Thanks for reviewing Dawn Professional, Maria. The formulations between residential Dawn products and Dawn Professional products differ based on usage habits and needs. For example, professional kitchens are required to use an industrial three-compartment sink, where pots and pans can soak and then be scrubbed clean. This requires dishwashers’ hands to be submerged in the soapy solution in water for prolonged periods of time, so our Dawn Professional dishwashing products are formulated for this usage and intended to be extra gentle on hands while still fighting the toughest professional kitchen messes. By contrast, dishwashing trends within the home are shifting away from filling a sink of soapy solution, and over 70% of Americans today instead apply their dish liquid directly to a sponge or individual dish, scrub that dish, and then rinse. Over the past several years, we’ve updated our residential Dawn products to be better suited for this shift in at-home dishwashing behavior, and the formulations and balance of ingredients have reflected that. We're happy to help more and encourage you to give us a call at (800) 725-3296.

We're sorry you didn't get the pump that you need to easily use your Dawn Professional Dish Detergent, William. Because this version of Dawn is a part of our P&G Professional line, we hope you'll give our customer service team a call, and ask them how to get a pump sent to you. Their number is 1 (800) 332-7787, and they answer calls Mondays through Fridays, from 9 AM to 6 PM, EST.

We're so sad to read your review, Vickie, as we only want our consumers to be fully satisfied with their Dawn purchases. Because this version of our dish soap is a part of the P&G Professional line, we hope you'll give their customer service team a call, and tell them about your experience. They're by their phones Mondays through Fridays, from 9 AM to 6 PM, EST. Dial 1 (800) 332-7787 for assistance.