First I have to admit that I generally don't like negative reviewers. I usually write them off as people with bad luck or lack understanding of how to use the product. Unfortunately I'm going to be the negative reviewer here. Maybe I had a case of bad luck but the circuit board on the spa went bad in about four days. Luckily customer service (thank you Wayne) was very helpful and they overnighted a new circuit board along with two free filters for my trouble. Now I consider myself intermediate as far as electronic adeptness goes, so I was able to swap the boards myself and get the spa working again. Otherwise it would have been a week or so before a technician could have done it. Anyway to make a long story short, I swapped out the boards and the spa is working again. Since Watkins makes these hot tubs and I bought it on sale for only $3,000 I sort of chuckled to myself at the "fools" who go to the spa dealers and pay $8,000+ for hot tubs made my Watkins. I imagined some factory worker making Lifesmart and Caldera / Hot Springs spas side by side with the same parts and just stamping different names and cosmetics on the outside. Unfortunately that was a daydream, reality is different. You get what you pay for here! Inside this spa I see pipes being held by zip ties, fairly thin and rough textured shell, plastic support framing... It's a bare bones hot tub. Watkins for the most part, knows what they're doing so it heats water and the plumbing gives you some decent jet action. I would have rated this a 4 but having to swap out the circuit board, even if this was just a fluke, costs 2 stars. Anyway I hindsight I almost wish I was the "fool" that went to the spa dealer and overspent on a upgraded hot tub. Oh well the savings could be put to good use somewhere.

We’d been considering a hot tub for a few years now...we have kids who love water and there’s nothing better than relaxing in the evening in a hot tub. We wanted a low cost spa because we couldn’t stomach spending $10K+ on one. Spa took a few weeks longer to arrive than expected to the driveway (plan on flexibility), and I hired a specialty mover to get it to the backyard. The $ you save on a big box store tub involves more “work” on the customer end...electrician to install the outlet ($$) and a mover to move to the backyard ($) or give the delivery guys cash to do it (which I wasn’t sure they’d agree to so I hired some it’s else). If you have access to a pallet jack, it comes sideways on a pallet so you could probably get it to the backyard easily with 2 folks. I think the fancy spa stores would also fill and start up the tub for you with initial chemicals. So if you’re more of a DIYer, this is the cheap way to enjoy some hot tubbing. My one complaint about the actual spa...the big manual flow valve makes lots of noise when opened fully so we set it at low to medium flow. I called and asked the company, and they said that’s just how it is. Oh well. Not a deal breaker for us.

We have had our hot tub for a few weeks and really love it! The price was great and we don’t have any complaints! Its not super large, but plenty of room for the two of us, and you could easily have two couples or a few kids too but there just isn't a lot of leg room! We have it outdoors and plan to use it year-round! The jets are great too! Some reviews thought the jets weren't powerful enough, but we are very happy with them! You can adjust that depending on how many seats you have turned on at a time! The waterfall and colored lights are cool also! Overall, we are so glad we bought this hot tub!

Seems well made, nice and clean in the equipment access area. Plenty of room for maintenance such as winterizing. Jets are powerful and will lift you off of seat, depending on how the diverter value is set. Heats up and holds temperature nicely. All and all nice addition to the yard.

Very powerful jets, well constructed. I did my research and this was rated as the best mid-level hot tub. More than lived up to its reviews. A friend has a much more expensive hot tub and the jets aren't nearly as powerful.

Have this spa for 1 month. It is roomy, comfortable and relaxing. Has many of the features of a more expensive hot tub. Wish there was another pump for all of the jets to work at the same time. The water temperature stays at the set temperature.

The spa is great love it....getting it to arrive to me was a real hassle. Shipping company only arrange for it to be delivered to me after I made several phone calls to them. And then is was different logistics company that finally delivered it to me 7 days after I was original to receive the spa.

I purchased the spa and expected a lesser quality considering the price but it surpasses our previous spa in jets and for about 1/2 the price Very very pleased. Our previous spa was left at our previous home when it was sold. Once it was put in place, which we needed help as we are both 74, my husband easily did the wiring and it was ready to go. Our previous spa was purchased to alleviate leg cramps that he has gotten due to multiple surgeries. He now has arthritis in his back and he has noticed more comfort at night from both.

Brought last month and it really looks and functions well. I hated the fact that the delivery was dropped in the middle of my driveway and I could not pay extra to have it rolled into my backyard. I am a senior with health problems and had to wait several days for help. Plus the driver had a poor attitude.

This spa does not come with any electric parts at all. The last spa we had came with all the equipment and supplies needed for the electrician. Be prepared to spend an extra $500-$700 on getting the spa ready to be plugged in. Additionally, you must get the spa to your backyard or final destination. We were able to get the delivery guys to bring it to our backyard but had to pay for that too. We were relieved to get it to our backyard, it is HUGE. You can fit 7 people, it heats up SO fast (4 hours max), I am just worried about our first electric bill. Overall, we are thrilled. Get this spa when it is $1000 off so you have that $1000 to spend on other things.