The serial nr tag is not on the muffler cover as shown in your FAQ. Support advises this number on the cover is the serial number 25G0523B534. The lock on one side cover fell apart while running. The latch and screw are presumably under the engine/gen unit somewhere but I have been unable see it or shake it it out. Where can I get new latch parts?

Was easy to set up, started right up with a couple of pulls. I've been running the generator on propane so far, haven't put any gas in it yet. Still breaking it in, keeping the load below 50%. I bought two generators as I want to run them in parallel to run an RV with air conditioner. Haven't hook them up together yet. No issues so far.

I bought this for tailgating. After a small hiccup and a break in period, it ran for the entire time we needed it. We ran a TV and a phone charger on it for 3.5 hours with no issues. I look forward to using it more and more! Very happy with it. We also helped a new dad power his baby bottle warmer with it!

Have had it for 1 week and very pleased. Installed soft start unit on 13,500 btu camper ac so I could go with a smaller, lighter and more portable generator. The igen2550DFc has no troubles starting and running the ac along with powering other items in the trailer at the same time. Overall pleased with the decibel levels even at max run. The dual fuel feature is perfect and very flexible.

It started easily right out of the box. It easily ran a full sized refrigerator/freezer, multiple lights, and charged several devices all at the same time. It could have handled a heavier load. Running on propane it produced almost zero fumes and ran for many hours on just 1/2 bottle propane. It is very quiet, almost as quiet as my neighbor's Honda that cost much much more. I'm thinking about buying a second one to hook to this one for the next hurricane. Light weight and easy to handle. Highly recommend it.

Followed instructions to set it up, and it started on the first pull. Quiet! Stable output. It's great on the first day. And from a comment elsewhere, I did check the float bowl screw to be sure it was closed before first startup (it was). Other reviews are very positive, price is competitive. Remaining is only to judge it's performance over time, which is positive in other reviews.

I own several small generators for our food trucks. These are an excellent value and perform well. Easy to start and the parallel function comes in handy when we are doing more menu items and running our AC in summer. Very happy with these generators.

Does everything I needed to do? And Moore, I like it that it's gas and propane.

Just bought this product starts on the first pull great product

Recently purchased to charge golf cart. Its perfect size and weight to carry.