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Customer reviews for Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk. for
Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk.
4.5 out of 5 stars
stars
812 ratings792 reviews
  1. 5 stars68% (549)
  2. 4 stars21% (172)
  3. 3 stars6% (51)
  4. 2 stars2% (15)
  5. 1 star3% (25)

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Showing 1-10 of 792 reviews
Dec 16, 2023
Reviewer name: Denise
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Moisturizer tube is not sealed which is concerning

Moisturizer tube is not sealed which is concerning. See picture. I like the moisturizer however am concerned about the product packaging and feel it can be tampered with and is not sanitary. I will not be purchasing again. I have used Neutrogena for over 20 years and do not remember their tubes not made with a seal you would have to peel off.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 12, 2025
Reviewer name: agud
3 out of 5 stars
3 out of 5 stars review

Not the same, need new product

I've spent years searching for a moisturizer that i didn't react to (i've been to mayo clinic for allergy tests and tried so many products) and loved the daily moisturizer for sensitive/reactive skin! my esthetician commented on the hydration and softness and asked what i was using. now they changed the formula and my skin feels dry/flaky and sometimes itchy. this is the only thing i have changed. i'm soooo sad :( whenever i find a good product companies always change the formula and i almost stocked up just knowing this. too late.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Sep 21, 2023
Reviewer name: Dave
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not so great

Not as good as the prior product they discontinued. Don't know why they stopped making the sensitive skin oil-free moisturizer. It was great! This new product doesn't moisturize as much, and feels thick.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Dec 11, 2024
Reviewer name: Nicole06
2 out of 5 stars
2 out of 5 stars review

Changed formula

I loved this moisturizer, however, the new formula gave me an allergic reaction. I looked for years for a good moisturizer for my super sensitive skin and this was the only one that worked for me. I used it for a year before the new bottle came out, tried it and broke out in hives. Tried it again just to be sure and same reaction. I then noticed the ingredients have changed not just the NEW look of the bottle. I'm so sad I have to find something new!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 7, 2025
Reviewer name: nofmss12
2 out of 5 stars
2 out of 5 stars review

Not happy

Only positive here is that i like the consistency of the formula. Its smooth and not too thick. I Really wish neutrogena hadn't discontinued the “oil-free moisture for sensitive skin” a couple years ago. It was the only moisturizer that seemed to work for my skin. I'd been using drug store versions which have been great, but now they are ditching those as well. Tried this and after just a couple days my face broke out in a way that it hasn't for literal years. I can't pinpoint what ingredient caused it, but i will not be continuing use. For a company that should care about skincare, they should not be abandoning products that so many rely on. Bring it back!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Oct 19, 2026
Reviewer name: sensitiveone
1 out of 5 stars
1 out of 5 stars review

Shocking disappointment for sensitive skin

I was initially pleased with the texture, but over time my skin became so irritated I had to discontinue the product. the irritation - redness, burning, breakout - is resolving, but only very slowly. At the very least, the product should include a warning to avoid for sensitive skin and discontinue if irritation occurs.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
May 20, 2025
Reviewer name: Mauri
1 out of 5 stars
1 out of 5 stars review

Burns my skin! Be careful!

I don't eVen have sensitive skin and this moisturizer burns the heck out of it. It was slightly tingly the first time and I thought nothing of it. Days two and three burned so bad and caused redness across my face.... It hurt so bad! Again, I do not have very sensitive skin at all! I've never had a moisturizer burn me like this before. Do not recommend.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Apr 9, 2026
Reviewer name: Leaving Neutrogena
1 out of 5 stars
1 out of 5 stars review

Terrible product

I would have given this product no stars if that was possible terrible product ,stings and burns my skin ,face goes all red . I used to use Neutrogena sensitive skin moisturizer and toner for more then 30 years both those items were fantastic the best ever, don't understand why you stopped selling making those products your new sensitive skin products are terrible, you new toner i tried made my face numb . If Neutrogena ever brings back their old sensitive skin products I will return as customer but for now I'm looking at other brands.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jul 25, 2024
Reviewer name: Snoozer
1 out of 5 stars
1 out of 5 stars review

Does not work for me

This is a very poor substitute for the sensitive skin moisturizer. I used that for decades until the company unfortunately discontinued it. This feels more like a gel than a lotion and makes my skin burn a little. I guess I will have to now try something from a higher priced brand, if even they still make a neutral lotion. Very disappointed, Neutrogena!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jan 20, 2024
Reviewer name: SpitfireFin
1 out of 5 stars
1 out of 5 stars review

Couldn't leave it on for more than two minutes

I bought this product tonight at a local grocery store. Cleansed my face and almost as soon as I applied this moisturizer my skin got irritated, tinged pink, and started burning! I couldn't stand it, I washed my face twice and it still burns around my eyes, nose, and lips over an hour after application. Before it was discontinued I used Oil-Free Moisturizer for Sensitive Skin and it worked perfectly, no irritation and no breakouts. I wish it hadn't been discontinued because then I would've never purchased this product and experienced such overwhelming discomfort. I don't know what new ingredients they put in this product but it's entirely unusable on my incredibly sensitive skin.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228