Just received this generator and had minimal assembly to do. Although the wheel axle assembly was different than in the diagram, it was it was easy enough to figure out. Overall I am very pleased with this big boy. We live in hurricane territory and have power outages that can last for days. Although I hope I never need to use it, it will provide all the power I need .

We just got our Westinghouse WGen1200DF today! My handy husband had no problem putting the wheels on and getting it mobile. We live in a rural area on a steep hill and can get trapped in icey weather. Finally, this year I can have peace of mind about that possibility. Thank you!

Still need to hook up our natural gas connection, this unit replaces a gas only 9500 which performed well for our whole house including AC, but it bogged a little when the AC would kick in, so I went with this unit since it has more surge capacity. I will say the engineer that thought the battery with a nut/bolt terminal was a good idea should rethink that. Big hands trying to hold that nut and put the bolt on led to more time chasing the loose bolt than actually putting the entire thing together. Not that I'm looking forward to another outage, but we will be more than ready, maybe the wife will be able to wash clothes during the outage too!

We have three kids under 7 in Southeast Texas. Ever since the big freeze in 2021 we have had many extended outages from events like storms, derechoes, and hurricanes. We got by with a small generator but after soft start issues and multiple days over 100 degrees, we needed to upgrade to a more powerful generator and could not spend alot or justify a permanent backup generator. This 20kW SHOULD do what we need it to--power the big A/Cs and a majority of the house. We'll see as now I am waiting on an electrician to upgrade the receptacle from 30 amp to 50 amp. One thing to note is that this was delivered and left on a pallet. Getting the wheels on was not as bad as I thought but getting it off the pallet was a challenge. I do not own any pulley or lifting systems, so that kinda sucked. I am hoping this bad boy can handle keeping us functional. We just got back up and running after Hurricane Beryl--5 days no power. This Westinghouse 20kW was delivered AFTER we got power back...3 starts for not communicating how it would be delivered, missing washers for the wheels, and not having a chance for a trial. (Leaving this review gets me a Westinghouse 15ft powerstrip)

The reviews I read prior to my purchase were all positive but I was still pleasantly surprised on how rugged it is. I'm still in the break-in period but the voltage is steady when applying loads and it runs good. I'm confident it will run the house when needed.

Purchased in January and it is a rather impressive device. It is sizable, and heavy. The option to remote start, st switch, and run off of several different fuels places this device over it's competition in my opinion. I do wish they would either include the st switch or reduce it's price but ultimately having that option is a smart move.

Everything looks good out of the box. Wheels went on easy (thanks to the stand it ships on) and the delivery guys waited to help me unload it off the stand. If I didn't have help getting it off the shipping stand, it would have been very difficult. Moving the generator around is surprisingly easy given its size and weight. Opened oil drain valve and washer. There was at least a cup of oil that came out. I don't like the design of the drain plug here as it basically spills onto the bracket and you're supposed to place a pan under the feet to catch the oil (with feet inside pan getting oily). Probably best to use a valve with drain hose in place of drain plug. Filling with oil is a little awkward, be sure to pour slowly as recommended in manual. Dipstick is a little awkward, but not terrible. Initially I tried to start with propane but it was idling very rough. Ran it on gas for about an hour. Tried propane again and it started without an issue. I will cold start on propane next time to make sure there’s not an issue. The manual displays the propane hose with an additional regulator, but does not have one on the hose included with the generator. The regulator is on the generator already and the manual is likely incorrect. The Low/Smart Idle setting dropped the voltage to 190 and the frequency to 40 hz. Portability and noise level are good given the size and output. Very maneuverable on hard surface. Grass or soft surfaces may prove more difficult. I will continue to update this review as I use it more.

I purchased the WGEN 12000DF a week ago and have set it up and run it. Everything went great with the setup and running. The only issue I have is the lift bar is too short for the frame opening. This does not interfere with using the generator and I will check with Westinghouse as to a resolution to this. Overall I am extremely happy with my purchase and will recommend it to others.

Had the 15000 dual fuel for a few months now and have run a decent amount of hours on it, over 100 for sure. Changed the oil, changed fuel filter, air filter checked regularly and cleaned as needed. Ran exclusively on gas for the entire run time until 3 days ago when it suddenly just died and then would not restart. Gas tank 2/3 full. Hooked it up to the propane bottle from my grill and it fired right back up. Not sure what the issue is at this point but I use the generator to supplement my solar array so I have just continued to use it on propane. The unit itself has been awesome, it runs whatever I throw at it and just chugs along, but for sure however my experience goes with support trying to get this gas issue figured out will determine what I think overall of my purchase.

My neighbor bought this and my electrician recommended this generator. I have a dual panel breakers box so I needed this model. I ran it for about 7 hrs to break it in and have changed the oil and oil filter. Very easy to change. It didn’t bat an eye when I tested it hooked up to the house. However it does take it two times to start each time and on one occasion it died and restarted by itself. The life timer on the unit also stopped working after that for some reason. Other than that, it is simple to operate.