Skip to Main Content
Sam's Club
Sam's Club
All Departments
All Services
Customer reviews for Air Wick Plug In Scented Oil Air Freshener, Lavender & Chamomile, Choose Pack for
Air Wick Plug-In Scented Oil Warmer Air Freshener Refills, Lavender & Chamomile, Choose Pack
4.3 out of 5 stars
stars
1,065 ratings894 reviews
  1. 5 stars72% (762)
  2. 4 stars11% (116)
  3. 3 stars4% (39)
  4. 2 stars2% (17)
  5. 1 star12% (131)

Member photos

  • +628 images
Sort by |
Showing 21-30 of 894 reviews
Sep 16, 2021
Reviewer name: vegas-rick
1 out of 5 stars
1 out of 5 stars review

The change is TERRIBLE!!

This used to be a nice, pleasant fragrance. Now, it is one of the most toxic, unpleasant, disgusting, even nauseating scents you will ever experience. If you have a discerning sense of smell, you will not be able to keep this new fragrance in the diffuser for longer than three minutes, and even then, you may have caused a longer-lasting disaster than you bargained for. The kicker is the new label on the box that says, "New! Smells Amazingly Natural!" Oh, my gosh, what a stretch. This takes the record for the most un-natural fragrance I have ever experienced. Think of an awful, concentrated cleaning fluid, combined with poisonous fireproofing chemicals, and this new fragrance might even be worse. This is so bad, it had to be intentional. No one that wanted satisfied and/or repeat customers would EVER put out a product like this, especially after ALL the reviews are the worst possible. What an insult. I will NEVER trust an Air Wick product again.

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
Jul 3, 2021
Reviewer name: Piranha
1 out of 5 stars
1 out of 5 stars review

Jury is in and it's not good...

I'm going to pile on to the other negative reviews with the hopes that you all get the message. Air Wick Lavender stood out from the scented oil crowd because it was light and natural. You managed to reformulate it to cloying and nauseating. Go back to the original - if it ain't broke don't fix it.

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
Jul 9, 2021
Reviewer name: MCW1157
1 out of 5 stars
1 out of 5 stars review

Why fix what's not broken

I have been buying this scent for years..... it was warm and subtle. I always recieved compliments on the scent. I just purchased new refills last week.... NOT EVEN CLOSE to what I've purchased in the past! Why change this popular scent? The new version smells like the urinal section in the men's bathroom! It's AWFUL...... all going in trash!! Please go back to the old formula......

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. We'd like to invite you to explore some of our other fragrances, such as Vanilla and Pink Papaya. This fragrance captures the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. As the manufacturer, we would like to further assist you. Please call 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000613930, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.

Apr 9, 2021
Reviewer name: Raissa1980
1 out of 5 stars
1 out of 5 stars review

Horrible change :(

I buy these all the time and was trying a different brand for a while. Came back to this lavender chamomile scent my family Loves only to find you changed the smell? It gives me a headache and smells just awful!! I am so disappointed! Hopefully I can return for a refund.

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
reply from Customer Care

Hello. Thank you for trying our Air Wick Scented Oil Lavender and Chamomile Scented Refill. We're sorry to learn about your experience with our product. For best results, Air Wick scented oils should be placed in a well-ventilated area. We also suggest you try decreasing the interval setting on your device to lessen the amount of fragrance released or try a different scent of ours, such as Fresh Linen. This fragrance carries the warm, familiar smell of fresh laundry, sunshine, and pure white flowers, blended together to capture an authentic fragrance experience for your home. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0000607822, and we'd be more than happy to assist. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Apr 30, 2015
Reviewer name: whyohwhy
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

It smelled like body odor!!!

These smelled great in the package. I plugged them in, one in the bedroom and one in the hall. A few hours later I went upstairs and was really confused by the scent, it was body odor mixed with pipe tobacco. I though I might be crazy, but when my husband came upstairs he said the same thing. I thought it may have come from outside but today the smell is still in the house and worst than ever. I threw away the airwicks and bought new ones, the smell is finally going away.

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
reply from airwickpwr

Hi, we're sorry to hear you didn't like our Lavender & Chamomile fragrance. Please be assured we have shared your comments with our team. We appreciate the feedback!

Apr 5, 2021
Reviewer name: Drea
1 out of 5 stars
1 out of 5 stars review

Why did you chane the scent

I am so disappointed, I was absolutely in love with the lavender and chamomile scent until with my recent purchase I noticed the scent changed. It's awful doesn't even smell like lavender anymore. Please change it back. Will not buy the new scent, and would like to return the pack of 5 that I just purchased. Very dissatisfied!

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
Jul 14, 2021
Reviewer name: Brit4
1 out of 5 stars
1 out of 5 stars review

Bring back the ORIGINAL scent

I have always used the lavender Airwick plug-ins. I am so disappointed that you changed the scent. My husband walked in the house after having the new scent plugged in for the day and was disgusted with the smell of our house and asked me to remove all of the plug-ins. The smell is so bad. Why would you change some thing that was so great to begin with? I'll have to change to Glades at this point as I have tried your other scents and nothing is as good as the old lavender. Very disappointing..,

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
reply from Customer Care

Hello, we're disappointed to know that you're not satisfied with the purchase of Air Wick Scented Oil Lavender and Chamomile Refill. This oil contains a characterful fragrance of aromatic lavender essence rounded off with gentle chamomile and precious woods. It will be helpful to know that you may want to lower the setting on the device so less of the fragrance is released. We also invite you to try a different scent available, such as Vanilla and Pink Papaya. This fragrance captures the freshness of a summer evening breeze with notes of papaya blended with the soft, delicious scent of vanilla. As the manufacturer of Air Wick, we'd like an opportunity to further assist you. Please call us at 1-800-235-6052 or send us an email on the Contact Us page on our website including case number RB0000613993, and we would be happy to help. We look forward to hearing from you! Sincerely, Your Air Wick Team.

Apr 26, 2021
Reviewer name: disappointed customer
1 out of 5 stars
1 out of 5 stars review

Plug In Scent is Different

Lavender Chamomile Plug Ins were a nice subtle scent for my business office bathrooms. I didn't realize the scent had changed when it came time to purchase more, but I sure smelled the difference when I walked in the office the next day. I was taken back by the overpowering, candy-like scent. I gave it a chance but after clients made comments and the bad headache it gave me I'm afraid this is going in the trash. So sad Air Wick made this change. When it comes to air fresheners I'm particular. This never really smelled like true lavender, but it was pleasant and now it's way too fake and strong .

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
reply from Customer Care

Hello. Thank you for trying our Air Wick Scented Oil Lavender and Chamomile Scented Refill. We're sorry to learn about your experience with our product. For best results, Air Wick scented oils should be placed in a well-ventilated area. We also suggest you try decreasing the interval setting on your device to lessen the amount of fragrance released or try a different scent of ours, such as Fresh Linen. When you get an opportunity, we'd like to speak with you further and check to see how you are doing. Please call us at 1-800-235-6052 between 9:00-5:00 EST (Monday - Friday) or send us an email via the Contact Us page on our website including the following case number RB0000610478, and we'd be more than happy to assist. We look forward to hearing from you! Sincerely, Your Air Wick Team!

Jan 23, 2021
Reviewer name: Lyndathepsychic
1 out of 5 stars
1 out of 5 stars review

Scent is no longer the same

I have been buying this scent for decades. It has become a staple to my home. I recently bought refills and noticed that the don't smell anything like they used to. The original lavender and chamomile was so refreshing and calming. This new version is very synthetic and almost candy like. Very disappointed. Please bring back the original.

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326
reply from RB Consumer Relations

Hi Lyndathepsychic, thank you for your honest feedback of our Air Wick Scented Oil Lavender & Chamomile scent. Please be assured we have forwarded your comments to the appropriate team for future planning. Thank you for reaching out! Sincerely, Your Air Wick Team!

Jun 26, 2021
Reviewer name: Shan
1 out of 5 stars
1 out of 5 stars review

New smell. Was a loyal customer.

I started buying this scent about 6 years ago after I fell in love with it in someone else's house. I noticed immediately when the scent changed and it is not good. It smells fake now and the scent doesn't carry as far or last long at all, which is a good thing because it just doesn't smell good anymore anyway. Time to move on.

Review from airwick.us
Helpful?3UOBY2SLHIPG20162509326