Hello there, Thank you for taking the time to leave a review. We’re thrilled to hear you’re enjoying the quiet yet powerful performance and the versatility of the heat and power settings. Your feedback about durability and the folding handle are very valuable to us—we’re always looking for ways to improve our designs to better suit your needs, especially for travel convenience. We’ll be sure your suggestions are passed along to our product team for review. Kind Regards, Shark Clean

Hi Qwerty, Thank you for taking the time to leave a review. We're please to hear that your happy with your SpeedStyle's performance. However, we're disappointed that the power button is awkwardly positioned and you're hearing a strange noise. For assistance, please refer to our online product support page below, or feel free to reach out to our team via phone at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. https://support.sharkninja.com/article/HD700-Series-Shark-SpeedStyle-Pro-Hair-Dryer-Troubleshooting-Guide Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re really pleased to hear that your unit is working well, but we’re very sorry to learn about the noise level you’ve experienced. We completely understand how uncomfortable that must be, needing ear protection during use and experiencing ear pain afterwards is certainly not what we’d expect. Your feedback is important to us, and we truly appreciate you bringing this to our attention. We recommend reviewing the troubleshooting steps in our support guide, which walks through common causes and solutions. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you. https://support.sharkninja.com/article/HD700-Series-Shark-SpeedStyle-Pro-Hair-Dryer-Troubleshooting-Guide?redirect=false Kind regards, Shark Beauty

Hi Kero, Thank you for taking the time to leave a review. We’re truly sorry to hear that your SpeedStyle is not working. We understand how disappointing this must be, especially since it’s still practically new, and you’re unable to receive a refund. This is certainly not the experience we want for our customers. For the fastest support and an update on your case, please reach out to our Customer Care team using the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Clean