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Customer reviews for Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk. for
Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk.
4.5 out of 5 stars
stars
810 ratings790 reviews
  1. 5 stars68% (549)
  2. 4 stars21% (172)
  3. 3 stars6% (51)
  4. 2 stars2% (15)
  5. 1 star3% (23)

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Showing 1-10 of 790 reviews
Jan 14, 2024
Reviewer name: evalved
5 out of 5 stars
5 out of 5 stars review

This makes an amazing primer

I bought this two days ago, and my skin is oily, sensitive and breakout prone. I was skeptical, as my skin loves to rebel when it just doesn't like something. I've been using this as a primer, and I've already seen a difference. My skin hasn't been oily, I don't see any shine in my forehead and cheeks, and I only use powder once. I mix this with my sunscreen for added protection during the day. I never thought that my oily, sensitive skin would be matte. This is amazing if you have oily skin!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Dec 16, 2023
Reviewer name: Denise
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Moisturizer tube is not sealed which is concerning

Moisturizer tube is not sealed which is concerning. See picture. I like the moisturizer however am concerned about the product packaging and feel it can be tampered with and is not sanitary. I will not be purchasing again. I have used Neutrogena for over 20 years and do not remember their tubes not made with a seal you would have to peel off.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 12, 2025
Reviewer name: agud
3 out of 5 stars
3 out of 5 stars review

Not the same, need new product

I've spent years searching for a moisturizer that i didn't react to (i've been to mayo clinic for allergy tests and tried so many products) and loved the daily moisturizer for sensitive/reactive skin! my esthetician commented on the hydration and softness and asked what i was using. now they changed the formula and my skin feels dry/flaky and sometimes itchy. this is the only thing i have changed. i'm soooo sad :( whenever i find a good product companies always change the formula and i almost stocked up just knowing this. too late.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Sep 28, 2025
Reviewer name: Nyc77
3 out of 5 stars
3 out of 5 stars review

So disappointed with lack of care from company

I have used the oil free fragrance free moistuRizer for over 20 years. Best product on market. It would sell out always. Then company discontinued and replaced with this. I am now speaking with dr for a new moisturizer. Obviously the company does not care about their loyal customers

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Sep 21, 2023
Reviewer name: Dave
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Not so great

Not as good as the prior product they discontinued. Don't know why they stopped making the sensitive skin oil-free moisturizer. It was great! This new product doesn't moisturize as much, and feels thick.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Nov 7, 2023
Reviewer name: Biblio
2 out of 5 stars
2 out of 5 stars review

Now Looking for a New Moisturizer!

Not sure what they changed when switching to their new product line, but my skin doesn't like it. Whatever new formula they began using makes my skin red and tingly, which isn't exactly a good sign. I've been using it for a little over a month, hoping it was just the reaction with my dry skin, but no luck. So now, I have to look for a new moisturizer which is sad because I used to use the Neutrogena Sensitive Skin Moisturizer religiously. I'm sure it works perfectly fine for most people, but I can't recommend it. I would have preferred if they'd simply just changed the packaging or even a "Hey, did you use to use this product? Well, here's the closest replacement because we changed the formula" would have been nice. There's so many of their more expensive products on the shelves now, I don't know what to even try.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Dec 11, 2024
Reviewer name: Nicole06
2 out of 5 stars
2 out of 5 stars review

Changed formula

I loved this moisturizer, however, the new formula gave me an allergic reaction. I looked for years for a good moisturizer for my super sensitive skin and this was the only one that worked for me. I used it for a year before the new bottle came out, tried it and broke out in hives. Tried it again just to be sure and same reaction. I then noticed the ingredients have changed not just the NEW look of the bottle. I'm so sad I have to find something new!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jan 20, 2024
Reviewer name: SpitfireFin
1 out of 5 stars
1 out of 5 stars review

Couldn't leave it on for more than two minutes

I bought this product tonight at a local grocery store. Cleansed my face and almost as soon as I applied this moisturizer my skin got irritated, tinged pink, and started burning! I couldn't stand it, I washed my face twice and it still burns around my eyes, nose, and lips over an hour after application. Before it was discontinued I used Oil-Free Moisturizer for Sensitive Skin and it worked perfectly, no irritation and no breakouts. I wish it hadn't been discontinued because then I would've never purchased this product and experienced such overwhelming discomfort. I don't know what new ingredients they put in this product but it's entirely unusable on my incredibly sensitive skin.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Apr 9, 2026
Reviewer name: Leaving Neutrogena
1 out of 5 stars
1 out of 5 stars review

Terrible product

I would have given this product no stars if that was possible terrible product ,stings and burns my skin ,face goes all red . I used to use Neutrogena sensitive skin moisturizer and toner for more then 30 years both those items were fantastic the best ever, don't understand why you stopped selling making those products your new sensitive skin products are terrible, you new toner i tried made my face numb . If Neutrogena ever brings back their old sensitive skin products I will return as customer but for now I'm looking at other brands.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
May 20, 2025
Reviewer name: Mauri
1 out of 5 stars
1 out of 5 stars review

Burns my skin! Be careful!

I don't eVen have sensitive skin and this moisturizer burns the heck out of it. It was slightly tingly the first time and I thought nothing of it. Days two and three burned so bad and caused redness across my face.... It hurt so bad! Again, I do not have very sensitive skin at all! I've never had a moisturizer burn me like this before. Do not recommend.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228