I bought this due to living in Texas with Hurricane season coming. Hurricane in the Gulf and I went to set it up and it wouldn't work. I called service department they were great. Missing fuse would be mailing in 5-7 days. I said since you sold me an expensive broke generator shouldn't you overnight the part. Their reply 5-7 days. So here a sit after hurricane with no electricity and a defective generator in my garage.

I said in another review how much I enjoyed this great generator running on gas but it wouldn't run on propane. I said I would update that review when the issue was resolved. It was and I am happy to say that this great generator runs GREAT on propane! It took a little of this and that but basically Lowes exchanged my first one with a second one and I couldn't be happier. I have to add that Westinghouse was going to exchange it out also but since I bought it from Lowes it was better this way. Thank you Lowes And Westinghouse for your superior customer service! My home is now more than ready with quality backup power.

Purchased generator in October they dropped in my driveway within a half hour from receiving I tried to start and starter was grinding against the flywheel I called Westinghouse no one answered phone so I left a message. Next day I received a email telling me a starter was on the way I asked who was installing they sent me a list of service places to bring it to mind you it's 410lbs. I received the starter and replaced it my self and it was doing the same thing so I called Amex they got Westinghouse to replace the unit. The new unit they sent me is doing the exact same thing now I'm told it's a warranty issue and they won't take it back. I received it opened box and tried to start within a half an hour of receiving I didn't have it for six months or a year. It never worked so how is it my problem if Westinghouse is selling defective generators.

THE BEAST IS WHAT THIS IS. ALL 432 LB'S OF HER. AFTER ATTACHING THE WHEELS AND MANEUVERING THIS THING OFF THE CRATE, IT WAS AN EASY PROCESS TO GET THE BEAST READY FOR FUTURE POWER GRID FAILURES. BOLTED ON THE LIFT BAR, FILLED THE CRANKCASE WITH THE 1.6L OF SUPPLIED OIL, CONNECTED THE BATTERY TERMINALS, ADDED SOME GAS, PAIRED THE REMOTE START FOB. THE BEAST STARTED ON THE SECOND TRY AND RAN WELL. I WILL ADD AS I READ QUESTIONS/ANSWERS ONLINE ABOUT THIS UNIT, I SAW NEW OWNERS SAY THAT AN OIL FILTER WAS NOT DESIGNED ON THIS TWIN MOTOR. I FOUND THE FILTER LOCATED FORWARD FROM THE MUFFLER ON THAT SIDE, LOWER SECTION OF THE MOTOR AN OIL FILTER RESIDES. THIS GENERATOR WILL GIVE MY FAMILY A GOOD SENSE OF SECURITY WHEN THE NEXT HURRICANE HIT MY AREA OF FLORIDA.

I have had this unit for less than five (5) months (Purchased in June of this year, and received around 20 June, 2025. It is now November 8 and the blow out of the muffler weld points occurred towards the end of October. Around the 21st or 22nd.). The unit has performed very well using only one 50 AMP outlet. The unit does still struggle when any loads peak at above 40 amps. That said, I hope to have this hooked directly into the service to test the full 125 amp capacity. Now for the bad news... As you can see by the attached images, the muffler weld points (both of them) have blown out. This is a dual muffler system and very loud especially with this issue. The other issue I have found is accessory parts for this unit are very limited. I am purchaseing a zombie box enclosure for this generator and due to the dual exhaust a customization needs to be fabricated to pipe the muffler to the exhaust ports there are no exhaust extenders nor is there a range extender for the remote fob sensor. Finally The battery charger that came with the unit does not charge the battery. Though this is a powerful unit and one that I think really gets the job done, These issues are really making it hard for me to give a better review score.

I bought this generator and it was delivered 6 weeks later. Just received it today, 8-3-21. The delivery Co. was very good, no apparent damages after checking carefully and the delivery Co. helped me move it into my shop. The quality of this generator is excellent! I like that this one produces adequate clean electricty at <5% THD. Its purpose is to power up some of my house lights and appliances and a submersible water well. After researching, I find the price is very reasonable. I will break-in the generator this coming weekend as the manual directs. It has a battery start (no pull rope), remote control & idle speed control when power is not required. I have a 100 gal. propane tank that will last about 2-3 continuous days before I must refill and/or I can then use 20# propane bottles or gasoline if needed for a longer period of time. It is saved in my air conditioned shop until I wheel it out for use. In my opinion, propane is the best cleanest and most trouble free fuel. When determining how many watts you need, be sure to stay at or below 80% of the rated watts and be sure to reduce the wattage rating also by 4% if used during 100F weather.

After our loss of power generation due to extended freezing weather in February 2021, I knew I was going to buy a solution. It took a couple of months to evaluate needs and choices, then another month to compare retail prices and availability. I was happy to find this U.S.-engineered Westinghouse packed with features and exactly what I need. An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver. I am very happy with it.

I bought this after the winter storm in 2021. First time I used it it worked great and used it for 3 hours. The next time I used it it wouldn't start so I took it to the shop and they got it fixed. Third time I used it everything was great. The fourth time it was hard to start and when it did start it backfired and died. I tried to start it again and it was making a loud knocking noise so I turned it off. Now I'm trying to get it fixed under warranty and no one will return my call. Please do not buy this thing. They don't want to do anything under warranty.

It's asking me to do a review for each of my warranty registrations, so this is my second one. As I mentioned previously, two new 20,000 Watt generators arrived without the washers for the axels, or the trickle chargers necessary to keep the battery ready to go during a power failure. I let the washers slide and just went to the hardware store, but the chargers are a different matter. There is no pull rope on these big units. No battery, no start. What's worse is that we've cranked them so they can run for the 5 hour break in period as you're not supposed to exceed 50% of the load during that time and we wanted them to be ready for a real power failure. Unfortunately we're experiencing random shutdowns. It can be restarted after about 30 seconds or so, but I'm wondering if the auto choke is kicking in and choking the engine. Whatever the case, this is not acceptable for units that are for emergency use.

I had my Electrician make two cords for the two 50 amp receptacles (100 amps) on this generator to power the whole house. Leaving out all the details, this Monster powered the whole house on just 50 amps! I will use the available 100 amps but I just thought this was amazing! I could not find any other portable generators with this amount of power and with two 50 amp receptacles. I saved roughly 50% of the cost of a standby generator. For my situation, this generator choice worked best. It's big and heavy. I think it needs at least a 20-25 gallon gas tank. It comes with a 17 gallon tank. I have not used the propane or natural options. I'm happy, wife is happy!