Shipping was fast, generator was packed well, no damage in shipment. This thing is a beast! Got it running in about 30 minutes. Connected my compressor to it and it didn't even blink. Like the low idle feature to save fuel. The only complaints I have are that the battery doesn't come out unless the wheel is off. Can't use a 90 degree 50 amp plug because the wheel is in the way. Need a straight plug instead.

We ordered two of these expensive generators. They say not to exceed half load during the first 5 hours. So, we decided to run it with a small load for 5 hours to have it ready to do during a power failure. So far, it has randomly died a few times. When it does, it's as if it tries to recover, but then dies and you can re-crank it after about 30 seconds. This is not going to work during all night power failures. Additionally, neither until had the washers in the box for the axels, or the trickle charger for the batteries. These are 20,000 watt units. They have no pull rope, so if the battery is dead when you need it, you're out of luck. They're supposed to come with a charger that can be left attached so the battery is hot when you need it. This is referenced throughout the manual, yet neither of my units arrived with one. If they keep dying, If you buy one, use your American Express card so you're protected.

I bought this Generator in November of 2022 and it's been great and easy to use, easily handing whole house power needs. I love how easy it is to maintain and change the oil. Only problem is that the starter had begun to fail after only few months of use. I'm now trying to get it replaced under warranty, it's not exactly a easy machine to move around.

Once I removed the generator from the shipping box, I was able to assemble the front supports and attach the wheels in about 15 minutes. Since it was just me, it took a little bit longer. I was surprised to see that Westinghouse provided a spark plug wrench and an installation wrench in the box. That was super helpful and I didn't have to try and figure out what wrench to use on the bolts. It's currently raining, so I haven't had the chance to add fuel and fire it up. That can be another review.

Had this delivered and it worked great, but developed a small noise in the starter. Emailed Customer Service and they were extremely prompt addressing this issue, and sent me out a new starter no-charge. Now there's no starter noise, and the generator runs like a freight train!

After getting a quote for a back-up generator, this beast fits the bill. It will run my entire 2500 sq ft house including AC with no difficulty and was a 1/4 the cost. Giving up the connection to the gas line and the automatic transfer switch, but saving a lot of money

I bought this generator as a backup for a possible power outage at our home. The generator seems very solidly built and should serve us well. I was particularly impressed by the dual fuel functionality, which will provide multiple options for use of either gas or propane. The only thing that I was surprised about was that the unit did not come with pneumatic tires which I had expected because of its heavy weight. My only hope is that the plastic tire/wheel (never-flat) combination will provide good service without cracking and breaking. Only time will tell about that feature.

Bought Westinghouse GEN. from Family Farm and Home. Owned a little over a year and it will not start (electric nor pull). Westinghouse is the Ford of small engines - DON'T TRUST THEM. GENs are easy to repair - fuel, fire and air, especially at a year old, but who has time for these games so early on? Not this guy, regardless of their warranty. If it malfunctions this quickly it's not considerable. No excuses. It means the design engineer doesn't care, thus the company doesn't care. Poor Q/C and design. Shenanigans. Will have repaired and sell if anyone will buy it. We wonder why no foreigners want to sell or buy American made products made recently.

The generator works great. Using with a transfer switch and it produces all the power we need. I would recommend this generator for anyone wanting to power their home during a power outage. We endure Public Safety Power Shutoff events which can mean no power for several days to a week. Deducted a star because it was extremely difficult to get technical assistance. Finally, got some help after 10 business days and it turns out the problem I thought I had is normal. I thought I had an issue with low voltage and RPMs but it turns out it the Smart Idle feature--wish was better explained in the manual. Guess I was not the only one with concerns as I was told there is going to a switch to turn off the Smart Idle feature based on feedback.

Powerful, efficient, and quiet! After extensive research, I found the W12000DF Generator is the most efficient on fuel in the class of its size... AND it's the best bang for your buck. Along with a great warranty, what's to hesitate? It provides more runtime on a tank of gas than other comparable unit I looked at. We also heat our home with propane, so this spring, I'm planning on running a line to the rear patio so there will plenty of fuel for any extended outage situation. There are plenty of outlets. The weatherproof outlet covers are a great feature, snap in place. We live in a rural area and the electric goes out every season. This past winter it was out for 5 days...frustrating as it is, but finally we can run our entire home on this plant alone...we have 2 separate electric entrances, and it runs both. Before, on our little generator, we could only run on 110; a few lights and no appliances; now we can run everything, including the electric range, water heater, well pumps and even my small welder (if I need it). For a portable unit, this Gen packs a great punch. It's heavy, but once in place, it'll just do its thing. I love the push button start and the remote start FOB...super easy; no more pulling recoil cords!...especially in freezing weather! If you use the remote start, the switch on the Gen will have to be "on", which means it will put a continual drain on the battery but just remember to turn it off when in storage. Comes with its own charger, simple to use. Battery is a little difficult to attach but it's kept out of the way and once it's connected, forget about it. The charger port is on the front of the panel so it's not a problem to charge it. I would suggest purchasing a transfer switch to compliment your unit. I got a 50 amp outside connector box with a twist-lock cord and hardwired the box directly into our circuit panels. Works great!