I just bought the product. I thought the packaging was a good idea until I tried to open it. I applaud your sustainability effort. Assuming you all have tested this package, and knowing that customers are struggling—put a video on the site to demonstrate its ease of use. “Pull here” is clearly not enough. Don't just read the response and defend your choice—help us.

I've been using your product for years and I love it however I don't love the new packaging. It's almost impossible to open. Can you change the opening without causing all the frustration? Cardboard is fine but definitely needs a better way to open! Thanks for considering.

Been taking this product for many years. The new packaging is awful. Cut my finger trying to open it only to find another paper covering that caused me to spill contents. “pull here” is a joke. Product is effective but I will look for another brand. And will return to Vital Proteins when/if they do something to fix it

Awesome......... .. .................................

All the benefits of using Vital Proteins sound great, it is almost tasteless when I put it my coffee. However it is very pricey as a container doesn't even last a month. I'm not willing to pay that every month as I assume the benefits (hair, skin, nails) will not appear until at least 6 months. Very disappointed.

A few things: it might be unflavoured but it left an odd slime-like feeling on my teeth. It also gave my drink the distinct smell/taste of Elmer's school glue. Worst of all, the reason for my overall poor review on this product that's been hyped up - the container is only filled halfway. It's not worth the price. And it's a complete waste of plastic.

We have used vital proteins for over a year....and were extremely happy with it. However, the latest shipment is definitely different. It does not dissolve readily, as it use to. It's grainy, instead of powdery. It has a more discernible flavor and texture/viscosity in coffee. What happened to the product? And why?

I LOVE LOVE LOVE this product. I am a big fan of the fact that it is indeed completely tasteless, in the mornings I just add it to my coffee, mix it and bottoms up! It does not change the flavor of my coffee and I am still getting all the benefits, it mixes really easy also. I am not giving it a 5 star rate just because it has always bothered me that the real amount of the product is only half the bottle (you should improve that).

I will be honest, it took me a long time to stick with this, as I did not experience immediate results. I was about to give up after the fifth week and then I noticed a huge difference in my hair and nails and my overall wellness. I highly recommend this product to anybody that is interested! It makes a huge difference, you just have to stick with it!

I have been taking this for around 5 months and really started taking it to see if it would help my psoriatic arthritis and joint pain. Not sure if it is helping but it seems to be helping my skin to look better. The last shipment I received there was powder all over the inside, the product was still sealed so I'm not sure where the powder came from. Overall great product