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Customer reviews for Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk. for
Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk.
4.5 out of 5 stars
stars
809 ratings789 reviews
  1. 5 stars68% (549)
  2. 4 stars21% (172)
  3. 3 stars6% (51)
  4. 2 stars2% (15)
  5. 1 star3% (22)

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Showing 11-20 of 789 reviews
May 20, 2025
Mauri
1 out of 5 stars review

Burns my skin! Be careful!

I don't eVen have sensitive skin and this moisturizer burns the heck out of it. It was slightly tingly the first time and I thought nothing of it. Days two and three burned so bad and caused redness across my face.... It hurt so bad! Again, I do not have very sensitive skin at all! I've never had a moisturizer burn me like this before. Do not recommend.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 7, 2025
nofmss12
2 out of 5 stars review

Not happy

Only positive here is that i like the consistency of the formula. Its smooth and not too thick. I Really wish neutrogena hadn't discontinued the “oil-free moisture for sensitive skin” a couple years ago. It was the only moisturizer that seemed to work for my skin. I'd been using drug store versions which have been great, but now they are ditching those as well. Tried this and after just a couple days my face broke out in a way that it hasn't for literal years. I can't pinpoint what ingredient caused it, but i will not be continuing use. For a company that should care about skincare, they should not be abandoning products that so many rely on. Bring it back!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jan 14, 2024
evalved
5 out of 5 stars review

This makes an amazing primer

I bought this two days ago, and my skin is oily, sensitive and breakout prone. I was skeptical, as my skin loves to rebel when it just doesn't like something. I've been using this as a primer, and I've already seen a difference. My skin hasn't been oily, I don't see any shine in my forehead and cheeks, and I only use powder once. I mix this with my sunscreen for added protection during the day. I never thought that my oily, sensitive skin would be matte. This is amazing if you have oily skin!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Nov 7, 2023
Biblio
2 out of 5 stars review

Now Looking for a New Moisturizer!

Not sure what they changed when switching to their new product line, but my skin doesn't like it. Whatever new formula they began using makes my skin red and tingly, which isn't exactly a good sign. I've been using it for a little over a month, hoping it was just the reaction with my dry skin, but no luck. So now, I have to look for a new moisturizer which is sad because I used to use the Neutrogena Sensitive Skin Moisturizer religiously. I'm sure it works perfectly fine for most people, but I can't recommend it. I would have preferred if they'd simply just changed the packaging or even a "Hey, did you use to use this product? Well, here's the closest replacement because we changed the formula" would have been nice. There's so many of their more expensive products on the shelves now, I don't know what to even try.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Dec 11, 2024
Nicole06
2 out of 5 stars review

Changed formula

I loved this moisturizer, however, the new formula gave me an allergic reaction. I looked for years for a good moisturizer for my super sensitive skin and this was the only one that worked for me. I used it for a year before the new bottle came out, tried it and broke out in hives. Tried it again just to be sure and same reaction. I then noticed the ingredients have changed not just the NEW look of the bottle. I'm so sad I have to find something new!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jun 14, 2024
20YRSUPPORTER
1 out of 5 stars review

Where is the Original?!

I have been using Neutrogena Oil Free Moisture Sensitive Skin for over 20 Years. It was always from Skillman, NJ. This new formula is no match, period. Do consider bringing back the Original. I'm very disappointed. If you agree like this review!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 1, 2026
Ncgal10
1 out of 5 stars review

Bad changes

the sensitive skin Products that contain cica technology left tiny blisters all over my face and neck. I am still not over neutragena discontinuing my oil free moisturizer either. Not a company you can count on for consistency.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Feb 19, 2026
mjslay
1 out of 5 stars review

Getting a refund

This gave me dermatitis. My skin is consistently normal but i tried out this moisturizer a few days ago and my whole face got itchy, dry, and extremely uncomfortable. Just buy the bubble slam dunk moisturizer instead

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Sep 14, 2024
Customer42
1 out of 5 stars review

Not the same

It is not the same formula. You have added Centella Asiatica Extract and butylene glycol! Why???. I liked the ORIGINAL formula! I really wanted to add images of the old ingredients vs. the new but this website wouldn't let me.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jun 24, 2025
Kate.923
1 out of 5 stars review

Ughhhh

I ordered a tube in December 2024 and loved it, so obviously I reordered when it was empty. After one use of the 2nd tube, my face looks like a tomato and I want to scratch my skin off! When and why did they change the formula? So annoyed!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228