Join Now
Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk. for
Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk.
4.5 out of 5 stars
stars
812 ratings792 reviews
  1. 5 stars68% (549)
  2. 4 stars21% (172)
  3. 3 stars6% (51)
  4. 2 stars2% (15)
  5. 1 star3% (25)

Member photos

  • +308 images
Sort by |
Showing 21-30 of 792 reviews
Feb 14, 2025
Reviewer name: Nottheone1
1 out of 5 stars
1 out of 5 stars review

Burned my face

i bought this lotion to replace my tube that i COULDN'T find. This lotion burned my face. Not a little tingle, but burned and dried out my skin super bad. I was embarrassed to have to go to work like this, i do not have sensitive skin and have never had a reaction before To anything ive put on my face. I actually had patches where it looks like a layer of skin is gone…. because it is. My entire face is flaking and i have to cover my entire face in ointment until it heals.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Feb 3, 2025
Reviewer name: TamZ1
1 out of 5 stars
1 out of 5 stars review

Seven days for my face to heal

I BOUGHT this prod thinking it would be good for my sensitive skin. This moistuRizer. Contains alcohol. My face was on fire and Inflamed and a rash. Why do companies try to hide fragrances with other fragrances? This company & other COMPANies need to be mindful of those who have sensitive reactive skin. I'm over it!!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 16, 2025
Reviewer name: tianna
2 out of 5 stars
2 out of 5 stars review

I'm sad they changed the formula…

I'm so sad… i used neutrogena for forever and they changed the formula i guess? it's now watery and makes my skin burn and leaves me super oily within an hour. I thought i found my forever face moisturizer but i guess i'll have to find something else.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Apr 15, 2025
Reviewer name: Ocgirl
1 out of 5 stars
1 out of 5 stars review

Burns!

When will neutrogena listen To your customers?? Many reviews state it burns and causes redness. Why haven't you addressed THis concern? Used the original oil free, oil free with spf15 and sensitive skin for decades with no issues and you discontinued those and now have these issues. Not happy!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jan 19, 2025
Reviewer name: Kim24
1 out of 5 stars
1 out of 5 stars review

Not Gentle

I could not find Neutrogena's oil-free moisturizer which I have used for years, so purchased this and am very sorry I did. It says gentle, but it stung my face as soon as I put it on, and I do not have ultra-sensitive skin. It also took twice as much to moisturize my face than the oil-free did. I don't know why the other is no longer available, but I will not buy this again.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Feb 19, 2026
Reviewer name: mjslay
1 out of 5 stars
1 out of 5 stars review

Getting a refund

This gave me dermatitis. My skin is consistently normal but i tried out this moisturizer a few days ago and my whole face got itchy, dry, and extremely uncomfortable. Just buy the bubble slam dunk moisturizer instead

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 1, 2026
Reviewer name: Ncgal10
1 out of 5 stars
1 out of 5 stars review

Bad changes

the sensitive skin Products that contain cica technology left tiny blisters all over my face and neck. I am still not over neutragena discontinuing my oil free moisturizer either. Not a company you can count on for consistency.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Aug 4, 2026
Reviewer name: kenra924
1 out of 5 stars
1 out of 5 stars review

horrible

Do not like new product at all..Very thick and feels like lard on my face. switching brands.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Feb 6, 2025
Reviewer name: Serena2111
1 out of 5 stars
1 out of 5 stars review

face broke out in a rash

I am 62 years old and i do not get acne. after using this product my face broke out in a rash with little tiny pimples on my cheeks. I discontinued immediately and the rash and pimples went away. horrible product.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Sep 28, 2025
Reviewer name: Nyc77
3 out of 5 stars
3 out of 5 stars review

So disappointed with lack of care from company

I have used the oil free fragrance free moistuRizer for over 20 years. Best product on market. It would sell out always. Then company discontinued and replaced with this. I am now speaking with dr for a new moisturizer. Obviously the company does not care about their loyal customers

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228