Hello Glennis, Thank you for reaching out to us with your feedback on our 7 Quart Cook & Carry Slow Cooker. We are sorry to hear that the product did not meet your expectations and that it would not keep the food warm. This falls short of the quality we aim to deliver and the experience we want for our customers. We value your feedback and it will be forwarded to the appropriate department for further review. If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am -5pm Eastern Time. Thank you! Crockpot® Consumer Care