Hi there, Thank you for sharing your experience with us. We're sorry to hear that the large basket is no longer being recognized by the unit, while the smaller basket continues to work. This is not the experience we want our customers to have, and we appreciate you sharing your feedback regarding reliability and quality expectations. We'd like the opportunity to look into this issue further and assist you in finding a resolution. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer-Troubleshooting-Guide?redirect=false Kind regards, Ninja Kitchen

Hi Hannah, Thank you for taking the time to share your review. We're sorry to hear that the Ninja CRISPi didn't meet your expectations. We understand how disappointing it must be when meals don't cook evenly, particularly when preparing different foods together and expecting them to finish at a similar time. We're also sorry to hear that you found the glass container difficult to insert and remove, as well as that the overall cooking performance didn't justify the excitement surrounding the product. We do appreciate you giving the CRISPi a try and sharing your honest feedback, and we're glad you were able to find a solution that better suits your needs with the Double CRISPi. Your feedback is important to us and helps us improve our products and customer experience. For support and troubleshooting guidance, please visit. https://support.sharkninja.com/article/Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer-Troubleshooting-Guide Best regards, Ninja Kitchen

Hi there, Thank you for taking the time to leave a review. We're disappointed to hear that the color of the top changed after just one use and that the product has not met your expectations for quality. We appreciate you bringing this to our attention, and we'll be sure to share your feedback with the relevant teams internally. In the meantime, we recommend referring to our self-help guide below, which may help address the issue you're experiencing: https://support.sharkninja.com/article/Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer-Troubleshooting-Guide If the issue continues after following the suggested steps, please use the contact information provided at the end of the guide to connect with our support team for further assistance. Kind regards, Ninja Kitchen

Hi DeeDee, Thank you for taking the time to leave a review. We're sorry to hear that the current Crispi Pro container size options don't quite meet your needs. We understand that the 2.5 QT may feel too small, while the 6 QT may be larger than you'd prefer, and we can appreciate why a 4 QT option would be a great middle-ground solution. Please know that we value your feedback and will be sure to share your suggestion with the appropriate teams regarding the availability of a 4 QT container for purchase in Canada. If you need any further assistance with your product, please don't hesitate to contact our Customer Service team at: https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hello there, Thank you for taking the time to leave a review. We’re truly sorry that the Ninja Crispi Max did not meet your expectations and that your food was unevenly cooked. That’s not the experience we want for our customers, and we truly appreciate you sharing your feedback. We’re passing this along to our teams to help improve product quality and support. In the meantime, we'd recommend that you refer to our self-help guide below. If the steps are unsuccessful, please follow the directions provided at the end. https://support.sharkninja.com/article/Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer-Troubleshooting-Guide Kind regards, Ninja Kitchen US