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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars1,856 ratings1,856 reviews
  1. 5 stars81% (1,506)
  2. 4 stars14% (252)
  3. 3 stars3% (47)
  4. 2 stars1% (14)
  5. 1 star2% (37)
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Showing 411-420 of 1,856 reviews
Dec 6, 2024
Hudson55
5 out of 5 stars review

Excellent Generator

This is my second purchase for the same generator by Westinghouse and this purchase is for my daughter.We have several power outages a year and I can run everything I need when the power does go out with no problem whatsoever.This certainly is a well built generator and the price too is hard to beat,you just can't go wrong with this generator.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 3, 2020
Calcool
5 out of 5 stars review

Every thing as advertised

The generator arrived in perfect condition. I took advantage of the "liftgate" feature, and the delivery company's driver couldn't have been nicer. He delivered it to my garage and a half hour later I had the wheels and feet on, added gas and oil and it started right up. Love the easy fuel change system and the remote start.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 21, 2023
mick dundee
2 out of 5 stars review

Not impressed

battery was dead on first use and would not take a charge the 240V plug on generator came undone and I couldn't plug into it generator vibrated and bolts were falling out of generator positive is its clean power to run some electronics that I couldn't on other generators

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eCommerce

Hello, thank you for your purchase, we are deeply sorry to hear about your experience with the WGen12000DF! Thank you for sharing your feedback, I have passed it along to our quality control team and product development team to ensure that this does not happen again! Please reach out to us at 1-855-944-3571 or support@wpowereq.com and make things right for you! Thank you, Zach - Westinghouse

Mar 25, 2021
Passenger57
5 out of 5 stars review

Nice!!!

Packing was excellent, gen had no damage and was easily assembled in no time. Gen is 350lbs so l had my neighbor help me get it off the pallet. Hooked up a propane tank and it started on the first try. Haven't put a load on it yet waiting for my electrician to hook up interlock switch. Will update if needed, so far very pleased with purchase.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Apr 7, 2025
N. Zar
5 out of 5 stars review

Great Generator for whole home hurricane

I live in florida and bought this after IAN. I have used it twice since during helene and Milton. It ran my whole house minus one or two rooms to i clude a 4 ton ac, two refrigerators, a deep freezer, microwave, 3 bedrooms and living room. It was flawless. Propane and gas switch over is easy. The best part is an oil change is so simple with the extended hose. The nrst home purchase i ever made.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Oct 19, 2024
Helene01
5 out of 5 stars review

Saved us after Helene

Our generator arrived on week 3 no power. We are now into week 4 & can charge our phones without letting the car run, we not only have water, but hot water, & toilet flushing without hauling water. Today we are going to work on what part of our home we need to energize to get our directv and Starlink up and running, oh and I ran the dishwasher! Little things we took for granted. Great product, I would recommend. For reference, our home is ~4K sq ft, our hot water heater is 70 gallon geothermal/electric, which heated fully in half an hour. We have 100% LED light bulbs, & 2 electric heat pumps that we have not yet used. We are leaving our full size freezer off for the time being, but our refrigerator/freezer is now cold, we may stock a few items. We have an electric range, but will continue to use propane grill and camp wood stove. To us newbies it's a learning process, but again, we are very happy with our purchase.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Dec 5, 2024
TopSurface
1 out of 5 stars review

Should be Zero Stars but I can't

I bought this beast to run my commercial floor grinding and epoxy business. The first 4 months it ran well. After that it would start up and whenever I put a load on the generator it would cut off. It's a pain to keep restarting the generator every 10 to 15 minutes because it keeps cutting off. Thank you Westinghouse for making my life harder than it really is. I can run 2 generac generators nonstop with no issues.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hi, Thank you for your feedback, and we're sorry to hear about the issues you've encountered. This isn't the experience we aim to provide to our customers. We'd like to help resolve this for you. Please reach out to us at westinghousevip@wpowereq.com so our team can assist you further. Thanks, Sydney, Westinghouse

Oct 30, 2024
Gillguy
5 out of 5 stars review

Big enough to power my house

I bought this after hurricane Helene to replace a 20+ year old Coleman 6250. I wanted one big enough to run my whole house, well and central air conditioner so I wouldn't have to switch stuff on and off which is fine for a dot or two but when you're without power for weeks that gets old quickly. Hope this one last like my Coleman has and it's nice that this Westinghouse has a 3 year warranty.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 28, 2022
Gil_67
5 out of 5 stars review

Great features

I purchased this generator the first part of November from Electric Generator Direct and received it at the end of January 2022. Perfect condition. The assembly was minor and specification manual and start up operation made assembly a cinch. Very happy with the product.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Apr 13, 2025
MikeJ775
3 out of 5 stars review

Solid Generator

Bought this 2 weeks ago and ran it for 12 minutes on gasoline. Generator runs fine. Would have given 5 stars but the battery design is weak. Must remove a wheel on this heavy generator to get to the battery - there are no quick connect terminals to remove the battery. Even though my instructions say to go to the recoil start if battery issues - there is no recoil starter on this model. Battery should be located someplace other than behind a wheel for quick access to this vital component. Natural gas connector has a component that I must remove to connect to my system. Other than these items - generator appears to be solid - but I have yet to test it under load at this time.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hi, Thank you for taking the time to leave a detailed review—we truly appreciate your feedback. We're glad to hear the generator is running well so far and that you're finding it to be a solid unit overall. We understand your concerns regarding the battery access and recoil starter. Your observations are valid, and we're sorry for any inconvenience this has caused. Ease of maintenance is important, and feedback like yours helps us identify areas for improvement in future designs. Please don't hesitate to reach out to us at support@wpowereq.com or 1-855-944-3571 if you have any questions regarding your unit. We're happy to help! Thanks, Sydney, Westinghouse