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Customer reviews for Ninja Crispi® Pro 6-in-1 Glass Countertop Air Fryer for
Ninja Crispi® Pro 6-in-1 Glass Countertop Air Fryer
4.4 out of 5 stars
stars
303 ratings301 reviews
  1. 5 stars76% (231)
  2. 4 stars8% (24)
  3. 3 stars5% (16)
  4. 2 stars4% (13)
  5. 1 star6% (19)
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Showing 21-30 of 301 reviews
Oct 21, 2025
Reviewer name: Mollyh
2 out of 5 stars
2 out of 5 stars review

Difficult to load/unload; Unbalanced

I have a 3 cook mode Crispi. Excited to upgrade. This new Pro just feels like an accident waiting to happen. It is not balanced. You really have to thrust the containers into position, but the base isn't heavy enough to stay in place. So with one hand you have to hold the base and then load the container with one hand. It's the same when you try to remove the container… except everything is hot. I had to stop and put on baking mittens to load the container mid way to avoid burning myself. Again, I had to hold the base down. I also noticed that sometimes the Pro didn't register the container was in. I really had to push the container in hard. Just not a great user experience. I do like the light and the controls. It cooked great. I do wish this came in a more neutral palette, dark gray, or stainless steel to match my other appliances. But, that didn't impact my rating.

Review from sharkninja.com
Helpful?1N2JE2T9H77K20261764401
reply from SharkNinja

Hi Molly, Thank you so much for your thoughtful and detailed feedback. We’re glad to hear you’re enjoying the cooking performance, lighting, and controls of the CRISPi Pro—but we’re truly saddened to hear that the overall user experience hasn’t met your expectations. Your concerns about stability, container alignment, and safety are incredibly important to us. We want every part of the cooking process to feel intuitive and safe, and we appreciate you taking the time to share where things fell short. We’re constantly working to improve our designs, and feedback like yours plays a key role in that. Please don’t hesitate to reach out to our Customer Care team at 1-800-365-0135 to explore options for support. We’re here to help. Warm regards, Ninja Kitchen US

Dec 12, 2025
Reviewer name: Regretting My Purchase
1 out of 5 stars
1 out of 5 stars review

BIG MISTAKE

I bought this a month ago because all we needed from the Ninja Crispi was a bigger container... They RUINED an amazing thing! This has a stand that makes it difficult to slide the dishes into, the shallow pan is USELESS because grease splashes up and creates a TON of smoke in just a few minutes, and they added a bunch of different settings that aren't needed. Why mess with the perfect design you had with the Ninja Crispi where you just sat the top on the dish? Very disappointed, this is NOT worth the money. Go buy a Ninja Crispi. And Ninja please make a 6 quart that works with that because this new thing is trash.

Review from sharkninja.com
Helpful?1N2JE2T9H77K20261764401
reply from SharkNinja

Hi there, Thank you so much for sharing your honest feedback with us. We’re truly sorry to hear that your experience hasn’t met expectations, especially since you enjoyed the Ninja Crispi. This definitely doesn’t sound right, and we’d love to help make things better. Please check out our self-help guide: https://support.sharkninja.com/article/Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer-Troubleshooting-Guide?redirect=false, which includes troubleshooting steps that may resolve the issue. If those steps don’t work, simply follow the directions at the end of the guide so we can assist you further. Kind Regards, Ninja Kitchen US.

Mar 7, 2026
Reviewer name: Hockee
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Makes a cooking for any size group easy!

This is the best Air Fryer I've ever owned, the glasses dishes for cooking make clean up a breeze and you can see your food cooking easily. The light inside makes checking the crispness so nice. The many setting and temperature settings helps you cook whatever is on your menu quickly, easy and efficiently. Whether it's for a large family or simply one person the different dishes make cooking enjoyable.

Review from sharkninja.ca
Helpful?1N2JE2T9H77K20261764401
Jan 22, 2026
Reviewer name: Gigigor
4 out of 5 stars
4 out of 5 stars review

Good features

Bought recently and have used twice. My main issue is it being hard to accommodate glass container in place. I noticed the part that clicks in place (underneath the container) already has a mild crack which eventually will fall off and I guess this is not replaceable. What will Ninja do about this? Will I be able to continue using it when it beaks, don't know. I did not use excessive force to put in just think it should be easier.

Review from sharkninja.com
Helpful?1N2JE2T9H77K20261764401
Oct 31, 2025
Reviewer name: rmansava
2 out of 5 stars
2 out of 5 stars review

Underwhelmed

Jury is still out on this. It's hard to get the basket to slide into the correct spot for the unit to start heating. No where near our old air fryer that you could slam the basket and start cooking. It's weird there is no preheating phase, so when you set a time that goes against the cooking time that you wanted. I really wanted to love this for the glass cooking vessel but we aren't getting great results out of the box. This may take time to adjust how we air fry. Not as easy to use as our old air fryer.

Review from sharkninja.com
Helpful?1N2JE2T9H77K20261764401
reply from SharkNinja

Hi there, Thank you for sharing your honest experience with the Crispi Pro. We’re glad you were excited about the glass cooking vessel — it’s one of the features we’re proud of — but we’re sorry to hear the usability hasn’t met your expectations right out of the box. Your feedback is incredibly helpful and will be shared with our product team to help improve future designs and user experience. In the meantime, we’d love to help you get the best results possible. Our Customer Service team is available by phone at 1-800-365-0135, we’re here to help troubleshoot and offer tips that might make the transition smoother. Thanks again for giving Ninja a try, we hope we can help you fall in love with your Crispi Pro. Warm regards, Ninja Kitchen US

Nov 8, 2025
Reviewer name: RAP1
3 out of 5 stars
3 out of 5 stars review

Needed to be larger to roast a chicken.

I bought this for two primary reasons. 1) Non toxic - glass and stainless. 2) To roast a whole chicken. I was a little concerned when I bought this that it may be too powerful at 1800 watts but I really have been trying to move everything to non toxic and no plastics so I thought it was worth a shot. The problem is the 5 lb chicken resulted in the breast and leg tips of the chicken to be in direct contact with the heating element. I couldn't imagine how I would get an even roasting with a nice brown crust since the heat would be in direct contact and interfere with the circulation as well. I didn't. It burned terribly and the cooking was uneven. I'm sure it would work well for other air fryer functions but my purpose was to roast a chicken. I like being able to do this on my patio rather than smell up the house and this would have been ideal had the 6 qt been closer to 8 or 10 qts in size. I am going to look for a circulating glass oven that uses heating elements and not infrared. I've used infrared and it burns in spots. That's another reason this oven might have been ideal had it been larger. It has a coil heating unit. (Note: I did start the chicken with backside up and rotated after about 30 minutes. The burn would have been worse if it had stayed on one side- like cooking only the breast side.

Review from sharkninja.com
Helpful?1N2JE2T9H77K20261764401
reply from SharkNinja

Hello there, Thank you for taking the time to leave a review. We're sorry to hear that the size and design of the unit didn’t meet your expectations for roasting a whole chicken. We truly appreciate your commitment to non-toxic materials and your desire to roast whole meals outdoors. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for future considerations. Kind Regards, Ninja Kitchen

Sep 30, 2026
Reviewer name: Lynner
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Easy

Made meatloaf it was awesome. Easy clean up using parchment paper Took less time about 35 baked for 20 took out added catsup put back for 15 min.

Review from sharkninja.com
Helpful?1N2JE2T9H77K20261764401
Sep 30, 2026
Reviewer name: Anonymous
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

❤️❤️❤️❤️❤️

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Review from sharkninja.ca
Helpful?1N2JE2T9H77K20261764401
Jul 6, 2026
Reviewer name: Felipe
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Best air fryer I ever had

Works VERY well, makes incredible food, a few minor issues. Clunky to insert/remove the glass containers and adjust the size lever thing. Doesn't include 4 QT container. Obnoxiously loud beep that can't be switched off. Very easy to clean though.

Review from sharkninja.ca
Helpful?1N2JE2T9H77K20261764401
Jul 6, 2026
Reviewer name: gobraingo
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Lovely machine, wish it was a little larger!

This works well for two of us. When serving 4, I do wish it was a little larger. Love the clean up - super easy. Love that you can see what's happening via the glass.

Review from sharkninja.ca
Helpful?1N2JE2T9H77K20261764401