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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars
2,052 ratings2,052 reviews
  1. 5 stars81% (1,662)
  2. 4 stars13% (274)
  3. 3 stars3% (58)
  4. 2 stars1% (16)
  5. 1 star2% (42)
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Showing 311-320 of 2,052 reviews
Jun 6, 2022
Reviewer name: giestrada2
5 out of 5 stars
5 out of 5 stars review

Great product

I just bought this product and it is amazing with numerous ways to connect anything and everything you can imagine and also the way it's so simple to use! Would recommend anyone who is looking for a generator to purchase this one, it's worth every penny!

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Aug 27, 2025
Reviewer name: Paulrg
3 out of 5 stars
3 out of 5 stars review

WGEN14500/18000, initial review

Only 3 stars at present until Westinghouse responds. And, no recommendation until Westinghouse responds. Assembly instruction are clear, and assembly and initial setup went pretty well, but there are a couple of issues. Once the wheels are on, the battery cannot be removed to connect the cables, so off came the wheel. Also, the dip stick is awkward to use because on a instruction plate above the stick's grip. Still, minor issues. I put in 5 gallons of 87 octane unleaded gas (<10% alcohol). The generator started immediately, with no issues. I let is run for an hour without any load connected. I do have a concern about the engine and generator stability. The engine RPM had a slight instability which sounded like a very, very, slight misfire, but no popping from the exhaust. Voltage and Frequency shown on the set's display was 240 +/- 1V, and 59.6 - 59.9 HZ. I did not connect it to my house, choosing to wait until the following day. Following day: The set powered up immediately, which was nice, but I noticed that the display was now showing an unstable frequency 59.3 - 59.8 HZ (why lower than yesterday?). Voltage was 240/241 V.. Stopped and restarted the set, but no difference. I had intended connecting to the house though the 50A inlet and interlock, but, before doing so, I decided to first look at the voltage waveform with an oscilloscope and meter. I was surprised to see that the intended sine wave looked more like a triangular wave. I don't know if this is the correct output from the Westinghouse generators, so I will look forward to Westinghouse's response. Attached are two video's showing the generators output vs my utility supply. For a valid comparison, the same test setup was used. Couldn't attach the videos because it seems that Westinghouse only accepts YouTube videos, so all I can show is a photo of the WGEN's output waveform.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hi, Thank you for your detailed feedback. We’re glad to hear that the assembly and initial startup went smoothly and that the generator powered up as expected. We appreciate you sharing your observations about the battery access, dipstick placement, and engine stability, as well as your measurements of voltage and frequency. We understand your concerns regarding the waveform and output stability, and we want to make sure everything is functioning correctly. Our technical support team will review the details you provided and follow up with you directly to address your questions and help resolve any issues. Please expect a response soon, and in the meantime, if you’d like to reach us directly, you can contact us at support@wpowereq.com or 1-855-944-3571. Thanks, Sydney, Westinghouse

Jan 17, 2025
Reviewer name: TomS Indiana
5 out of 5 stars
5 out of 5 stars review

Love the Dual Fuel Option

Had a long power outage in an ice storm and my previous generator was really lacking in the power needed to run our home. The top ratings on this product drove me to it. Doesn't really matter where you look, if they tested this product it was a top choice.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
May 28, 2025
Reviewer name: Mikemsu93
5 out of 5 stars
5 out of 5 stars review

Well built, tons of features!

Finally picked up the 14500TFc after waiting for them to come back in stock. Haven't had to use it yet, but hurricane season is coming. Tons of features and easy to use. Can burn 3 different fuel types, but I plan to have my setup to connect to my natural gas line when I need to run the house. Relatively easy to move around considering how much it weighs and its size.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jun 5, 2025
Reviewer name: Dirty Dave
5 out of 5 stars
5 out of 5 stars review

Great generator

This will run the whole house when the power goes out. Minimal assembly, east to understand instructions and user friendly features for ease of maintenance. This is my second westinghouse generator the first is 9 years old and has over 300 hours on it and it still works great.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Dec 6, 2024
Reviewer name: Hudson55
5 out of 5 stars
5 out of 5 stars review

Excellent Generator

This is my second purchase for the same generator by Westinghouse and this purchase is for my daughter.We have several power outages a year and I can run everything I need when the power does go out with no problem whatsoever.This certainly is a well built generator and the price too is hard to beat,you just can't go wrong with this generator.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Dec 18, 2023
Reviewer name: ScottyBoldt
4 out of 5 stars
4 out of 5 stars review

A Beast

My neighbor bought this and my electrician recommended this generator. I have a dual panel breakers box so I needed this model. I ran it for about 7 hrs to break it in and have changed the oil and oil filter. Very easy to change. It didn't bat an eye when I tested it hooked up to the house. However it does take it two times to start each time and on one occasion it died and restarted by itself. The life timer on the unit also stopped working after that for some reason. Other than that, it is simple to operate.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Dec 16, 2023
Reviewer name: Jessie258
3 out of 5 stars
3 out of 5 stars review

Great Features

I bought this ahead of Florida hurricane season 2023. We put together and attempted to start it hours before a hurricane was due....and we couldn't get it to start. We were lucky that we did not lose power. It turned out that the generator I bought had a bad battery. We were able to charge the battery and the generator started up.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from Zach

Hi Jessie, thank you for your review, we are deeply sorry to hear about your experience! I have passed your feedback to our quality control team to ensure that we are providing the best products possible! If there is anything we can do to help please let us know at 1-855-944-3571 or support@wpowereq.com. Thank you, Zach - Westinghouse

Nov 16, 2022
Reviewer name: SoliderBoy4Life
4 out of 5 stars
4 out of 5 stars review

Generator not staring by remote or pulling string.

The problem was my carburetor I had to taken apart and completely clean it out. After doing this it started up on the very first push of the remote button. A few people that I know had the same issue. Each of us did getthe generator by taken apart and cleaning the carburetor completely out.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Feb 5, 2023
Reviewer name: Jbflyfish17
5 out of 5 stars
5 out of 5 stars review

Fantastic Generator!!!!

My 20 year old 10K watt Porter Cable / Honda finally died during an extended power outage prompting me to research new generators. I wanted one with a Honda engine but there don't seem to be many this size. I took a chance on the big Westinghouse 12K watt dual fuel. Wow!!! What a machine! They have really made a ton of improvements compared to my old generator. Auto choke, wireless start, dual fuel, output gauges, quieter, runs more steady, and more watts all make this Westinghouse a big winner! I highly recommend it - we only have 12 hours on it so far but if it stays this reliable we will be very happy!

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001