There's nothing more important to us than your satisfaction, Mamawlinda. Learning you've been disappointed in the performance of our Dawn Professional Dish Detergent, or any Dawn product, makes us sad. For help with this purchase, we hope you'll give our P&G Professional customer service team a call at 1 (800) 332-7787; phones are answered Mondays through Fridays, from 9 AM to 6 PM, EST.

Hi Joe- We're sorry you did not receive a pump. Due to the way this product is packaged and shipped, bottles of the Original scent purchased through Club Pick Up or in Club will have a pump. Original and Lemon scent bottles purchased through shipping will not have a pump included. Pumps can also be purchased separately on the PGPro supplies website. If you have any questions or would like more information please give us a call at (800) 332-7787.

We're sorry you didn't get the pump that you need to easily use your Dawn Professional Dish Detergent, William. Because this version of Dawn is a part of our P&G Professional line, we hope you'll give our customer service team a call, and ask them how to get a pump sent to you. Their number is 1 (800) 332-7787, and they answer calls Mondays through Fridays, from 9 AM to 6 PM, EST.