The item was packaged very well. No chance the delivery personnel can damage it unless they drop it from the floor of the box truck. Simple instructions to follow on unpacking and set up before initial start. The item is a beast, very well made, and it started right up on the first go. Tested the outlets with multi meter on both Gas and Propane fuel. I haven't plugged it in to my house inlet to put actual home loads on it but so far so good.

1. Surprised the gas tank was made of metal and not poly 2. Assembly instructions mentioned the use of four (4) washers when attaching wheels to frame, (a) no washers were included (b) if washers had been provided there would not be enough space on axel shaft to use them - assumed change in axle design 3. Use as house backup power in event of hurricane or ice storm. Plan to follow breaking procedure and then put up in long term storage - owner's manual recommends draining carburetor bowl for long tern storage. Owner's manual does not provide details on location and steps to perform this task. It appears its located under the air filter housing which may be a challenge.

Bought this unit a year ago to replace a WGen9500. WGen12000 puts out home electronics grade power unlike the 9500 model. Have had several power outages and works like a champ. Currently having a problem with a short in the wiring that blows the fuse when starting. Working with Westinghouse to get it fixed.

Yes, I'm one of those that bought a generator AFTER the Texas freeze of Feb 2021. I'd planned to anyway but the ERCOT issues forced my hand earlier than anticipated. It has all the features I need to run my whole house. Hired a local electrician to install an inlet box on the house and a 50amp interlock in my panel. The genny started right up in my two tests and it's just an overall solid, well-built machine. Westinghouse seemingly thought of everything.

I received this generator today, and put it together quite easily. The battery is in a slightly inconvenient location, but it's not the worst I've ever worked on (that would be upside down in a submarine engine room bilge). You don't have to completely remove the battery to hook it up, just lift straight up and slide to the right to reach the terminal.

I've had this generator about for 2 months. It was quick and easy to setup right out of the box. The added trickle charger and propane hose were a plus. I've only run propane thus far and haven't had any starting issue. I bought this as a home backup and it works to power my main appliances, pool pump, and furnace. One down side is that Westinghouse does not make a cover for this size generator.

I purchased the WGen 12,000 Watt Portable Generator recently. Set up was easy and the unit is running fine. The only difficulty I had was connecting the battery wires - the available space is small and I needed some help to get this done. Otherwise, I am pleased thus far.

This generator was purchased to feed the geothermal heating system of the house with a 5 Ton compressor during power outages in the Northeast winter. During testing, the inrush current was too high, so a soft start device was installed. Now the generator works like a charm with no hiccups when the compressor kicks in. Starts on either fuel from the first crank. Has enough power to supply the essential load of the house through the 50A cable with interlock.

Generator is strong and works for the application that we use it for. Handles a surge well. Only problem that I have encountered is the oil sensor has some issues. I check the oil everyday that the machine is used and unplugged the oil sensor and have had "0" issues.

I purchased the WGEN 12000DF a week ago and have set it up and run it. Everything went great with the setup and running. The only issue I have is the lift bar is too short for the frame opening. This does not interfere with using the generator and I will check with Westinghouse as to a resolution to this. Overall I am extremely happy with my purchase and will recommend it to others.