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Customer reviews for Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start for
Westinghouse 28,000/20,000-Watt Tri-Fuel Gas, Propane, Natural Gas Powered Portable Generator with Remote Electric Start
4.7 out of 5 stars
stars
2,052 ratings2,052 reviews
  1. 5 stars81% (1,662)
  2. 4 stars13% (274)
  3. 3 stars3% (58)
  4. 2 stars1% (16)
  5. 1 star2% (42)
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Showing 141-150 of 2,052 reviews
Jun 7, 2024
Reviewer name: Wolfstep
5 out of 5 stars
5 out of 5 stars review

This thing is a beast!

Initial review is this is a beast. If your looking for a roll into your truck and go, this is not the one. It's heavy and huge! With that said, ran it for the initial run in period with my 30ft travel trailer as the load, AC on and everything else electric I could turn on and it didn't even blink. Startup of this generator was as easy as checking oil, adding gas and pressing the start button. I haven't seen the problems others have whined about. If I do ill update at a later time. Follow the instructions, which are easy to follow, and you are good to go. The only thing I did find noticeable is it is a tad on the louder site, but it is a V twin engine and again high in watts and amps so to be expected. When the power goes out to the house, don't particularly care as it's outside.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001
Oct 23, 2022
Reviewer name: ww12491
2 out of 5 stars
2 out of 5 stars review

Works but Engine shuts off after 5-10 minutes of o

Bought this as a backup generator for my house and it performs as it should under load but the engine shuts down after 5-10 minutes of operation. Doesn't trip any breakers and starts right back up after shutting down. Being brand new this should not happen for what these cost.

Review from westinghouse.com
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reply from Customer Care

We are sorry to hear about the trouble you are experiencing. Please contact us so we can identify the cause and solution. westinghousevip@wpowereq.com provide your contact and a tech can reach out.

Jul 16, 2024
Reviewer name: Greyfox
5 out of 5 stars
5 out of 5 stars review

Power and Versatility in one

Overall, I'm very impressed with this Westinghouse generator in terms of both the amount of power it provides, expansion capabilities, quality construction, and versatility of use. I bought this generator to be primarily used for home power in case of emergency. With up to 12,500 watts of surge power and 9500 watts running power with gas, it can handle pretty much my entire house. I LOVE the dual fuel options, as I usually have plenty of propane I can use as well. Even though the surge and running wattage is a bit lower when using propane, I still have plenty of juice to power the necessary items when the grid goes down. Esthetically, the generator is very handsome, with neat lines and logical functionality. I will be using the 30 amp/240 volt plug with a house transfer switch for now, but having a 50 amp/240 volt plug allows me to upgrade in the future. Before I bought this generator, I did quite a bit of research. This generator, the Wes9500DFc is by far the best for the money. I would highly recommend this generator if you're looking for one of the best that combines awesome looks with high performance. POWER…VERSATILITY…QUALTY…you get it plus more with this Westinghouse 9500 DFc generator.

Review from westinghouse.com
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Aug 5, 2023
Reviewer name: G8keapor1
5 out of 5 stars
5 out of 5 stars review

Great generator

Only complaint is it is transfer switch ready. But you have to use arduino or do some serious research to get the st switch wire functions to be able to connect this to a real ATS unit. I use an Eaton ATS and have an arduino to accept the remote start/stop wires on the ATS unit to send a three second ground out pulse to simulate the push of the start/stop button. A slight pain in the but if you don't know coding but there are enough open source fully functional code scripts that you can utilize to make it work. It makes no sense why they claim it to be transfer switch ready but then don't allow you to use the startup feature of a real automatic transfer switch. Instead they only offer the st switch which doesn't utilize the 50amp out, doesn't give you a one minute timer before cutting the generator on or off incase it's just a flicker vs an outage, and is way overpriced for its overall lack of usefulness given it wasn't even designed to be used at the recommended distance from your house. Sure you could use it in conjunction with an ATS to start the generator and just have a 9watt led light bulb plugged into it to get it to turn on and stay on but that does rob you of a few watts and I don't know the long term effects for using that and the 50amp plug. From what I have heard it can cause your breaker to trip on startup rendering the whole purpose of an ATS useless. They should make a plug in module for the ST switch plug that you could plug your industry standard two wire remote start/stop wires from an ATS switch. (Hey Westinghouse that suggestion is for you.). That said I got mine to work using an arduino and have my generator permanently mounted (wheels removed) on a concrete platform with an aluminum weatherproof case that is ventilated outside so there is no concern of it auto starting inside the garage. This portable unit provides enough power to run my living room, microwave and fridge, water heater, well pump, septic pump, my master bedroom, and one of my heat pump a/c units. I also went and had my heat pump breakers bridged so I can switch between my main level one my upstairs unit for night time running. I have my unit connected to a 250 gallon buried LPG tank but I do run the unit first and foremost with gasoline. I have a timer alarm that sends me a buzzer and I requires the fuel switch to be inside my ATS load center panel so I don't have to walk outside to switch the fuel. This generator is very good in that you can swap from gasoline to propane without restarting it. To avoid any surges I have three (yes three) whole home surge protectors. One is in the ATS load center, one is in my main service panel, and the other is on my service entry. It is overkill to a degree but if you have ever lost power you know that you will get a surge from the outage and switching to and from the generator power. Of course if you have a batter backup you can use an AGS module that starts the generator when your batter falls below the battery voltage threshold. You might be wondering why use a portable? Well when my surplus diesel finally died I quickly found that the availability of them was hard to come by and new diesels started at 15k. Even standby LPG generators start at 2k more than these amd usually less power. Plus these generators truly are the king of portables not to mention they are just one heck of a generator. They are so good while not recommended for medical equipment (no one officially or on the record recommends a generator for this purpose.). Many people around the world trust Westinghouse even over Hondas to power their small medical equipment. Just check the specs and you will see why. I love these so much I am saving to buy a second and run a second to permanently connect the other ac. Anyway highly recommend these.

Review from westinghouse.com
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Jul 12, 2024
Reviewer name: jph72
5 out of 5 stars
5 out of 5 stars review

Awesome Generator

I purchased this generator in preparation for the Texas 2024 hurricane season. The setup was easy. The machine is well built. I had a chance to use this generator during hurricane Beryl which hit my town on July 10th, 2024. Once we lost power, I was able to switch to this generator and it has performed great. We are in out 5th day without electricity and the generator is still running great.

Review from westinghouse.com
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Oct 19, 2020
Reviewer name: AFRET
4 out of 5 stars
4 out of 5 stars review

Update to Review

The generator works great. Using with a transfer switch and it produces all the power we need. I would recommend this generator for anyone wanting to power their home during a power outage. We endure Public Safety Power Shutoff events which can mean no power for several days to a week. Deducted a star because it was extremely difficult to get technical assistance. Finally, got some help after 10 business days and it turns out the problem I thought I had is normal. I thought I had an issue with low voltage and RPMs but it turns out it the Smart Idle feature--wish was better explained in the manual. Guess I was not the only one with concerns as I was told there is going to a switch to turn off the Smart Idle feature based on feedback.

Review from westinghouse.com
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Nov 16, 2024
Reviewer name: Dpap
5 out of 5 stars
5 out of 5 stars review

Well built

Admittedly, I haven't tried powering my entire house yet. I just received the generator and tested it with propane and a hair dryer. But it looks and feels solid. I plan on updating this review after having a chance to fully test the equipment though.

Review from westinghouse.com
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Sep 14, 2021
Reviewer name: osalcedo
5 out of 5 stars
5 out of 5 stars review

So much more than I expected

This generator was so much easier to use than I thought. It also powered much more than I expected. We have a 5,000 sq foot house with two large central air conditioning units, as well as a wood workshop. Short of running the shop machinery, this generator powered all of it! I'd recommend this generator to anyone who needs a serious emergency power source.

Review from westinghouse.com
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Oct 4, 2023
Reviewer name: BBriere
3 out of 5 stars
3 out of 5 stars review

Great Powerhouse, but starter issues

I bought this Generator in November of 2022 and it's been great and easy to use, easily handing whole house power needs. I love how easy it is to maintain and change the oil. Only problem is that the starter had begun to fail after only few months of use. I'm now trying to get it replaced under warranty, it's not exactly a easy machine to move around.

Review from westinghouse.com
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reply from Zach

Hello, thank you for your purchase, we are sorry to hear about your issues with the starter. Please reach out to us at 1-855-944-3571 or support@wpowereq.com and we will be happy to help! Thank you, Zach - Westinghouse

Aug 28, 2022
Reviewer name: Sylvain
5 out of 5 stars
5 out of 5 stars review

Solid build. Fast shipping.

Just bought this 12000DF and it is packed with features and seems to be a solid build. Shipping was fast (2 days). Not that hard to take off the skid by yourself once you have the wheels on it...you just have to inventive. Also fairly easy to wheel around. However it is loud, no doubt. Glad I found this generator, will make life easier next time power goes out.

Review from westinghouse.com
Helpful?2TA7RFQMD4VB20093651001