This Westinghouse generator has been very reliable and easy to use. It starts quickly, runs smoothly, and delivers consistent power without problems. The build quality feels solid, and it is quieter than other generators I have owned. Great value for the performance and highly recommended for backup power or outdoor use.

After our loss of power generation due to extended freezing weather in February 2021, I knew I was going to buy a solution. It took a couple of months to evaluate needs and choices, then another month to compare retail prices and availability. I was happy to find this U.S.-engineered Westinghouse packed with features and exactly what I need. An electrician installed a 200 amp, double throw transfer switch and 50 amp receptacle for this generator. This will allow me to switch over to generator power and add load incrementally. It handled my largest power users without a quiver. I am very happy with it.

Purchased the WGen 12000/15000 DF and I'm so impressed. I had an electrician install a Reliance Controls PB50 (50amp) plug to my house. Used a 50amp power cord from generator to house. This generator ran 100% everything in my house. I ran the Central A/C, ceiling fans, all lights in and out the house. TV's, microwave, wife's blow dryer, oven, furnace no problem. Didn't even bog down. I feel as though this thing had more to give than what I threw at it. I live in a 1700sf home so I hope this review can help those who are considering this unit. I highly recommend.

Great generator! Started right up on propane once I realized the fuel selector switch is mislabeled on the generator. The switch, actually, is up for gasoline and down for propane, as per the manual. See attached photo differences between generator and manual.

Purchased generator in October they dropped in my driveway within a half hour from receiving I tried to start and starter was grinding against the flywheel I called Westinghouse no one answered phone so I left a message. Next day I received a email telling me a starter was on the way I asked who was installing they sent me a list of service places to bring it to mind you it's 410lbs. I received the starter and replaced it my self and it was doing the same thing so I called Amex they got Westinghouse to replace the unit. The new unit they sent me is doing the exact same thing now I'm told it's a warranty issue and they won't take it back. I received it opened box and tried to start within a half an hour of receiving I didn't have it for six months or a year. It never worked so how is it my problem if Westinghouse is selling defective generators.

I said in another review how much I enjoyed this great generator running on gas but it wouldn't run on propane. I said I would update that review when the issue was resolved. It was and I am happy to say that this great generator runs GREAT on propane! It took a little of this and that but basically Lowes exchanged my first one with a second one and I couldn't be happier. I have to add that Westinghouse was going to exchange it out also but since I bought it from Lowes it was better this way. Thank you Lowes And Westinghouse for your superior customer service! My home is now more than ready with quality backup power.

I bought this generator so as not to be powerless like the last storm left us for a week. The delivery quick was and the setup easy. This generator will pretty much power my whole house and I'm now ready to go when we experience the next outage. Especially happy to have the natural gas option to avoid all the gas tank refills.

I bought this due to living in Texas with Hurricane season coming. Hurricane in the Gulf and I went to set it up and it wouldn't work. I called service department they were great. Missing fuse would be mailing in 5-7 days. I said since you sold me an expensive broke generator shouldn't you overnight the part. Their reply 5-7 days. So here a sit after hurricane with no electricity and a defective generator in my garage.

Overall this is a solid product with a lot of features that the competitors do not provide. There are a couple of things that Westinghouse can improve on this product. 1. Off the pallet, after installing the wheels, the wheels should be touching the ground so you can roll the generator off the pallet. This is very heavy (352lb). With the wheels not touching the ground, it took 3 adults to lift if up and move it off the pallet. 2. The dip stick is in a very awkward location. Plus, it is very hard to pull it off and good luck in trying to push it back in. other than that, it is a great product with lots of functions.

Generator starts and runs and shuts off randomly. After 15 min. , 22, 5, 45, minutes . Been with out power. Tried at 3 in n the morning after let it cool down to see if there is a overheating but exactly same thing happened as I'm writing the review. My old general 8000 after being in storage for 3 yrs works perfectly fine in my neighborhood house after I let him borrow since I bought this new gen20000 generator. Garbage. Good luck!!!! with the tech support.