Hi Betty, Thank you for your review on the Crispi Pro. We’re sorry to hear you’re finding your unit difficult to use, we understand how frustrating that can be. To help, please check out our “Get Started” video for guidance on safely inserting and removing the glassware: https://support.sharkninja.com/article/Getting-Started-AS100-Series-Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer We want you to feel confident and comfortable when using your unit, and we’re always here if you need further support. https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi there, Thanks for your feedback. We’re sorry to hear this has been your experience. The CRISPi Pro does include 6 cooking functions: Air Fry, Max Crisp, Recrisp, Roast, Bake/Proof, and Dehydrate. We’d love to help troubleshoot what you’re seeing and make sure everything is working as expected. Please reach out to us here so we can assist: https://support.sharkninja.com/contact-us Sincerely, Ninja Kitchen

Hi there, Thank you for sharing your feedback. We're sorry to hear that the crisper plate on your CRISPi Pro began peeling after only your second use. We'd like the opportunity to take a closer look at this and help. Please reach out to our team using the link below so we can review the issue and assist further: https://support.sharkninja.com/contact-us Thank you for bringing this to our attention. We look forward to helping. Warmly, Ninja Kitchen

Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear that your CRISPi Pro started smoking. We completely understand how this situation can negatively affect you, and it’s certainly not the experience we want for our customers. After reviewing your case, we kindly ask that you reply to the last email we sent, so we can assist you further. Kind regards, Ninja Kitchen