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Customer reviews for Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk. for
Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk.
4.5 out of 5 stars
stars
809 ratings789 reviews
  1. 5 stars68% (549)
  2. 4 stars21% (172)
  3. 3 stars6% (51)
  4. 2 stars2% (15)
  5. 1 star3% (22)

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Showing 1-10 of 789 reviews
Dec 27, 2023
Patricia
5 out of 5 stars review

Verified Purchase

Good winter face cream

Creamy, not greasy, perfect in winter for my dry complexion. And, best of all, NO fragrance.

Review from neutrogena.com
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Dec 16, 2023
Denise
3 out of 5 stars review

Verified Purchase

Moisturizer tube is not sealed which is concerning

Moisturizer tube is not sealed which is concerning. See picture. I like the moisturizer however am concerned about the product packaging and feel it can be tampered with and is not sanitary. I will not be purchasing again. I have used Neutrogena for over 20 years and do not remember their tubes not made with a seal you would have to peel off.

Review from neutrogena.com
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Sep 21, 2023
Dave
2 out of 5 stars review

Verified Purchase

Not so great

Not as good as the prior product they discontinued. Don't know why they stopped making the sensitive skin oil-free moisturizer. It was great! This new product doesn't moisturize as much, and feels thick.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 7, 2025
nofmss12
2 out of 5 stars review

Not happy

Only positive here is that i like the consistency of the formula. Its smooth and not too thick. I Really wish neutrogena hadn't discontinued the “oil-free moisture for sensitive skin” a couple years ago. It was the only moisturizer that seemed to work for my skin. I'd been using drug store versions which have been great, but now they are ditching those as well. Tried this and after just a couple days my face broke out in a way that it hasn't for literal years. I can't pinpoint what ingredient caused it, but i will not be continuing use. For a company that should care about skincare, they should not be abandoning products that so many rely on. Bring it back!

Review from neutrogena.com
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Dec 11, 2024
Nicole06
2 out of 5 stars review

Changed formula

I loved this moisturizer, however, the new formula gave me an allergic reaction. I looked for years for a good moisturizer for my super sensitive skin and this was the only one that worked for me. I used it for a year before the new bottle came out, tried it and broke out in hives. Tried it again just to be sure and same reaction. I then noticed the ingredients have changed not just the NEW look of the bottle. I'm so sad I have to find something new!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Nov 7, 2023
Biblio
2 out of 5 stars review

Now Looking for a New Moisturizer!

Not sure what they changed when switching to their new product line, but my skin doesn't like it. Whatever new formula they began using makes my skin red and tingly, which isn't exactly a good sign. I've been using it for a little over a month, hoping it was just the reaction with my dry skin, but no luck. So now, I have to look for a new moisturizer which is sad because I used to use the Neutrogena Sensitive Skin Moisturizer religiously. I'm sure it works perfectly fine for most people, but I can't recommend it. I would have preferred if they'd simply just changed the packaging or even a "Hey, did you use to use this product? Well, here's the closest replacement because we changed the formula" would have been nice. There's so many of their more expensive products on the shelves now, I don't know what to even try.

Review from neutrogena.com
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Apr 9, 2026
Leaving Neutrogena
1 out of 5 stars review

Terrible product

I would have given this product no stars if that was possible terrible product ,stings and burns my skin ,face goes all red . I used to use Neutrogena sensitive skin moisturizer and toner for more then 30 years both those items were fantastic the best ever, don't understand why you stopped selling making those products your new sensitive skin products are terrible, you new toner i tried made my face numb . If Neutrogena ever brings back their old sensitive skin products I will return as customer but for now I'm looking at other brands.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jun 2, 2026
Anonymous
1 out of 5 stars review

changed the formula for the worse!

The old version went on smoother and lasted longer. This is thin and cheap and doesnt moisterize well. it also iritates my skin. will no longer buy. it is not at all the same as the old one.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jul 25, 2024
Snoozer
1 out of 5 stars review

Does not work for me

This is a very poor substitute for the sensitive skin moisturizer. I used that for decades until the company unfortunately discontinued it. This feels more like a gel than a lotion and makes my skin burn a little. I guess I will have to now try something from a higher priced brand, if even they still make a neutral lotion. Very disappointed, Neutrogena!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
May 20, 2025
Mauri
1 out of 5 stars review

Burns my skin! Be careful!

I don't eVen have sensitive skin and this moisturizer burns the heck out of it. It was slightly tingly the first time and I thought nothing of it. Days two and three burned so bad and caused redness across my face.... It hurt so bad! Again, I do not have very sensitive skin at all! I've never had a moisturizer burn me like this before. Do not recommend.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228