Hi, thank you for your message! We appreciate your honest feedback and apologize for missing the mark. We’d love to provide you with personalized recommendations to elevate your current collagen routine. If you’d like to connect with someone from our team, please email us at info@vitalproteins.com and we’ll get back to you as soon as we can.

HI there! Thank you for reaching out and sharing your feedback with us. We apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to the appropriate teams.

Hi there! Thank you for reaching out to us and sharing your feedback! We sincerely apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. However, here at Vital, we always strive to exceed our customers' expectations. And that's why we have such a strong brand loyalty with our fans! We have passed your feedback and this information along to our packaging team for further review. As for opening the canister, we do not recommend using anything sharp like a knife or scissors to open your packaging. If you would like to use a tool to aid in breaking the perforations, we recommend that you gently use the back of a spoon or a butter knife to pre-break the perforations on the lid. If you can pre-break the some of the perforated line, this should allow you to lift the lid with more ease. Here is a video that demonstrates how to open the canister: https://www.youtube.com/watch?v=7IEZ5hg4Kgw

Hi Tricia! Thank you for reaching out to us and sharing your feedback! We sincerely apologize that this change may come at an inconvenience to you. This initiative is one small change Vital Proteins is taking toward a more sustainable future. However, here at Vital, we always strive to exceed our customers' expectations. And that's why we have such a strong brand loyalty with our fans! We have passed your feedback and this information along to our packaging team for further review. As for opening the canister, we do not recommend using anything sharp like a knife or scissors to open your packaging. If you would like to use a tool to aid in breaking the perforations, we recommend that you gently use the back of a spoon or a butter knife to pre-break the perforations on the lid. If you can pre-break the some of the perforated line, this should allow you to lift the lid with more ease. Here is a video that also shows how to open our new packaging: https://www.youtube.com/watch?v=7IEZ5hg4Kgw

Hi Shannon! Thank you for your honest feedback. We are sorry to hear that you had this experience with our product and any disappointment caused with the packaging change. We know it can be frustrating when taste does not meet expectations. There are rare occasions where you may notice a variance in taste, texture, smell and color. However, we always strive to exceed our customers' expectations. We will record your feedback and provide this information to our team for further review.