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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars
2,025 ratings2,025 reviews
  1. 5 stars81% (1,643)
  2. 4 stars13% (270)
  3. 3 stars3% (54)
  4. 2 stars1% (16)
  5. 1 star2% (42)
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Showing 271-280 of 2,025 reviews
Dec 14, 2021
Reviewer name: JohnC
5 out of 5 stars
5 out of 5 stars review

Great generator

I bought this generator about a year ago when we were out of electrical power for about 8 days after a storm. This replaced my existing dual fuel generator that quit working after a long service career. I like everything about this generator. It starts easily, has a long run time, is quieter than I expected, powers almost my entire house. I waited to review it until I used it for a while so I could determine if I liked it or not. Great purchase.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Mar 21, 2023
Reviewer name: McSpike
5 out of 5 stars
5 out of 5 stars review

Perfect fit for my back needs

I own a house that is all electric. We occasionally have a power outage and we need a generator to run our house. A stand alone system is far more expensive for the once in a while need. This unit runs my heat pump, fridge, internet and more with the two 50 AMP connections.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 28, 2023
Reviewer name: Matt H
5 out of 5 stars
5 out of 5 stars review

Great generator with all the features you need!

After some severe weather where we lost power all day it was time to purchase a generator. Wanted the natural gas option as I'm lucky enough to have a line ran outside off my deck. Package showed up on time in great condition. Set up is simple and this generator comes with every thing you need , even the natural gas line! For the price and ease of use I would definitely recommend. Little heavy(to be expected for its size) has wheels to roll and 2 adults would have no problem lifting this into a truck if needed to move from one site to the next. Im OK with it as I don't plan to move it much once it's in place just needed a big enough generator to power the house in case we have an outage again.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 6, 2025
Reviewer name: Cornelius
5 out of 5 stars
5 out of 5 stars review

Great Generator

I bought this to power my 2,200 sq ft home. My home is totally electric and it powers everything in my home. It also powers my central a/c unit which is an a/c, heat pump combination. I tested this generator by turning on every single light, in my home and I also started my washer and dryer along with my electric stove including the oven, and even my microwave, and air fryer. I went to extreme by running EVERYTHING in my home at the same time which will likely never happen in daily living. I wanted to be certain this generator would handle the load in a power outage and it surpassed my expectations. Great generator.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jul 9, 2022
Reviewer name: Ontario Boy
5 out of 5 stars
5 out of 5 stars review

Work Horse

Great Generator that is easy to use and set up right out of the box. Does everything I need it to do plus. The control panel is self explanatory. I haven't put it under load yet, but I have no doubt it will run my household during a power outage. Lots of admiration from friends and neighbors. Happy with my purchase so far.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 11, 2020
Reviewer name: Mick and J
4 out of 5 stars
4 out of 5 stars review

9500df generator

Generator arrived in good condition. Put gas and oil in it and it started right up. Just got my power cord hooked up to transfer switch and tried it out. It handled 3 deep freezers and 2 refrigerators, a deep well pump and lights in my house and shop just fine. Can't wait to get propane line ran from my big tank to see how it does. Seems like a good product.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Apr 17, 2021
Reviewer name: jneufelder
5 out of 5 stars
5 out of 5 stars review

Better Than Expected!

I picked this up yesterday and started breaking it in today. I have to say I was pleasantly surprised at the build quality of this generator. It was incredibly easy to get setup, instructions were easy to understand. It started up first try and run very smoothly. The smart idle is a great feature! Though the instructions don't state as much, I am doing a break-in period of running it for an hour with no load, changing oil, running it again for an hour, changing oil, and then running it again with a load. I don't see a reason it wouldn't be able to handle any household load I throw at it. Will follow-up after all of this is done. Despite the weight of the machine it is incredibly easy to move around. Not only that, it even looks great. If I had any complaints it would be changing the oil. It appears to be virtually impossible to do so without an absolute mess. Otherwise, I am ecstatic about my purchase. I got a 10ft 6 gauge cord to plug directly to the 50 amp outlet. I have a feeling the setup will work very well!

Review from westinghouse.com
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Feb 2, 2022
Reviewer name: cashman215
4 out of 5 stars
4 out of 5 stars review

Hope not to use it but will be ready if I do

There is a lot packed into this unit. This is a heavy duty unit from what I can tell. Initial impressions: Pros: It's duel fuel, which was the primary reason I purchased it. The push button start is nice. I just need to make sure all the switches are in the correct positions before starting. There is enough wattage to power those things that need to be powered in the event the power goes out. Cons: The battery comes unhooked so in order to hook the battery up, I had to take the wheel back off to get at the screws to get the battery out. The oil dipstick is designed in a way where I didn't notice if the rubber piece on the stick is supposed to be inserted all the way in or if it stops up to a point with some exposure. The temperature recommendations say the lowest to go is 5 degrees F. If the power goes out in Wisconsin on a cold winter day, it's below the 5 degree threshold so I won't know how the generator will work when it's that cold. Time will tell how this will work as this is just an initial view after setting it up today.

Review from westinghouse.com
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Aug 8, 2025
Reviewer name: Bad Generator
1 out of 5 stars
1 out of 5 stars review

Not worth the money

My unit ran great the first few times I used it. After the 3-4 time I went to use it, it wouldn't start and if it did only stayed running for a few mins. Took it to factory authorized repair that kept getting same bad part several times. After 2 1/2 months they are finally replacing the unit, I'll never buy another of these.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hi, We’re very sorry to hear about the challenges you’ve experienced and the frustration with the repair process. That’s not the level of reliability or service we aim to provide. We’re glad to hear a replacement is being arranged, but we truly regret the inconvenience this has caused you. If there’s anything further we can do to support you, please don’t hesitate to reach out to us at westinghousevip@wpowereq.com with your case number. Thanks, Sydney, Westinghouse

Jul 15, 2022
Reviewer name: Treeman59
4 out of 5 stars
4 out of 5 stars review

Good generator, problem with electric short

Bought this unit a year ago to replace a WGen9500. WGen12000 puts out home electronics grade power unlike the 9500 model. Have had several power outages and works like a champ. Currently having a problem with a short in the wiring that blows the fuse when starting. Working with Westinghouse to get it fixed.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001