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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars1,856 ratings1,856 reviews
  1. 5 stars81% (1,506)
  2. 4 stars14% (252)
  3. 3 stars3% (47)
  4. 2 stars1% (14)
  5. 1 star2% (37)
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Showing 71-80 of 1,856 reviews
Jun 5, 2025
Dirty Dave
5 out of 5 stars review

Great generator

This will run the whole house when the power goes out. Minimal assembly, east to understand instructions and user friendly features for ease of maintenance. This is my second westinghouse generator the first is 9 years old and has over 300 hours on it and it still works great.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 10, 2025
MackD
5 out of 5 stars review

EXCELLENT PRODUCT.

Bought this about 1 month ago for a portable whole house generator. What a machine. It powers two AC systems (5 ton and 3.5 ton), dryer, refrigerator, all lights, all plugs, oven, microwave at the same time and didn't break a sweat!!! Good instructions on assembly, use, maintenance and great labeling of all important parts and switches. Comes with an oil funnel (thank you very much) and spark plug wrench. Works as well as the Generac we previously installed and it comes with us when we move!

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jul 8, 2025
Briandthug
5 out of 5 stars review

Great Generator!

Excellent specifications. Comes with a V-Twin engine. Also comes with propane hose with regulator as well as natural gas hose (mine was missing but they are sending out asap). Additional items include engine oil, battery charger, tool kit with spark plug wrench, and funnel.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 26, 2025
Brian77008
4 out of 5 stars review

Wgen14500tfl

I bought this generator as a home back up generator and have it connected through my electric panel with a 50 amp breaker I have a 3200 ft.² home with an additional garage apartment that is 600 ft.². This generator is able to run my whole house, including three air conditioners. I have a 4 ton, a 2 ton and a 1 ton. The 4 ton and 2 1/2 ton are for the house and I put soft starts on them. The 1 ton is for the garage apartment with no soft start. I have used this generator during power outages, and it will start and run all three AC units as long as they do not start at the same time. I've had no issues with the generator stopping during AC starts. I just hear it changing to a low tone as more load is put on it, but it has never stopped. I would recommend this generator for anyone looking for a home power back up.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jul 18, 2025
cjh53719
5 out of 5 stars review

GREAT PORTABLE HOME GENERATOR

Bought this generator as Westinghouse was recommended by our electrician. Looking for a size that could power all things needed if/when a power outage would occur. Wanted a Tri-Fuel as this will be set up for natural gas, but have the flexibility to run on regular gas or propane.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 27, 2025
Paulrg
3 out of 5 stars review

WGEN14500/18000, initial review

Only 3 stars at present until Westinghouse responds. And, no recommendation until Westinghouse responds. Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues. I put in 5 gallons of 87 octane unleaded gas (<10% alcohol). The generator started immediately, with no issues. I let is run for an hour without any load connected. I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust. Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ. I did not connect it to my house, choosing to wait until the following day. Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference. I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave. I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response. Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used. Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.

Review from westinghouse.com
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Aug 8, 2025
Bad Generator
1 out of 5 stars review

Not worth the money

My unit ran great the first few times I used it. After the 3-4 time I went to use it, it wouldn't start and if it did only stayed running for a few mins. Took it to factory authorized repair that kept getting same bad part several times. After 2 1/2 months they are finally replacing the unit, I'll never buy another of these.

Review from westinghouse.com
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May 29, 2025
Bob Za
5 out of 5 stars review

GREAT GENERATOR!

I bought this Westinghouse generator because it was a TRI Fuel type and had a twin V engine, remote start and with more power than I need. This generator should last a long time. Built very well. Easy to install. Directions were easy to follow. A well built machine.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 16, 2025
Clif sr
5 out of 5 stars review

A Beast of a Generator!

Power outages are common where I live, so I bought this generator to power the whole house when needed. This thing does not disappoint as it powers everything in the house (3 ton ac, 55 gal water heater, well pump, clothes dryer...everything) with ease and even has power to spare. The tri-fuel feature is great too, as it gives you options for fuel sources. Starts up quickly and is quieter than some smaller generators. I no longer dread power outages!

Review from westinghouse.com
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Jun 24, 2025
WaltCooks
5 out of 5 stars review

Big Power for the money

Purpose of Purchase: Bought this generator to power my food truck during service and as a backup power source for my home during outages. Upgrade Justification: I upgraded from an 8kW generator, which required refueling during long events (e.g., 12-hour shifts). Refueling meant pausing service—even with a line of customers—just to add gas. That's no longer an issue. Performance: This generator ran for a full 12-hour period on a single tank of gas without needing a refill. That's a huge plus and a game changer for continuous service. 🔑 Key Notes & Considerations: CO2 Sensor Issue: The generator shut off three times while running in an open field. The lights indicated a CO2 sensor error. I solved this by placing a fan near it to keep air circulating—worked like a charm. Unsure why it triggered in open air, but something to watch for. Battery Management: After my first test run, I forgot to turn off the battery switch. Several hours later, I noticed a light still on. Unfortunately, the battery drained completely and now won't recharge. Major downside: If the battery dies, there's no manual recoil option to start the generator. Jumper cables from your car or a power pack will resolve this issue. ✅ Pros: Long runtime (12+ hours) on a single tank Powerful enough for food truck and emergency home use Smooth, quiet operation Moderate noise ❌ Cons: Sensitive CO2 sensor (may require extra airflow) No backup manual start option Battery can die easily if left on and won't recharge

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001