We love this microwave! This appliance has many nifty features including Add 30 Sec. that we think you'll love. With this Add 30 Sec. feature, you can quickly start cooking or add extra time in 30-second increments, perfect for reheats and quick adjustments. This microwave also has a Timer on/off feature that operates as a convenient minute timer that can be used anytime, even while the microwave is running. We are confident that this microwave will serve you well for many years to come.

We encourage you to review page 25 of the online Owner's Manual for details of your warranty coverage - https://products-salsify.geappliances.com/image/upload/s--I9PEQcvh--/ac43fe98fe505bc70d6e7a27713907defd49ea74.pdf - We do not recommend prying the door latch open as this could cause further damage and void your warranty.

Perfect! Congratulation on your new microwave! This unit has Defrost times and Power Levels and you can start cooking instantly with one-touch convenience. You can adjust the cooking time, thanks to Sensor cooking controls! Got kiddos? The Two-Step Child Lock feature helps prevent unintended use by younger family members, with the option to deactivate it if not needed!

The two-step child lock feature helps prevent unintended use with the option to deactivate it if not needed. We're thrilled to hear you're enjoying this microwave, and we're confident it'll continue to impress.

We want to help you with your microwave not heating. We recommend checking that the timer function is not accidentally enabled. You can disable the timer, by pressing the "Timer On/Off" button. You can find more information on page 21 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--I9PEQcvh--/ac43fe98fe505bc70d6e7a27713907defd49ea74.pdf If the issue persists after troubleshooting, we recommend calling our warranty department at 1-833-426-3393.