Hi there, Thank you for taking the time to share this feedback with us. We understand how frustrating and disappointing this experience has been, especially when the air fryer sets off your smoke alarm every time and makes cooking feel harder instead of easier. We can see how the glass design and performance didn’t meet your expectations, particularly compared to your previous model. For cooking tips and guidance that may help improve your experience, please check the link below. https://support.sharkninja.com/en-CA/article/How-to-Cook-AS100-Ninja-Crispi-Pro If you’d like us to look into this further or have any additional concerns, please feel free to reach out to us through the link below so we can assist you. https://support.sharkninja.com/contact-us Kind regards, Ninja Kitchen

Hi Amah, Thank you for taking the time to leave your review. We understand how frustrating it must feel to get inconsistent results, longer cooking times, and drier texture than expected, especially when you’ve had a better experience with your previous air fryer. That’s certainly not what we want for you. Your feedback is incredibly valuable, and we’ll be sure to share it with our internal teams as we continue to improve our products. In the meantime, we’d love to help you get the best possible results. You can try the tips in our troubleshooting guide here: https://support.sharkninja.com/article/Ninja-Crispi-Pro-6-in-1-Countertop-Glass-Air-Fryer-Troubleshooting-Guide If things don’t improve, please follow the steps at the end of the guide to connect with our support team. Kind regards, Ninja Kitchen