud. I have to empty the fibers from the rugs, manually out of the reservoir, because they don't get emptied during the auto empty, but that's the only drawback. Everything else gets sucked out. I love that it gets under the beds where my two cats hide sometimes. It is very easy to set up and get the control through the APP. Would recommend this vacuum.

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
Jan 11, 2025
Reviewer name: Samantha B
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

A MUST HAVE if you have pets!

I am recently living on my own with 2 senior dogs & was struggling to juggle all the things. I wanted to automate any tasks that I could and vacuuming was one of them. I love that the Roborock is agile enough to navigate the high thresholds and nuances of my 1880s home, can be scheduled for after meals and full cleans and auto empties so I only have to worry about bag changes about every month or so. It was easy to install, the app is helpful in alerting you to issues / starting cleans and I like being able to hear the robot vacuum announce its return to dock. I have not yet tried controlling it with Alexa, but that may be next. Highly recommend if you have pets and especially if you live alone.

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436
Feb 1, 2025
Reviewer name: Adam
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love this thing!

I love this thing! I hadn't upgraded my robot vacuum since 2015, and my how technology has improved. I love the app and I love the straight lines the vacuum leaves. With two cats, we schedule it to clean three days a week. Even upstairs and down in the basement! So cool. AND AFFORDABLE!

Review from us.roborock.com
Helpful?6KIF7X29VZCY20293424436