Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We always strive to do better, and your feedback is very important to us.

Hi! Thank you for reaching out to us. We are committed to delivering the highest quality ingredients and would like to have the opportunity to learn more about the issue and make it right. Please email us: info@vitalproteins.com.

Thank you for taking the time to share your feedback. We understand your frustration, and we are sorry for any disappointment this may have caused. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. However, we always strive to exceed our customers' expectations. We will record your feedback and information and provide this to our team for further review.

Thank you again for taking the time to let us know about these details. The team is taking this feedback very seriously, and they are continuously working to improve the product overall with high-quality sourcing and sustainability top of mind. We have always focused on making products to support everybody with a body, so it was time to make packaging that also supports a more responsible future. This initiative is one change Vital Proteins is taking toward a more sustainable future. We will provide your feedback and information to our team for further review. However, we've also linked below a few tips on how to open the new paperboard canister which may be helpful: https://www.youtube.com/watch?v=7IEZ5hg4Kgw https://www.vitalproteins.com/pages/paperboard

Thank you for your message. We’re sorry to hear that our product did not meet your expectations. We always strive to do better and are looking into this issue. Your feedback is very important to us.