Hola Yenifer, Muchas gracias por tus comentarios. Lamentamos mucho tu experiencia con el secador de pelo. Suena muy frustrante. Definitivamente, algo no suena bien si el aparato ni siquiera se entibia. Por favor, llámanos al 1-855-427-5127 para que podamos revisar esta información y ver qué podemos hacer. Queremos asegurarnos de que esto se solucione correctamente. Estamos disponibles de lunes a viernes de 9:00 a. m. a 9:00 p. m., hora del este, y los sábados de 9:00 a. m. a 6:00 p. m., hora del este. Atentamente, Shark Clean US.

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear about your experience and understand how frustrating it is when a product overheats, especially when using specific attachments like the curling diffuser. That’s certainly not the experience we want for our customers. Your feedback is important to us, and we’d like the opportunity to look into this further and see how we can help. Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, someone from our team will reach out to continue assisting you. https://support.sharkninja.com/article/HD700-Series-Shark-SpeedStyle-Pro-Hair-Dryer-Troubleshooting-Guide?redirect=false Kind regards, Shark Beauty

Hello there, Thank you for taking the time to leave a review. We’re thrilled to hear you’re enjoying the quiet yet powerful performance and the versatility of the heat and power settings. Your feedback about durability and the folding handle are very valuable to us—we’re always looking for ways to improve our designs to better suit your needs, especially for travel convenience. We’ll be sure your suggestions are passed along to our product team for review. Kind Regards, Shark Clean

Hi Qwerty, Thank you for taking the time to leave a review. We're please to hear that your happy with your SpeedStyle's performance. However, we're disappointed that the power button is awkwardly positioned and you're hearing a strange noise. For assistance, please refer to our online product support page below, or feel free to reach out to our team via phone at 1-855-427-5127. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. https://support.sharkninja.com/article/HD700-Series-Shark-SpeedStyle-Pro-Hair-Dryer-Troubleshooting-Guide Kind regards, Shark Clean

Hi there, Thank you for taking the time to leave a review. We’re really pleased to hear that your unit is working well, but we’re very sorry to learn about the noise level you’ve experienced. We completely understand how uncomfortable that must be, needing ear protection during use and experiencing ear pain afterwards is certainly not what we’d expect. Your feedback is important to us, and we truly appreciate you bringing this to our attention. We recommend reviewing the troubleshooting steps in our support guide, which walks through common causes and solutions. If the issue continues after trying these steps, our customer support team would be happy to assist further and explore available options with you. https://support.sharkninja.com/article/HD700-Series-Shark-SpeedStyle-Pro-Hair-Dryer-Troubleshooting-Guide?redirect=false Kind regards, Shark Beauty

Hi there, Thank you for taking the time to leave a review on the SpeedStyle. We’re glad to hear that you love the product; however, we’re truly sorry for the disappointment regarding the lack of a diffuser attachment. We understand how important that feature can be, and we’d love to help. Kindly contact our support team, and we’ll be happy to assist you with purchasing the diffuser. The part number for this item is 541LX341HBK. You can feel free to reach our team using the link below, we’re always here to help. Contact Page: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Shark Beauty CA