Hello, Thank you for taking the time to leave a review. We’re deeply unhappy to hear about the trouble this may have caused and that you’re returning your product as a result. We will absolutely share your comments with the relevant teams for consideration on future products. If you need any further assistance with your product before having it returned, please don’t hesitate to reach out to our team at 1-800-365-0135. Kind regards, Ninja Kitchen

Hi there, Thank you for your honest feedback on the Luxe Café Premier Series. We’re sorry to hear that the Barista Assist feature hasn’t met your expectations. It’s designed to help simplify the brewing process by recommending grind sizes based on brew type and bean freshness, but we understand that consistency is key and it’s frustrating when the guidance feels unreliable. Your experience is important to us, and we’ve shared your comments with our product development team. We’re always working to improve our smart features, and feedback like yours helps us refine future updates and models. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. We want to ensure you get the best possible experience from your machine. Thank you again for choosing Ninja and for helping us improve. Warm regards, Ninja Kitchen US