Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk. for
Neutrogena Ultra Gentle Daily Facial Moisturizer, 3.4 fl. oz., 2 pk.
4.5 out of 5 stars
stars
810 ratings790 reviews
  1. 5 stars68% (549)
  2. 4 stars21% (172)
  3. 3 stars6% (51)
  4. 2 stars2% (15)
  5. 1 star3% (23)

Member photos

  • +307 images
Sort by |
Showing 11-20 of 790 reviews
Dec 11, 2024
Reviewer name: Nicole06
2 out of 5 stars
2 out of 5 stars review

Changed formula

I loved this moisturizer, however, the new formula gave me an allergic reaction. I looked for years for a good moisturizer for my super sensitive skin and this was the only one that worked for me. I used it for a year before the new bottle came out, tried it and broke out in hives. Tried it again just to be sure and same reaction. I then noticed the ingredients have changed not just the NEW look of the bottle. I'm so sad I have to find something new!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 12, 2025
Reviewer name: agud
3 out of 5 stars
3 out of 5 stars review

Not the same, need new product

I've spent years searching for a moisturizer that i didn't react to (i've been to mayo clinic for allergy tests and tried so many products) and loved the daily moisturizer for sensitive/reactive skin! my esthetician commented on the hydration and softness and asked what i was using. now they changed the formula and my skin feels dry/flaky and sometimes itchy. this is the only thing i have changed. i'm soooo sad :( whenever i find a good product companies always change the formula and i almost stocked up just knowing this. too late.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jan 20, 2024
Reviewer name: SpitfireFin
1 out of 5 stars
1 out of 5 stars review

Couldn't leave it on for more than two minutes

I bought this product tonight at a local grocery store. Cleansed my face and almost as soon as I applied this moisturizer my skin got irritated, tinged pink, and started burning! I couldn't stand it, I washed my face twice and it still burns around my eyes, nose, and lips over an hour after application. Before it was discontinued I used Oil-Free Moisturizer for Sensitive Skin and it worked perfectly, no irritation and no breakouts. I wish it hadn't been discontinued because then I would've never purchased this product and experienced such overwhelming discomfort. I don't know what new ingredients they put in this product but it's entirely unusable on my incredibly sensitive skin.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Dec 27, 2023
Reviewer name: Patricia
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Good winter face cream

Creamy, not greasy, perfect in winter for my dry complexion. And, best of all, NO fragrance.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jun 2, 2026
Reviewer name: Anonymous
1 out of 5 stars
1 out of 5 stars review

changed the formula for the worse!

The old version went on smoother and lasted longer. This is thin and cheap and doesnt moisterize well. it also iritates my skin. will no longer buy. it is not at all the same as the old one.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Mar 1, 2026
Reviewer name: Ncgal10
1 out of 5 stars
1 out of 5 stars review

Bad changes

the sensitive skin Products that contain cica technology left tiny blisters all over my face and neck. I am still not over neutragena discontinuing my oil free moisturizer either. Not a company you can count on for consistency.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Sep 14, 2024
Reviewer name: Customer42
1 out of 5 stars
1 out of 5 stars review

Not the same

It is not the same formula. You have added Centella Asiatica Extract and butylene glycol! Why???. I liked the ORIGINAL formula! I really wanted to add images of the old ingredients vs. the new but this website wouldn't let me.

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Feb 2, 2025
Reviewer name: melstec
1 out of 5 stars
1 out of 5 stars review

Missing the oil free sensitive skin

I THOUGHT THIS RODUCT WAS JUST A REPLACEMENT/REBRAND FOR THE OIL FREE SENSITIVE SKIN. BUT UPON USING IT MY SKIN BROKE OUT HORRIBLY! IS THERE ANOTHER PRODUCT WITH THE SAME FORMULATION AS THE DISCONTINUED OIL FREE SENSITIVE SKIN?

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Jun 24, 2025
Reviewer name: Kate.923
1 out of 5 stars
1 out of 5 stars review

Ughhhh

I ordered a tube in December 2024 and loved it, so obviously I reordered when it was empty. After one use of the 2nd tube, my face looks like a tomato and I want to scratch my skin off! When and why did they change the formula? So annoyed!

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228
Feb 19, 2026
Reviewer name: mjslay
1 out of 5 stars
1 out of 5 stars review

Getting a refund

This gave me dermatitis. My skin is consistently normal but i tried out this moisturizer a few days ago and my whole face got itchy, dry, and extremely uncomfortable. Just buy the bubble slam dunk moisturizer instead

Review from neutrogena.com
Helpful?6VTONC195OWT20291521228