Hello Gary! Thank you so much for sharing your experience with our Crock-Pot Design Series 7-Quart Cook & Carry Slow Cooker. We’re really glad to hear the cooker performed well for you and that the automatic switch to warm was helpful. We’re sorry to learn that the lid handle locks did not stay seated as intended — we understand how frustrating it can be when a design element affects your cooking experience. Your feedback is truly valuable, and we’ll make sure it’s shared with the appropriate team for further review. If you need any assistance with your unit or would like us to take a closer look, please feel free to contact us directlyvia our official website. We’re here to help! Have a nice day! CrockPot Consumer Care Team.

Hello Glennis, Thank you for reaching out to us with your feedback on our 7 Quart Cook & Carry Slow Cooker. We are sorry to hear that the product did not meet your expectations and that it would not keep the food warm. This falls short of the quality we aim to deliver and the experience we want for our customers. We value your feedback and it will be forwarded to the appropriate department for further review. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot® Consumer Care