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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars
2,052 ratings2,052 reviews
  1. 5 stars81% (1,662)
  2. 4 stars13% (274)
  3. 3 stars3% (58)
  4. 2 stars1% (16)
  5. 1 star2% (42)
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Showing 71-80 of 2,052 reviews
Sep 4, 2021
Reviewer name: jsjr58
5 out of 5 stars
5 out of 5 stars review

Top of the line

I brought this generator in May and have used it a few time when the power went out. We had a 50 Amp connection wired to the house. My house is all elect and the generator ran everything in the house including the AC. I have only used propane up to this point. My house is a 2100 sq ft home and it had no problem powering everything.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jul 29, 2023
Reviewer name: Chicho12
1 out of 5 stars
1 out of 5 stars review

Nothing But Problems

We bought this generator to run a food truck. It starts great, but turns off on its own every 5-20 minutes. We have done all of the troubleshooting and nothing helps. It is very frustrating. Also, it is very loud. The power is great, but that doesn't help much if it won't stay running.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eCommerce

Hello, thank you for your purchase, we are deeply sorry to hear that you have not been able to keep the generator running! Please contact us at 1-855-944-3571 or support@wpowereq.com and we will be happy to help you with your generator! We look forward to hearing from you! Thank you, Zach - Westinghouse

Sep 29, 2021
Reviewer name: DrBST
5 out of 5 stars
5 out of 5 stars review

Excellent value & features for the price!

I spent months looking for the right generator for my home, no doubt pushing 100 h of research online (and loud eye-rolls from my better half). I debated a whole home generator and, while I could get more power, I could not easily take it with me should I move, plus the significantly higher price tag. For the frequency of power outages we get in central Texas, the WGen12000DF was the perfect mix between power, features and price. Especially attractive to me was the ability for the dual fuel option and the very low TDH% (I didn't want to worry about all the electronics that could be plugged in at the moment when the generator came on). Do your homework and take time to shop around; but if you're looking for a powerful generator you can't go wrong with this one.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Apr 22, 2022
Reviewer name: Peggy L
5 out of 5 stars
5 out of 5 stars review

Perfect

Arrived in perfect condition. Followed enclosed instructions and it started right up on propane. Ran for 30 minutes. No issues. Paired the remote. Used the box for cover in garage by cutting handle and wheel slots. Came with nice oil drain hose connected. Did not attach lift hook so it would fit in space I had for it and in box for dust cover.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 24, 2022
Reviewer name: Adopted FL Native
5 out of 5 stars
5 out of 5 stars review

Perfect Home Generator

I purchased this generator approximately 1 year ago. I'm a Florida resident who has experienced several Hurricanes. Fortunately we have had none since my purchase. I have run the Generator frequently, in my case on Propane only. I can tell you that the generator responds perfectly every time I routinely "exercise " it. It responds to my household load , Whole house AC, Pool equipment and all. house hold appliances including electric Clothes Dryer, Oven, Stovetop, Dishwasher, Microwave, etc. etc. It works great . Incidentally the Harmonic distortion level of this unit creates a positive environment for all of my electronics including TV, Digital streaming, WiFi... you name it.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Feb 12, 2021
Reviewer name: Michael2750
5 out of 5 stars
5 out of 5 stars review

Solidly built unit

I bought this generator mid-way through 2020 but was not able to really check it out and write a review until now.. Let me explain I work in emergency preparedness for a large utility and do to the pandemic and multiple storms in 2020, I had to put my new generator on the back burn. I will say that I researched many other units and waited @ 6months for this one to become available. I could not be more pleased wit the quality of the unit and the solid design. Hopefully I will not have the need to use it anytime soon but have great piece of mind that my wife will not be in the dark should we we affected by a storm and I am away working to help restore power for others.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 18, 2021
Reviewer name: SirWalt
5 out of 5 stars
5 out of 5 stars review

Powerhouse

I set this generator up to run my house. Plugged it directly to the breaker box from the 50amp plug. It worked flawlessly. Only had a bit of a drag on it when the a/c kicked on (as expected). Carried the load easily on propane. It is pretty quiet for a generator this size. I couldn't be more happy.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 14, 2024
Reviewer name: Thomas M 713
1 out of 5 stars
1 out of 5 stars review

Westinghouse Wgen20000c

Do not buy this generator!!!!! It's brand new out of the box trying to do first start up and won't start . I spent a tun of money on this and you would think it would at least start by the 3rd attempt but nothing. Very disappointed and feel like I've been robbed money.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hello, We're truly sorry to hear about the challenges you've faced with your generator. Thank you for taking the time to share your feedback with us! Your satisfaction is our top priority, and we're committed to ensuring that you have a positive experience with our products. We appreciate your patience and look forward to resolving this matter to your satisfaction. At your earliest convenience, please contact us at support@wpowereq.com or 1-855-944-3571, and we'd be happy to assist you. Thanks, Sydney, Westinghouse

Aug 3, 2022
Reviewer name: thelegendisbak
5 out of 5 stars
5 out of 5 stars review

Awesome whole house generator!

Awesome generator - received this at the end of June due to some delays. Once it arrived; hooked it up and tested it out with my transfer switch (yes supports transfer switch!) and it powered literally everything i needed it to which was everything in my house - The true test! Washer, dryer, ceiling fans, fridge, stove, 2 FL HVAC unit - you name it, this thing can do it and with the smart features and remote start - super easy to operate! So glad I bought this - comparable to Generac and way cheaper!

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Oct 19, 2022
Reviewer name: Snakeiis
2 out of 5 stars
2 out of 5 stars review

Not Impressed

So, I set up Gen. Missing bolt for battery. Found a bolt and installed. Filled with oil and started without load. Looked around a saw gas shooting out near propane hookup and cooling fan was sucking it in and spraying all over Gen. Shut down and traced back under air filter. Removed lower housing for air filter and found one of the bolts loose too. The fuel shut off pushed out of the housing also when we tried to troubleshoot and lost more gas. Found one of the fuel lines cracked at clamp. I replaced the line. Running ok.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from Customer Care

We are sorry to hear about the issues you experienced with a new product. We will contact you shortly to learn more about the issues to share with our quality and engineering team.