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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars
2,052 ratings2,052 reviews
  1. 5 stars81% (1,662)
  2. 4 stars13% (274)
  3. 3 stars3% (58)
  4. 2 stars1% (16)
  5. 1 star2% (42)
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Showing 11-20 of 2,052 reviews
Jul 7, 2026
Reviewer name: T1tim
5 out of 5 stars
5 out of 5 stars review

Versitile, Mobile and Powerful Platform

This generator is a beast. Surprisingly easy to move around. My driveway has a slight slope and I have no problem rolling up slight incline. As all other reviews have stated, you need a helper or some type of hoist to remove from shipping crate. I fortunately have a mobile hoist in my shop and was able to handle everything on my own. My electrician that installed transfer switch was absolutely impressed with power and mobility. I have a large house that is all electric with two main panels. The dual 50 amp outputs managed the load with the large 4 zone main level A/C and lower level A/C running on a hot humid day. Again, my electrician commented this generator has more power than a lot of permanent whole house systems he installs. The mobility and TriFuel options are a powerful combo.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 25, 2026
Reviewer name: jerry813
5 out of 5 stars
5 out of 5 stars review

It's a beast of a generator.

I bought it to use as a whole house generator. Haven't used it yet. It arrived in perfect condition, it looks very well build, look forward to installing it and trying it out

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 2, 2026
Reviewer name: Dave345678
5 out of 5 stars
5 out of 5 stars review

Great features

I just got this generator and haven't had a chance to use it yet. But it is built well and big enough to run my home, which is why I bought it. So far so good.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 11, 2026
Reviewer name: CLJ22
4 out of 5 stars
4 out of 5 stars review

Started right up!

I brought this generator today brought it home and hooked it up to LPG To see how it ran. It started right up without any issues however it is a little bit noisy.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 15, 2026
Reviewer name: JoDaws
5 out of 5 stars
5 out of 5 stars review

Very happy with my purchase

Well packaged. Easy assembly. Fired right up. For the weight it is, it is easy to move with just one person when using attached wheels and handle. So glad I purchased it!

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 12, 2026
Reviewer name: bigjack44
5 out of 5 stars
5 out of 5 stars review

User friendly generator

Generator is easy to assemble. Directions are easy to understand. Able to install and uninstall wheels to move from the generator from outdoors to indoors and then through a tight doorway to put it away in storage until it needs to be used.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Sep 6, 2026
Reviewer name: Eagle Eyez
5 out of 5 stars
5 out of 5 stars review

Powerful

The Westinghouse WGen20000TFc is powerful, well-built, and easy to use. It started right up and gives me peace of mind knowing I can power my home during an outage. Highly recommended!

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jun 9, 2026
Reviewer name: SpartanG970
5 out of 5 stars
5 out of 5 stars review

WGEN20000TFC

I bought this in April and performed all the break in procedures and the tested it on my 1600 sqft home with a 4 ton heat pump. This powerhouse didn't even flinch when the ac kicked in with plenty of power to spare. I recommend this product if you don't want to miss a beat when a power failure occurs.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Jan 11, 2024
Reviewer name: Chrislong77
1 out of 5 stars
1 out of 5 stars review

Been to the shop twice.

I bought this after the winter storm in 2021. First time I used it it worked great and used it for 3 hours. The next time I used it it wouldn't start so I took it to the shop and they got it fixed. Third time I used it everything was great. The fourth time it was hard to start and when it did start it backfired and died. I tried to start it again and it was making a loud knocking noise so I turned it off. Now I'm trying to get it fixed under warranty and no one will return my call. Please do not buy this thing. They don't want to do anything under warranty.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hi Chris, thank you for your review, we are deeply sorry to hear about your experience with both the unit and our customer care team. I have passed your feedback along to our quality control team and head of customer service to ensure that we are providing the best products and customer experience. Please reach out to us at westinghousevip@wpowereq.com and we will escalate your case to ensure you get the help you need! Thank you, Zach - Westinghouse

Jul 9, 2024
Reviewer name: Gina2024
1 out of 5 stars
1 out of 5 stars review

Broke generator

I bought this due to living in Texas with Hurricane season coming. Hurricane in the Gulf and I went to set it up and it wouldn't work. I called service department they were great. Missing fuse would be mailing in 5-7 days. I said since you sold me an expensive broke generator shouldn't you overnight the part. Their reply 5-7 days. So here a sit after hurricane with no electricity and a defective generator in my garage.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
reply from eComm

Hi, We sincerely apologize for any inconvenience this has caused you. Thank you for bringing this to our attention, as it helps us identify areas to improve our products and services. Should you have any questions or concerns, please don't hesitate to reach out to us at westinghousevip@wpowereq.com and we'd be happy to assist you. Thanks, Sydney, Westinghouse